Jacobo Hernandez

📢 Attention @amazon! For 2 periods, payments owed to us have not been disbursed. No account disputes or violations exist. We urgently seek investigation With payroll looming, the delay is putting our team's livelihood at risk. 😰 @amznsellerhelp @dharmeshmehta @JeffBezos

Still no help from Amazon. Seller support has NOT responded to my case ID 13382672681. No reasons given for freezing my funds. Payroll and expenses keep racking up. We are desperate for assistance! @amznsellerhelp @dharmeshmehta @JeffBezos @amazon

📢 Attention @amazon! For 2 periods, payments owed to us have not been disbursed. No account disputes or violations exist. We urgently seek investigation With payroll looming, the delay is putting our team's livelihood at risk. 😰 @amznsellerhelp @dharmeshmehta @JeffBezos

@Sell_on_Amazon Thanks BUT DID NOT get any help- response was to keep waiting for seller support to respond. We have payroll coming up and payments to fulfill. Urgent resolution is needed from Amazon @Sell_on_Amazon

@JacoboH800 Hi, thanks for reaching out. Please send us a message with your marketplace and any associated case IDs. We are happy to take a look. Best - Vincent

@JacoboH800 @Airbnb @AirbnbHelp How can @AirbnbHelp do this when the HOST is reporting the issue! @Airbnb

@JacoboH800 @Airbnb @AirbnbHelp @AirbnbPolicy Made a verbal and written agreement with the host and @Airbnb for the conditions of a cancelled trip. Airbnb decided to reneg after agreement was in place, and not even have the decency to let me know they renegged! #crooks #Airbnbust

2 of our ASINs have been suppressed for 2 months now because of a restricted word in title. We are the brand owners with brand registry and are unable to edit our own listings. Contribution rights to our brand have been stolen. @AmazonHelp @dharmeshmehta

Result: Unfortunately, Seller Support has been unable to resolve my issue, we are losing 3,000$ daily, and our @Amazon customers are reaching out to us asking when we will be back in stock. Brand registry is unable to push through our contributions.

Task/Action: Upon learning that my ASIN was down, I followed the standard procedures to remove prohibited word from title. Did flat file full update, reached out to support and brand registry but the title contributions are not going through.

@Airbnb @AirbnbHelp @AirbnbPolicy Over 30 days ago, Airbnb wrongly suspended our listing, admitted fault and promised us a payout of $8718.75 USD by Oct 18. They then proceeded to deduct payments from previous months that had nothing to do with this case only depositing $1833.5

@Airbnb @AirbnbHelp @AirbnbPolicy Airbnb has wrongfully taken removed our listing and cancelled over 100,000 USD worth of bookings, putting our small business and employees livelihood at risk. Here is what happened:

@Airbnb @AirbnbHelp @AirbnbPolicy Over 30 days ago, Airbnb wrongly suspended our listing, admitted fault and promised us a payout of $8718.75 USD by Oct 18. They then proceeded to deduct payments from previous months that had nothing to do with this case only depositing $1833.5

@Earl_GreyT @AirbnbHelp @Airbnb @bchesky where you able to recover the ranks after a few days of was it a permanent rank suppression? we had page 1 position 4...

@JacoboH800 @AirbnbHelp @Airbnb @bchesky Fortunately we have credit card facilities, and when some guests seemed hesitant, we said they could pay after checking-in. Many paid us in cash after check-in, and after withdrawing from local ATMs. We did drop from the search results. We were previously 1st in our area.

@Earl_GreyT @AirbnbHelp @Airbnb @bchesky Great tip! appreciate it

@JacoboH800 @AirbnbHelp @Airbnb @bchesky In a similar situation (no party, but a ‘stuff up’ within Airbnb when they had their own support staff - not outsourced support). We had a hard copy printout of future bookings with guests’ contact details. We were able to offer guests a 15% discount and retrieved 99% of bookings

@JacoboH800 @AirbnbHelp @Airbnb @bchesky Good luck getting those US$100,000 or more of bookings back. If those guests had not stayed with you previously, they would most likely be ‘scared off’ by the cancellation message they received from Airbnb. Of course most of them would have booked with other hosts by now anyway.

@Earl_GreyT @AirbnbHelp @Airbnb @bchesky @AirbnbHelp @Airbnb Yep, we are not getting most bookings back and our page 1 rankings have gone down the drain we are now on page 5... Airbnb needs to correct their "mistake"!