Holiday Extras

Looking for help? The best way to get in touch with us is via our Help & Support Hub linked below. Our social channels are monitored 9AM to 8PM, Monday to Friday. holidayextras.com/help-and-suppo…

@HBealeUK Hi Howard, Sorry to hear what has happened. So we can help you with your query, please DM us your booking reference and email address.

Avoid @HolidayExtras they don't provide the services they sell. They refer you to the T&C on the website of the actual service provider but don't provide those at the time of booking. They mis sell and then it's 'Nothing To Do With Us' #HolidayExtras #MSE

@Craig_Slingsby Hi Craig, our customer experience team are looking into this for you, they will reach out to you via email 🙂

@HolidayExtras I’ve sent you a message.

@HolidayExtras showing fantastic customer service by only refunding me £94.42 of my £250 booking for Novotel stay and airport parking at @STN_Airport despite my Emirates flight being cancelled due to the situation in Dubai - apparently I should have still used the hotel booking!

@camberwellgirl1 Hi, Please DM us your booking reference and email address. We'll be happy to help.

@HolidayExtras It doesn’t help though does it. I’ve been left in Bangkok instead of going back to Stansted via Dubai. I’ve been trying to extend my parking and had someone in UK trying to phone you. No response

Looking for help? The best way to get in touch with us is via our Help & Support Hub linked below. Our social channels are monitored 9AM to 8PM, Monday to Friday. holidayextras.com/help-and-suppo…

@MattBarker95253 Our team would be more than happy to help you get this sorted. The quickest way to reach us is via our Live Chat service. You can access Live Chat here: holidayextras.com/static/?#/live… We hope to get this resolved for you as soon as possible and thank you again for your patience.

@HolidayExtras The DM service doesn't allow me to send you a message. Strange that isn't it?

@HolidayExtras any chance of a reply to my complaint? Following you ripping me off with regards to the Aspire Lounge at Birmingham airport? Paid for two hours ( could have been three) and was told we could not even check our bags in until two hours before!!! Why openly do this??

@Willowsacorns Rest assured, this will be looked into. Please DM us your reference number and email address so we can assist you further

@HolidayExtras I’d rather inform others how you act than DM TBH. 3 emails from customer service all saying the same thing “that’s just what it is” shows me you have no intention of helping. #travel #insurance #holiday

@HolidayExtras leave a poor review for this business and look what happens when you submit….coincidence I think not. they charged me double to extend insurance for 1 day due to a simple error. Good initial price but any change is punitive, avoid!! #holiday #travel #insurance

@nicolaT1968 We’re really sorry to hear this. Shared transfers do make multiple stops, which can impact journey time, but we understand this clearly didn’t meet expectations. If you’d like to DM us your booking reference, we’re happy to look into this further for you.

@HolidayExtras Anyway as long as other people are aware that’s what you do then I have achieved my goal as hopefully they won’t book with you like I won’t be doing …

@thejobking Hi Paul, Sorry to hear about your experience. Could you please DM us your booking reference and email address, I'd be happy to help you with this.

@HolidayExtras wow what a service booked the airport parking and upgraded to lounge, arrive for the lounge closed, told you to email us and nothing, shocking service!!!!

@nicolaT1968 Good Afternoon. I am sorry to hear of your disappointment. Shared shuttles make several stops at different hotels; journey times can depend on the route, number of drop-offs and the locations involved. Private transfers provide a more direct service and are usually quicker

@HolidayExtras Don’t bother trying to ask for help as they don’t - was stuck on a transfer bus yesterday 3 hours for a 20 minute journey whilst the bus dropped off at least 20 different hotels . Was told should have booked a private transfer as this is why shuttle buses are cheaper ????

@Kevlaa6 If you would like us to look into this futher, please send us a DM.

@HolidayExtras No point. Have had to arrange alternative transfer at a greater cost. Tried yesterday as did our agent but absolutely no help. Now we know and so does the agent.

@HolidayExtras Be careful if you have a transfer booked with these. There was an error made by our agent with which hotel we are at and the back and forth to change is very poor. Even the agent is struggling. Had to sort alternative out. Poor poor customer service.

@aflnewberry Good Morning. Please could you DM us and we can look into this for you.

@HolidayExtras PURPLE PARKING IS A MASSIVE RIP OFF robbing people blind on arrival with hidden charges.

@imolaMfan2 Good Morning. Please could you DM us? 🙂

@HolidayExtras I was due back from Amsterdam on 15/2 collecting my car at 21:50 from Gatwick, however due to extreme weather conditions in Amsterdam Easy Jet have cancelled my flight. I used your chatbot service to inform you, was given an incorrect email address. Thanks

@peterbruce Good Morning Peter, please go into your settings on the app and check your email address is the same as the one you used on your new booking, if it is different this will be why you are not seeing your booking on the app

@HolidayExtras I've dmd you ,

@AndrewHaywood1 We are sorry to hear about your booking dates. Please DM us with your booking reference and email address so we can check the status on this. 🙂 twitter.com/messages/compo…

@DCLee07840993 @HolidayExtras @CrownePlaza Still nothing on this apparently you’re waiting to hear from @CrownePlaza

So @HolidayExtras having booked a night in a @CrownePlaza hotel and parking for £286.70 whilst we are on holiday you got dates wrong, then told us only way to rearrange was to cancel and rebook, and when we cancelled you refused a refund! You going to sort this? #CustomerService

@HandsClean We are sorry to hear your frustrations with the check in times for the lounge. Please DM us with your booking reference and email address and we can take a look. 🙂 twitter.com/messages/compo…

@No1Lounges @HolidayExtras why can I book a lounge for 4pm then when I try to check in I’m told it cannot be until 3 hours before my flight. I don’t want to spend 3 hours before my flight at the lounge as I won’t be here for the last hour so you’re ripping me off!

@sueben Thanks for getting in touch. Please send us a DM and we will be happy to discuss this with you. twitter.com/messages/compo…

@HolidayExtras Sue Benjamin Sue-benjamin@sky.com The app is showing these flight details which I have most definitely NOT booked

@HolidayExtras Can somebody please explain why these details are showing in My Trips when I do NOT have a flight booked with EasyJet or anyone else yet

@sgove21 Hey, please send us a DM if you need support - if it's regarding a booking please ensure you include your booking reference and email address. 🙂 twitter.com/messages/compo…

@DCLee07840993 @AndrewHaywood1 @HolidayExtras @CrownePlaza So true. Just wasted an inordinate amount of time trying to get sense & just gone round & round different ‘live chats’. Likewise first time I’ve needed help too.