IcebergIQ

How do SaaS companies use win/loss and churn insights in concrete ways? 🔹 Generate cross-team discussion 🔹 Train sales & CS teams 🔹 Accelerate onboarding of new hires 🔹 Refine go-to-market messaging 🔹 Win back customers Discover more here: icebergiq.com/resource-libra…

What makes a 🌟great 🌟customer success manager? Based on feedback from 100s of interviews, we've identified key traits that SaaS customers appreciate. (Hat tip🎩to @meloassociates, expert recruiters of top CS talent) icebergiq.com/resource-libra…

Why do customers churn? It's the question on every CS leader's mind. We recently surveyed 175 #customersuccess professionals to find out their practices for understanding churn. Download the report here: icebergiq.com/churn-study-re…

New blog post: A "walk, dive, glide" approach to churn analysis for B2B SaaS companies, presented by @tashnarayan at @GainsightHQ's #Pulse2024 conference. icebergiq.com/resource-libra…

Had fun hosting a happy hour at @TheOverUnderSTL with @IntelligageAI @FunnelStory & Sapientia Success Consulting! Thanks to @intelligageBP for organizing this #Pulse2024 get-together.

Behind every churn is a story waiting to be told. 📖 IcebergIQ CEO Natasha Narayan will share a "walk, dive, glide” approach to #churn analysis today at @Gainsight's #Pulse2024.

#Win/loss and #churn interviews might seem similar, but they have distinct purposes and structures. Discover the key differences: icebergiq.com/resource-libra…

IcebergIQ is delighted to sponsor Pulse, the largest gathering of the customer success community with 2,500+ expected participants, on May 15-16 in St. Louis. You can still catch early bird pricing! If you go, visit us in the Innovation Theater. gainsightpulse.com/us/

Wishing lots of success to our SaaS clients in 2024! Here are five tips based on our research that can help support your pre-sales team. icebergiq.com/resource-libra…

Big news! 🚀 Kompyte + @IcebergIQ = a power combo for win/loss insights. An integrated approach to understanding WHY you win or lose deals. Dive into the details: hubs.li/Q01_FyWf0 #Kompyte #IcebergIQ #WinLossInsights #SalesStrategy

Four tips to help you run a successful, focused win/loss analysis program that provides actionable insights across your organization. icebergiq.com/resource-libra…

When it comes to understanding how to improve win rates, it can be tempting to focus on your losses and what went wrong. But it's worthwhile to talk to your newly signed customers too. icebergiq.com/resource-libra…

Our IcebergIQ team and friends enjoyed the beautiful notes of Nathan Klassen's saxophone during our annual walk in memory of Alan Armstrong. The walk took place in a forest Alan loved, where we've placed a memorial bench in tribute to his legacy (see icebergiq.com/about).

How can you spot customers at risk of canceling? What can you do to mitigate that risk? IcebergIQ looked for key trends in our interviews over the last 12 months across a range of #SaaS companies. Here's what we found. icebergiq.com/resource-libra… #CustomerRetention

Price-to-value considerations are now the top driver for customer churn, according to IcebergIQ research presented at #pulse2023 today – signaling an urgent need for SaaS companies to help their customers realize value. #customersuccess @GainsightHQ

Today Pulse 2023 kicks off! IcebergIQ is delighted to host the Innovation Theater, where CEO @tashnarayan will speak on emerging churn trends at 11 a.m. PT with @GainsightHQ's Lane Holt.

Thrilled to emcee the Innovation Theater at Pulse 2023 next week! IcebergIQ CEO @tashnarayan will share, along with @GainsightHQ's Lane Holt, research trends and best practices based on interviewing churned customers from dozens of #SaaS companies. May 17, 11 a.m. PT. Drop by!

Happening tomorrow: Selling and Delivering Outcomes & Value in an Uncertain Economy hosted by @SOARperformance. Register to hear @tashnarayan of @IcebergIq, Steve Frost of @TSIACommunity, @MegsSuratkal of @HPE, Jeff Depa of @GainsightHQ & @SOARwithJohn! linkedin.com/events/paneldi…

Awesome resource @Crayon, delighted to partner! #competitiveintelligence #winloss #SaaS

IcebergIQ CEO Natasha Narayan joins fellow panelists Ross Fulton (@valuizeco), Stephanie Lee (@gainsighthq), John Thackston (@SOARperformance), & Todd White (@guidecx) in Seattle today for Gainsight's ERAS (Expansion, Retention, Adoption, Scale) tour!