Carol Iddon

@AvantiWestCoast another train journey down to London, cancelled train and no Wifi again!!

@Stellantis first experience of this dealership truly shocking, over 2 mth wait for a part for my nieces car, then told they had the wrong part, a challenge to get a courtesy car, the miraculous arrival of the correct part today! Manager refused to speak to her!! No apology.

@Ryanair 2 gate changes within 1 hour no announcement!!!!

@EE I managed to sort it out myself.

@IddonCarol Hi Carol. For broadband assistance, text HELP to 66033. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

@EE I recently switched my broadband to your company and have had problems ever since, I have tried phoning you today, I have rung twice and after 10 mins waiting I am cut off, I am now on my 3rd call and still waiting - shocking customer service.

@EE You have done this, there isn’t a fault with the broadband but you have sent me a new booster that I cannot set up. So when you run your test it doesn’t show anything and you haven’t phoned me back.

@gameglacier I was tricked by your company into a subscription I did not agree to and you have charged me for this subscription without my consent. I have cancelled the subscription but not received a refund.

@CUPRA, your customer service leaves a lot to be desired. I have had a problem with my Cupra Born for over a week with no resolution in sight. I am asked to be patient, and I think I have been. Get it sorted!!

@BeeNetwork - I hear you are now the guilty party in this. Your customer service people have been less than helpful with individuals trying to sort this out.

If you travel over this busy period on @MCRMetrolink check your bank account especially if you tapped on the handheld device carried by staff thinking you were starting your journey, you may have been fined. I am hearing many people have been!!

@OhmeEV please thank your staff member Will Stanley who has today provided me with some useful information to resolve my charging problem.

@OhmeEV No you are wrong they are not resolving my issue, today, after 6 months I have been told that this is not your problem!!!

@IddonCarol Hi Carol, our team are still working hard on resolving your issue and an agent will be in touch with you shortly. Please wait for us to call you to ensure that you speak to the right person to help resolve your issue⚡

@OhmeEV what do I have to do to get your company to respond to the problems with my charger? Multiple E Mails over the last 6 months, the response sending me “how are you” e Mails instead of sorting out the actual underlying problem!! 8 E Mails/calls today no response!!

@Dave_Ohme - I am a very disgruntled customer, I have been in dispute with your company since June. After 2 days without a working charger I spoke to one of your technical team this morning. I am still waiting for a call back as promised. V. POOR

@OhmeEV I have been on a call waiting over 30 mins for someone to answer so I can get an update. THIS IS INTOLERABLE.

@IddonCarol Hi Carol, we're really sorry to hear about this. We are aware of and have escalated your ticket and will be working hard to make sure it's resolved as soon as possible ⚡

@OhmeEV I spoke to one of your technical team this morning at 9.02am, he promised me that he would speak to someone to escalate this matter, and that h would ring me back with an update. It is now 12.33 with no update and a charging point that is still not charging.

@OhmeEV I have had no car for 2 days now, as there isn’t enough charge left to take it to a charging point - which I shouldn’t need to do as I have a home charger!!! A solution is needed today.

@RobinJet2tweets I have sent details via DM to Josh who has responded positively.

@jet2tweets why is it so difficult for someone to make contact with you to make a complaint!!!