Tommy Sandwich 🥪
2.1K posts

Tommy Sandwich 🥪
@HightailTom
Rambling and making sandwiches. Opening Tommy's Sandwiches in King's Cross, London.








Got a 1-star review this weekend Customer said our dining room was dirty without saying that we had a line to the door (had to turn off online ordering just to keep up with the volume). Then proceeds to claim his food was given to another guest who "touched" it. Staff refused to remake. Called us bad business. Here's what actually happened Another guest briefly picked up his plate. Caught in seconds. Food never left the plate. Returned untouched. The conversation about remaking? Never actually happened. Completely fabricated. Same Sunday. Same rush. Same room. Another customer left internal feedback with a 5-star (we have QR codes on every table): "Dining area wasn't as clean as I'd prefer but I can forgive that because the staff was tied up behind the counter during a rush." Same conditions. Opposite conclusion. Because one customer had context and character. The 1-star guy? 5 of his 6 Google reviews are 1-stars Nobody has that many bad experiences. Some people just hunt for them. This is the review economy. Reasonable people leave internal feedback or say nothing. The liars and extortionists run straight to Google or Yelp. One fabricated review poisons the well because the average person simply doesn't review. I never review myself. The system doesn't reward honesty. It rewards exaggerated outrage.



















