Katie Merrien

778 posts

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Katie Merrien

Katie Merrien

@KatieMerrien

Loves: Brighton and Hove, carbohydrates, octogenarians, and all of the colours. You can work with me at @communikatedsgn 🏳️‍🌈 she/her

Brighton, England Katılım Ekim 2017
324 Takip Edilen227 Takipçiler
Sabitlenmiş Tweet
Katie Merrien
Katie Merrien@KatieMerrien·
Dear Internet, Sorry it's been a while. I thought I'd share a quick reminder about my business (@CommuniKateDsgn) and what I do, in case you know someone who needs some help making their messages more accessible and inclusive. Or a good felt tip recommendation. Love, Katie
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Katie Merrien
Katie Merrien@KatieMerrien·
@DavidGilbert43 Thank you so much! And what a lovely welcome back to Twitter (we still call it Twitter, right?!)
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Katie Merrien
Katie Merrien@KatieMerrien·
If you'd like to hear, watch or read about me discussing accessibility and inclusion with the lovely team from @HiveIT_uk please follow the link in their tweet below.
Hive@HiveIT_uk

🎙️ Our episode with @KatieMerrien is now live! We discuss how to make content more accessible without the jargon and how to make design more inclusive. Listen or watch now! 🎥 hiveit.co.uk/podcasts/acces… #HiveIT #Accessibility #Business #inclusivity #Podcast #Podcaster

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Katie Merrien
Katie Merrien@KatieMerrien·
@O2 how do I speak to a business account manager please?! I've spent THREE WEEKS calling your technical team trying to get someone to activate my phone and they have never called me back as promised and even hung up on me (FOUR TIMES) instead of answering my questions!
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Katie Merrien
Katie Merrien@KatieMerrien·
@fesshole If you want to save 60% of your future time I'd be happy to help :)
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Fesshole🧻
Fesshole🧻@fesshole·
I'm a Data Analyst, and I spend 60% of my working time deciding how to include LESS information in my presentations, so that people who earn 4x my salary will understand it.
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Katie Merrien
Katie Merrien@KatieMerrien·
@bt_uk congratulations on having the worst "customer service" I have ever experienced. Over EIGHT hours on the phone* just trying to move my Nan's landline. Four requests raised, 3 cancelled without informing me, and significant stress and loss of income as a freelancer🤮 *so far
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Katie Merrien
Katie Merrien@KatieMerrien·
@bt_uk Well, they haven't dealt with my complaint at all - and the issue is still ongoing. Is there anyone I can report you to apart from CAB?
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BT
BT@bt_uk·
@KatieMerrien All departments deal with complaints at first point of contact Katie - if this is relating to the home move order then the team you're on hold will are the ones best suited to handle it for you. ^Dee
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Katie Merrien
Katie Merrien@KatieMerrien·
@bt_uk So far they haven't, and I'm still on hold. Still with no landline package in place. Do you not deal with complaints either? The previous complaint I opened was closed without contacting me, because it was assigned to a product order that didn't go through (due to BT's error!)
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BT
BT@bt_uk·
@KatieMerrien Sorry to hear that Katie, I'm afraid we can't place home moves orders on this platform but I'm sure the advisor you speak to on the phone will take ownership and get this sorted out for your nan. ^Dee
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Katie Merrien
Katie Merrien@KatieMerrien·
@bt_uk Hi. I had the email through about my new plan. The team got the order wrong - missing something AND charging me £8 more a month compared to a previous order (cancelled due to BT's fault) for the same thing. I'm on hold AGAIN (25 minutes in) and apparently there's another error!!!
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BT
BT@bt_uk·
@KatieMerrien That's disappointing and not how we would want to have happened either Katie. I will be your guide today and has our Home move team advised you of the latest update? Please keep us posted on how you get on. ^Clare
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Katie Merrien
Katie Merrien@KatieMerrien·
A quick reminder of the services I offer at CommuniKate Design Limited, in case you know someone interested in making their #messaging more #engaging, #accessible and #inclusive.
CommuniKateDesign@CommuniKateDsgn

I can make your messages more inclusive and accessible using bespoke 2d animations, infographics, graphic design, live graphic recording and copywriting. I'm passionate about representation and equity. Please contact me or visit my website to find out more about how I can help.

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Paul Macauley
Paul Macauley@paul_macauley·
A question I often ask: If I was my own child, what would I need to give myself in order to succeed? It’s your responsibility to invest in you.
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Katie Merrien
Katie Merrien@KatieMerrien·
A quick reminder of my service offers, in case you need some help with making your communications more accessible and inclusive.
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Canva
Canva@canva·
@KatieMerrien Here to help, Katie! Mind checking our guide here: bit.ly/3FSI9GZ to see if it works? Should you still hit a snag, send us a report through canva.me/help so we can take a closer look on this. Thanks! ^km
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Katie Merrien
Katie Merrien@KatieMerrien·
@canva help! Please 🙏 I've been trying to upload some font files to my brand kit but it's giving me this error message, which I've never previously had with .ttf files :/ Thank you
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Katie Merrien retweetledi
CommuniKateDesign
CommuniKateDesign@CommuniKateDsgn·
Road signs are designed so people recognise words faster, and use pictures instead of words to aid understanding. Your customers may not be travelling at 70mph, but their journey may still have limited chances to grasp key information. This is a sign that I can help you with that
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Katie Merrien
Katie Merrien@KatieMerrien·
@BTNcomedygarden we've booked for the 4pm show today and just wanted to check it's still on, please? Is there a level of weather that means it will be cancelled? Thank you!
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Keşfet

@DavidGilbert43 @HiveIT_uk @O2 @fesshole @NormaCoates4 @bt_uk @paul_macauley @elonmusk