Judy Weader

Brace yourselves, #CX enthusiasts! @JudyWeader, Principal Analyst at Forrester, breaks down the highs and lows of the customer experience landscape. Get a sneak peek into the future with Forrester's 2024 predictions. tinyurl.com/53zxezsn

#GenAI will augment customer experience in 2024. But will #CX leaders improve the right things? Learn more in our CX Predictions episode of What It Means with Principal Analyst @judyweader and VP, Research Director Martin Gill. forr.com/3seROmM

*tap tap* 🎙️ #Healthcare #CX pros: I’ve got NEW RESEARCH talking about the #ROIofCX, with examples from payers, providers, pharma, & more! Check out my latest blog for more; @forrester clients can read the report — out now! #customerexperience forrester.com/blogs/its-time…

I advise clients around the world, yet I can't help but be consistently disappointed with the US healthcare system's inability to do the one thing it needs to do: take care of patients. nytimes.com/2023/06/01/bus…

(A nebulous SOMETHING HAS CHANGED WITH YOUR WHOLE ITINERARY email from our travel agent didn’t help my blood pressure but at least that was the jolt I needed to check the app.)

Hey @JetBlue it would’ve been nice if you told me you’d canceled my return flight for an upcoming trip. I mean, it’s nice that you moved me to a whole other flight that’s *6hrs later* but maybe TELLING ME would’ve been the right thing to do…?

@DebbieSzumylo I hear you. It's horrible that people are threatening employees, and I don't blame them for wanting to take action. Unfortunately, the action they're taking only cedes ground to terrorists, and it won't stop there. What's next: the Black History Month pop-up? Hanukkah displays?

Observing Pride Month by removing LGBTQ-related merchandise from your shelves is not, in fact, fitting the brief. It is, however, capitulating to terrorists.

The Human Rights Campaign has joined the NAACP in issuing a travel advisory for Florida. HRC is the largest gay rights organization in the United States. nbcnews.com/nbc-out/out-po…

And yes, I’m looking at the airline I’m on RIGHT NOW which will only get me for this trip and maybe not again for years

Now that work travel is kicking back up again, I’d like to remind the airlines that like to board almost everybody BEFORE the people with window seats that your process is dumb and don’t be surprised when I never want to fly you again

@sudoyle @RustyWarner @maxieschmidt @AngelinaGennis I need to get a pic of us together for proof of life. Miss you here, too...@AngelinaGennis and I found the cutest little place in the O2 that either was the best wind-down from forum day 1 or possibly our gateway to diabetes

Need help #prioritizing your #CX initiatives, journeys, or #digital initiatives? @forrester has a tool for that--well, several, actually! Read my new blog for tips on how to #prioritize and to learn about tools that will improve your decision-making: forrester.com/blogs/decide-t…

Oh for pete's sake. My "Following" timeline now includes non-promoted, non-RT'ed tweets from accounts that I don't follow. The signal-to-noise ratio on Twitter keeps dropping, and making people pay for a blue check isn't going to fix a dishonest UI and a crap algo.

@P_Wannemacher @forrester It was a lot of fun working with you on this, @P_Wannemacher! I'm looking forward to our next collab. 😊

We ( @forrester ) have built a new tool that lets you score and prioritize potential digital initiatives! I co-developed it with the brilliant @JudyWeader and other colleagues. Read more here: "Prioritize Digital Initiatives With Forrester’s New Tool" forrester.com/blogs/prioriti…

The state of domestic airlines in the US, especially the ones that claim to be #CXleaders: expect that the best case scenario is they get you to your destination on-time, safely, with your luggage. Everything else costs extra & they won’t do it even when you pay for it. 🙃

Quite the end to Qualtrics X4, with @thekillers singing (among other things) the highly thematic “Can You Read My Mind?” What a great song for a conference about XM 😂😉 IYKYK