Kathleen Hall

WTF? Is this real?

@WarwickCastle hi, please can you help. I was trying to book tickets using a Big Ticket Savings code. I bought the Cadbury product today and the code is valid until June 2025. Tickets are available for the date we want, but when I input the code it says it's no longer valid

@sainsburys Thanks so much 😊

@KatHall42 Hi Kathleen. I'm really sorry your delivery has been cancelled for today. The team will be issuing a £20 e-voucher shortly via email along with details on how to rebook the delivery. Sorry again for all the inconvenience this has caused you. Thanks, Anisha

@sainsburys hello my order has not arrived. I've tried calling and sending a DM message, but am not getting anywhere with the automated responses! Please can you help

@BootsHelp Thanks for explaining Ryan - interesting to know. I do think this will ultimately put people off shopping in-store.

@KatHall42 Hi Kathleen, We run our website and stores as separate business entities and as such there will be some variances in pricing and promotional offers due to differing trading conditions. Thanks Ryan

@BootsUK hello. I have a quick question: how come the prices you offer online aren't the same in-store?

@BootsHelp Thanks - I won't bother going into the store in future. (In fact, it was a bit of a waste of time today).

@KatHall42 Selling products through our website can be cheaper and we try wherever possible to pass those savings on to customers in some form.

@OnionViews @RoyalMailHelp @Sprinklr Ah well, worth a try...

@RoyalMailHelp @KatHall42 No point sending a DM as it won’t be read by the RM. This is just an automated message using @Sprinklr proving RM don’t really care about you or your post.

@RoyalMail hi I sent some very important documents on Friday last week by special delivery and they've still not arrived. Obviously appreciate the strike's been on but am now quite concerned. Can you advise when they might arrive?

@RoyalMailHelp Thanks have just sent a DM

@sainsburys Thanks John. There's clearly an issue with your systems. An hour is far too long to wait. Hanging up now. Am very disappointed.

@KatHall42 Unfortunately our lines are very busy at the moment, our colleagues will be with you as soon as they possibly can. Take care, John.

@sainsburys Hi, wondered if you could help. Just got an email to say my card wasn't working - 20 mins into my delivery spot. I've been on the helpline for 30 mins now and no one is picking up. Does this mean my order will no longer come today? Thanks

@paulcraigyyy @sainsburys I've been on the phone for 45 minutes now. Really frustrating to send an alert about an issue so late in the day and then have no one on the phones to resolve the problem!

@sainsburys @KatHall42 Hi we are having same problem….delivery slot 5pm to 6pm ..get told at 17.19 problem with payment and been on hold for ages !!!! #Not impressed

@sainsburys Thanks. I don't suppose you know what the wait time is? I'm not sure how much longer I'll be able to stay on the line

@KatHall42 Hi there, Kathleen. I'm sorry you're having trouble getting through. Please continue to hold and one of my colleagues will assist further. Many thanks, Natasha

@Tate Hi. Really disappointed to have joined as a member to get tickets to the Infinity Mirror Rooms exhibition. After waiting 4 hours I was unable to book, despite it saying there were tickets available.

This was a big team effort that would have been impossible without the reporting from @berhe_lucy, @KatHall42 and @ZekuZelalem.

@trihybrid Hi Six. Would you be able to follow me? I'd like to send a DM

@ntouk @alan_mather What season are we on now..?

@alan_mather only in Season 3 …

Did we ever find out? ⁦@ntouk⁩