Joe Pine
23.2K posts
@joepine
Management advisor, speaker, and author: The Experience Economy, Infinite Possibility, Authenticity, and Mass Customization
[New Episode] Joe Pine: What Comes After Customer Experience in Banking. Watch the latest episode with @joepine, the author of Experience Economy: youtu.be/RmD5umdLLko
TODAY at 12pm ET - @RandiZuckerberg is LIVE! OPEN CALLS: Dial 866-942-7866 with your questions! 📢Lineup: ✨@AlexiPappas Olympian & Greek National Record Holder 🏃@CitiusMag Founder @ChrisChavez 🔁@JoePine on The Transformation Economy 🔊#SiriusXM Ch. 132🔊
The Future of CX: AI, IRL, and the Transformation Economy | DisrupTV Ep. 430 x.com/i/broadcasts/1…
T4D: 'If a business doesn't help people flourish, it's a racket.' Stan Hustad (in @joepine's rather excellent Transformation Economy book.)
@joepine @FirstFriBookSyn hosted by @randy1116 will feature #TheTransformationEconomy Fri Mar 6th 7am central in-person Park City Club Dallas TX & @Zoom Now in 28th yr Like Cliff notes on steroids Details at t.ly/9iglt
For years, I’ve said The Experience Economy by @joepine and Jim Gilmore is the greatest business book ever written. But after sitting down with Joe recently for Amazing Business Radio, I realized the game has transformed again. We aren't just in the business of "experiences" anymore. We’ve entered the Transformation Economy. Here are more insights from our conversation: hyken.com/customer-servi… #customerservice #customerexperience #customertransformation
Go buy @joepine's new book, The Transformation Economy. Here's why. - It's a permanent idea that lasts - It's a profitable idea for your company and career - Joe is an amazing person who is humble despite his brilliance - This book will give you purpose in your work and your life overall
#StevosBusinessBook of the Week: The #Transformation Economy: Guiding Customers to Achieve Their Aspirations by @JoePine Provides frameworks for organizations to design, create, and guide transformative offerings. @HarvardBiz amzn.to/3O1yGDj #ad #StevosNovelIdeas
From the bestselling author who defined the Experience Economy comes the next big shift: the Transformation Economy. Customers are clamoring to change, eager to become better versions of themselves. To truly compete in today's marketplace, enterprises must create transformative experiences that help customers to achieve their aspirations. Using examples like Noom, Hydrafacial, and Johnnie Walker Whisky, @joepine provides practical frameworks for organizations to design, create, and guide offerings that help customers flourish over the long term. "The Transformation Economy" is available now. mybook.to/transformation…
“Inputs don’t matter. Only outputs. The services you do don’t matter unless they yield the outcomes that the customer actually wants. So you need to think in terms of outcomes.” —Joe Pine @joepine #AskTSOE @ronaldbaker @edkless
Fun fact: Joe Pine used to travel with a gumball machine. Why? When a kid puts a quarter in a gumball machine, the transaction is seldom about the actual gumball so much as it is about watching the colored candy spin down and around the machine until it comes out at the bottom. @joepine #AskTSOE @ronaldbaker @edkless
