Kathleen Peterson

450 posts

Kathleen Peterson

@KMP603

Founder/CVO @PowerHouse603 Int'll Keynote Speaker #ContactCenter #CCTR #CX Expert Author 📚Backstage at the #CustomerExperience Tweets are my own

earth Katılım Aralık 2008

510 Takip Edilen553 Takipçiler

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Kathleen Peterson@KMP603·4 Şub

My e-book is available on @amazon! Collection of musings designed to inspire players to act in the interest of the #CustomerExperience & take the show on the road at the executive level where alignment must be reached in order to deliver on #CX strategy. amzn.to/2GU96u6

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Kathleen Peterson@KMP603·5 Eki

@brynntpalmer Way to go - an inspiration to many

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Kathleen Peterson@KMP603·4 Eki

@azsweetheart013 WTF madness - I'm staying home more because there appears to have emerged a social pandemic of anti-social behavior -

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Amy Aiello Lofgren@azsweetheart013·3 Eki

Two women in a beauty mall told me “that mask was going to get me in trouble” Then they ran after me and told me to get the fuck out of the building.

Alicix ☮️@dinahcat04

@azsweetheart013 I was accosted in a grocery. I took a step back and said “Do I know you?” It took a long 3 seconds but the knucklehead backed down.

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Kathleen Peterson@KMP603·4 Eki

@RebekahRadice energy

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Rebekah Radice@RebekahRadice·4 Eki

What's the first thing you notice about someone?

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Kathleen Peterson retweetledi

PowerHouseConsulting@PowerHouse603·15 Eyl

PowerHouse has created & fine-tuned a set of “no-fluff” customized tools to capture data based on unique client needs. Invest in a comprehensive #CCTR Assessment today & identify the strengths and weaknesses of your operation’s practices; powerhouse1.com/contact-us/

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Kathleen Peterson@KMP603·4 Eyl

@RubinHealth Right on

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Kathleen Peterson@KMP603·16 Ağu

Contact Centers must operate on solid ground or they will crumble. This includes the new and apparent long term WFH model most have adopted in light of the pandemic. Does your #CCTR have all the components of a solid organizational foundation? #CX #strategy #WFH

PowerHouseConsulting@PowerHouse603

Is your Contact Center equipped to successfully navigate the #WFH model in the long term? Learn more about how we can help you assess & strengthen the foundational elements needed for #CCTR ongoing success; powerhouse1.com/assessments/

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Kathleen Peterson retweetledi

Susan Hash@susanhash·13 Ağu

Does your organization view #CustomerExperience as a mystery rather than a #strategy? Delivering on #CX requires clarity first, followed by supporting processes, #technology, people, #training & #leadership - #custexp expert @KMP603 explains how #cctr ow.ly/pUpL30pGXbJ

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Kathleen Peterson@KMP603·3 Ağu

Want to complete a DIY assessment of your Contact Center? Don't miss these key areas when completing your evaluation. #CCTR #DIY #Assessment #Strategy

PowerHouseConsulting@PowerHouse603

A look into key focus areas to cover that create a structural framework for your Contact Center. buff.ly/3ic19UR #ContactCenter #Assessment #Foundation #Framework #Strategy

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Kathleen Peterson@KMP603·2 Ağu

Yesterday’s processes & technologies can no longer keep pace with today’s expectations. Take a look at my latest article for this month's issue of @CCPipeline, 5 Ways Contact Centers Can Best Serve Customers & Grow Their Business; contactcenterpipeline.com/Article/strate… #CCTR #CX #Tech #Strategy

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Kathleen Peterson@KMP603·2 Ağu

Looking forward to being a part of this great event!

Greystone@Greystone

Hear a panel of industry leaders discuss the 2021 Contact Center Survey results at #TheContactExperience Conference Aug. 31. @STLChildrens @KMP603 @PowerHouse603 @danfell @Optum @KathyDivis bit.ly/2SDugpL

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Kathleen Peterson@KMP603·2 Ağu

Customer expectations have changed dramatically over the last year thanks in part to the global pandemic. Is your Contact Center up to snuff to handle the myriad of challenges that are thrown your way?

PowerHouseConsulting@PowerHouse603

@PowerHouse603 offers a range of services to address the challenges and realities of today’s multi-channel Contact Centers. Don't let your Customer Experience hurt your bottom line; powerhouse1.com/overview/ #CX #CCTR

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Kathleen Peterson retweetledi

Susan Hash@susanhash·28 Tem

The pandemic highlighted the #ContactCenter's #value in handling unforeseen circumstances & demand. @PowerHouse603's @KMP603 says that now is the time to present a compelling case to executives for proper #funding of #cctr - 3 areas to focus on ow.ly/xfsC30rIdjm

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Kathleen Peterson retweetledi

Susan Hash@susanhash·16 Tem

When it comes to daily demands, #ContactCenter leaders must juggle opposing groups, views & activities - @PowerHouse603 @KMP603 identifies 3 conditions that contribute to a #cctr circus atmosphere ow.ly/pfkY30rbmTd

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Kathleen Peterson retweetledi

PowerHouseConsulting@PowerHouse603·16 Tem

Strategies to lead with passion and optimism when planning for the “new normal” in the Contact Center. @KMP603 for @CCPipeline; buff.ly/3giTmlO #CCTR #CX #Leadership #Planning #Development #COVID19

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Kathleen Peterson retweetledi

PowerHouseConsulting@PowerHouse603·19 Tem

The current pandemic disruption has exposed strengths and weaknesses within #ContactCenter organizations. Hear more about the changes we've seen in the industry on this podcast episode featuring @KMP603 and Sr. Consultant Dennis Hauser; buff.ly/3hLa7Xf

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Kathleen Peterson retweetledi

Susan Hash@susanhash·19 Tem

Leading a #TransformationalChange initiative? Be aware of threats to cross-functional #collaboration that can pause or delay the project - @PowerHouse603 @KMP603 on the impact of pushing the project pause button #ChangeManagement #CX #cctr ow.ly/pQ7230q94fV

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Kathleen Peterson@KMP603·15 Tem

@azsweetheart013 Not sure I could stop myself - although she is clearly a moron

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Amy Aiello Lofgren@azsweetheart013·15 Tem

Should I ignore people that are posting up lies. I mean really. Should I turn the other cheek. I’m asking. This bitch is calling me an adulterer.

cathy west@west_cathy

@azsweetheart013 By acknowledging her you’re giving her exactly what she wants to achieve. Ignoring her would drive her crazy. Don’t get caught in the game.

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Kathleen Peterson retweetledi

PowerHouseConsulting@PowerHouse603·7 Tem

Want some insider insight on conducting a DIY #ContactCenter #assessment of your operation? In part one of this two part series, CVO @KMP603 goes over proprietary consulting approaches that you'll want to focus on to conduct an efficient #CCTR assessment; buff.ly/3ic19UR

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Kathleen Peterson retweetledi

PowerHouseConsulting@PowerHouse603·7 Tem

In the continuation of the Contact Center Assessment series, CVO @KMP603 shares key elements needed to provide a clear picture of your Contact Center’s current state. buff.ly/2RlyNN6 #CCTR #CX #assessment #operations

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Kathleen Peterson@KMP603·6 Tem

We see issues w/ #CCTR turnover all the time. The key is finding the correct reason for #turnover to accurately target problems & implement solutions. Here's an article I wrote around investing in your frontline to help w/ turnover; bit.ly/3wkBvAP

PowerHouseConsulting@PowerHouse603

Are you struggling with a high rate of turnover in your #ContactCenter? Invest in a comprehensive Contact Center #Assessment to help identify the strengths and weaknesses of your operation’s practices and reach your #CustomerExperience goals; buff.ly/3w5xNLd #CCTR #CX

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Keşfet

@azsweetheart013 @RebekahRadice @CCPipeline @PowerHouse603 @elonmusk @BarackObama @taylorswift13 @cristiano