Jack Wills Help

@caitlinirving_ Please email your order number to jack@jackwills.com and quote this number #268044.

@georgecdavies1 Hey George, Thanks for getting in touch, Unfortunately, amendments and cancellations are very time-sensitive but if your order hasn't been processed yet I might be able to change the address. Please confirm your order number and the address you would like t...

@JackWills_Help hey guys, I have an order that is meant to arrive today but I need to adjust the delivery address, can you help?

@lampycol Hi, I am sorry to hear this, please dm @jackwills so the faulty items process can be forwarded to you. Thanks JW

@ImNazzaaaaah Hi Nathan, please email jack@jackwills.com or dm @jackwills . Thanks JW

@JackWills_Help hello Jack Wills, I need you to follow me back so that I can message you about my damaged order

@BatherOlivia Hi Olivia unfortunately we are not told when/if new stock will become available. I would recommend keeping an eye on our website as it is updated daily with returns& new stock. If you have a local JW store please contact them to see if they have 664409 . JW

@JackWills_Help Hi, do you know if you will be getting any more of this item 664409 in stock?

@laurameowy Hi Laura, Thank you for contacting Jack Wills customer experience. Without a receipt, you can still return your item to any of our Jack Wills stores for an exchange/credit note at the items last selling price. Please ensure that the items are unworn, in good con...

@JackWills_Help I've lost my receipt, can I still exchange items for a different size in store?

@krisconvery Hello, I am sorry to hear that. Please DM @JackWills and we can help you further. Thanks, JW

Barely 6 weeks in and the state of this coat from @JackWills is a disgrace, all from a bit of rain. You’ve got to be joking with the ‘quality’ of this, right? I’m presuming my wife is entitled to a full refund? @JackWills_Help

@Jameslid12 Hi James, Please email us at jack@jackwills.com and we will look in to this for you, as we may have the incorrect email address on our system. Team JW

@JackWills_Help hi there I sent a gift card to be exchanged for another one to jack wills customer experience , by recorded delivery in mid December and haven’t received anything yet and just enquiring as to what is happening

@cathcem Hi, thank you for your message, unfortunately we do not have a central stock checker I would advise jackwills.com/stores calling your local store to ask if they have your desired item, if they do ask them to reserve it for you. Thanks JW

@JackWills_Help is there any way I can check if a dress is in stock in any store?

@livhailsx Hi, thank you for your message if you bought the item in store please return the item to any Jack Wills store or if bought online please send it back to our warehouse jackwills.com/customerservic… Thanks JW

@HayterSean Hey Sean, please call us on 0333 014 2020 and we can assist. Thanks, JW

@JackWills_Help I desperately need to speak or have communications with someone regarding an order can you assist further

@hollys4u Hey Holly, I'm sorry that an item you wanted is no longer available! Unfortunately, having items in your basket does not reserve them for you and they're subject to availability up until your order is processed.

@br8ttski Hey! Your refund has now been issued, please allow 3 to 5 working days for this to process.

@JackWills_Help Hi, I had an exchange email on the 05/02 saying the item is out of stock. I still haven’t received my refund yet. Order JACK40000059956317

@H_3ath3r Hey, no worries. You can send it back with your order number (should be in your emails) and a cover note. The address can be found in the 'Returns' section on our website. Many Thanks, JW

@georgina_hendry Hey Georgina, so sorry to hear this. Please DM us your order number and we can send you our fault items guide. Thanks, JW

@fartorandom Hi Marc, sorry to hear this. Please DM us your order number and we can look into this for you. Thanks, JW

@JackWills_Help Hi, I am still awaiting for my refund and have tried to contact your help desk but keep getting cut off! It’s been 20days now!!!

@JackWills_Help I returned some items that I ordered online on the 24th January and I’m still awaiting a refund. Why does it take so long to refund???

@charlottesnapex Hi you can take the coat to a store for an exchange or credit note however for a refund it will need to be returned to our warehouse. Thanks JW

@Sophie_Froggatt Hi Sophie please dm @jackwills your order number so a note can be left on your order. Thanks JW

@ImNazzaaaaah Hi Nathan, standard delivery is 3-7 working days, if you inbox @jackwills us your order number I will look into the progress of your order. Thanks JW

@JackWills_Help hello Jack Wills, how long does it take for your standard delivery orders to be shipped? Ordered on Saturday and have heard absolutely zilch since - Thanks

@c0nnieeeee Hi, thank you for your message, store purchases an be taken back to any store for a credit note or exchange if returned within 28 days. Thanks JW

@JackWills_Help what is the return policy for a refund on sale items that’s purchased in a store? Is it within 30 days?