John Lewis & Partners Customer Service

@SocialswithTLC Hi there, I have replied to your DM & shared your comments with your Case Manager. ^Karen

On top of that @johnlewishelp have said they can’t communicate with me on this and have told leave it to the one person to send one email a day. I never would’ve went with them if I knew their service was this bad. I even cancelled my @ao order just for installation #johnlewis

Is trading standards the next option? John Lewis installers damaged my wall. They said they don’t have anyone to fix the damage that they made. They offered £150. I’ve had many tradesmen for works and I waste days missing work just to be in for them to bail last min

@ohmymarshfield Hiya Sophie. Indeed, it's down for maintenance at the moment. Thanks for your patience at this time. ^Chris

@johnlewishelp is the credit card app down?

@trycycle Hi Nikki, so sorry to hear this. Please DM us with your order number, full billing name & address, so we can look into this for you. Please use the link attached. ^Karen twitter.com/messages/compo…

@johnlewishelp I AM COMPLAINING & NO ONE DOES ANYTHING I BOUGHT A SOFA FROM JL NOT CHEAP ! THE COMPANY CLEAR A BEE WHOM YOU RECOMMENDED SENT ROUND A COUPLE OF COWBOYS WHO WRECKED DAMAGED MY WALLS TAKING MY OLD SOFA AWAY NOT LISTENING u need to act now help My new sofa smells bad !!

Hello Friday 👋 Need help? Get in touch via DM, we'll be here until 8pm this evening. ^Karen

@MorganMF9867 I've replied to your new DM Mark. ^Karen

@johnlewishelp Alas, why was my last DM of yesterday ignored?

@johnlewishelp we enter a DM yesterday regarding the condition of a parcel delivered yesterday, and after an initial message exchange, I received no reply. Appalling service. Poor customer service.

@Kirkiekirky Hi, I'm sorry for the experience you had with your click & collect order. This is not the service standard we aim to provide, & I'm sorry that you faced multiple issues. To discuss this further could you please send us a DM with your name, address & order number. ^Danielle twitter.com/messages/compo…

@johnlewishelp Negative experience email click and collect order been told to collect was damaged or lost. Called CS loads of recorded messages annoying music and a long wait. An answer from call centre obviously abroad with call delay and cutting out. 17 minutes to organise replacement. 😡

@MeasuredSilence Hi there, thanks for getting in touch. I'm so sorry to hear your TV trade in hasn't gone as planned. To allow us to look into this for you, could you kindly send us a DM with your full name, first line of address and postcode? Thanks. ^Holly twitter.com/messages/compo…

@johnlewishelp I am a disabled customer and am extremely disappointed. I have an open formal complaint (CASE-30696525) for a failed TV trade-in. My home is currently obstructed by bulky items your team refused to collect. I was promised a response in 24 hours l have heard nothing

@MorganMF9867 Goodness Mark, I'm so sorry to see that this was the condition of the box when it arrived. Have you been able to check the mugs yet? Please DM us with your order number, full billing name & address so we can look into this further for you. ^Karen twitter.com/messages/compo…

@johnlewishelp I'm appalled. 4 new Le Creuset mugs delivered in this condition. Absolutely appalling

@alisonj17 Hi Alison, we do offer a collection service that is chargeable. If you would like to discuss this is more details please send us a DM, and we'll be happy to arrange this for you. ^Danielle twitter.com/messages/compo…

@johnlewishelp The issue was that we took the TV home on Saturday as the old TV was dead. We couldn’t wait for delivery. That’s why we were taking it to the store.

@johnlewishelp Why can’t I call and speak to someone in my local store? Have to call 0345 number, speak to someone in another country who doesn’t know where Milton Keynes is, doesn’t understand issue, can’t give me a number to contact store. Been hanging on 17 mins so far. Poor!

@K8ie1987 Hey, I'm really sorry your parcel has arrived in this condition. I completely understand your disappointment. Please may I kindly ask you DM us with your order number, full name, and billing address. I'll be happy to look into this further for you. ^Kayleigh twitter.com/messages/compo…

@JohnLewisRetail I have sent an email now. Very disappointed.

@JohnLewisRetail I wouldn't be using DHL to carry very expensive items.

@alisonj17 I'm sorry to hear that, Alison and will feed back regarding this disappointing experience. When purchasing a TV from John Lewis, there's a TV recycling service you can add to your order, at a charge, and our team will take this away when they deliver. Best regards, ^Lynda.

@johnlewishelp Not really! hung up after nearly 20 mins. All I wanted to know was where to take old TV for recycling. Something that could have been easily answered by local JL store. Managed to find it online. Customers need to be able to contact local stores. Expect better.

@papermachecat Hi there, I'm really sorry to hear about the issues you've had with your delivery. So we can investigate this fully could you please send us your full name and address with the order number for security. Once we have those details we will be able to look into this for you. ^Jamie twitter.com/messages/compo…

@johnlewishelp our daughter’s new highchair arrived in what looked like a returned or opened box? And one of the footpieces is faulty and dented

@vickipope_10 Hi Vicki, I'm sorry to be reading this. Are you able to send me a DM with your full name and address with postcode. If you have your order number as well that would help. When I have this I can then try and find out what has happened. ^Kirstie

@johnlewishelp not particularly impressed with the experience I’ve had over the last week. Ordered Starfield Premium edition as birthday present. Get email 2 days before release to say it’s out of stock and wait 28 days for stock to come back in or for a refund. No contact since

@RevMaryHawes Hi Mary, I'm so sorry about this! I can imagine you were excited to use this for your purchase. If you can please DM us with the long gift card number, we'll look into this for you. ^Steph twitter.com/messages/compo…

Went to @johnlewishelp with a gift card. Decided what to buy only to be told at the tills that the card had expired. No it hasn't - it's less than a year since it was issued. My carefully chosen product has gone back on the shelf and I have to ring up a helpline on Monday. Sigh.

@Neglected_Toast Hi there👋 I'd recommend reaching out to our Pet Insurance team directly as they're best placed to assist with these queries. You can contact them here: johnlewismoney.com/pet-insurance/… ^Steph

@johnlewishelp Not sure if right place but it's JL Pet Insurance. If my vet is dealing with claims and sending off the required stuff, does the portal show the claim or not?

@Drewstoopher Hi Drew, thanks for coming back to us. I can confirm that our Bedstead Recycling service includes mattress and divans. We won't be able to recycle the headboard, however. ^Holly

@johnlewishelp Hi, thank you. It's a divan ottoman bed stead that separates into two parts and a head board. The link says mattresses and divan bases. At the very least I could arrange for the council to collect, but I would need a hand getting it downstairs.

@johnlewishelp Hello, I'm looking at getting a new bed. I can see that for an additional charge you will assemble the bed, but do you take the old bed away?

@papermachecat Hi there, thanks for getting in touch. The image you've shared is for the stroller alone; the accessory pack is available as an addition here spkl.io/6011A2CwZ I hope this helps. ^Karen

@Gosplaw Hi Ian, sorry for the delay in replying to your contact and for any issue with your TV. If you still need assistance, please DM confirmation of your order number, billing name and address. Thanks. ^Alan twitter.com/messages/compo…

@JohnLewisRetail - like shopping with you because of your reputation but am not getting good service. We bought a faulty TV, your repairers didn't repair, left and didn't contact us, your customer services behaved oddly and hung up and your webiste provides no way of complaining