Keychron Support
137 posts
Keychron Support
@keychronsupport
The official support account for Keychron. We’ll get back ASAP.
Katılım Mayıs 2020
5 Takip Edilen469 Takipçiler
@KeychronMK @KeychronSupport Your customer service sucks. Getting proper support should not be this difficult or frustrating. #Keychron
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@wandering765 So sorry for any inconvenience caused, and thank you for the feedback!
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@keychronsupport What delivery service are you using for US deliveries of items shipped via YunExpress? Dude looked like he was from Amazon but driving a normal car. He left it against my CLOSED garage door. I would have run over it on my way out had I not seen the delivery confirmation text. Not ideal. (I do like the keyboards though - this is #3)
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@Ahayzyhwiabzxu I am sorry Q1 is discontinued, and it won't be restocked anymore. It is RGB, you can check more details on the product page.
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@keychronsupport The Keychron Q1 QMK Custom Mechanical
Keyboard Version 2
Is currently on sale for 90$. Im wondering for how long the sale is going to last for, since I prefer the unavailable black color more than the blue but dont want the sale to end by the time its available .
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@XCSme I am sorry we were on holiday before. So the reply might be late. May I have your ticket number?
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The M, J, K keys stopped working after just a couple of months, and @keychronsupport doesn't answer.
If it kept working, it would have been a great keyboard.
People online are mentioning the same issue, with keys that stop working after a while :(
Cristian@XCSme
I have to say, I didn't expect much from this $85 Keychron keyboard (never heard of the brand before), but wow. The build quality is insane, and it comes with everything: tools to replace keycaps and switches, adapters, extra mac/windows keypads. And it feels so good to type on, so bouncy, like popping bubble-wrap-satisfying. Looking forward to actually using it. Well done Keychron!
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Any idea when the Keychron Q12 HE QMK will be back in stock? @KeychronMK @keychronsupport
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@ShrekOverflow So sorry to hear that. May I have your ticket number?
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Keychron makes excellent keyboards but dealing with @keychronsupport is just downright mind numbing. It’s like they aren’t even reading the responses back ._. Please tell me it’s not just an AI rewarded to delay?
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@cruggdev @KeychronMK I am deeply sorry for that. I have reviewed your case and informed the agent about this. They will get back to you within 72 hours.
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Hey @KeychronMK @keychronsupport, a few weeks back I had the worst support experience of my life with you. I was lied to, mislead, support didn't fully read my messages and took way too long.
I have reached out about this for potential compensation or similar but never heard back
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@being_yash_t @keychronindia @KeychronMK So sorry to hear that. Could you please kindly contact us at support@keychron.com with the video？
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@Orange33Crypto @KeychronMK So sorry for that. I will contact the seller to check it.
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@keychronsupport @lemokey_com I've sent a DM and no one has responded
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@lemokey_com @keychronsupport My Lemokey P1 Pro has a dead blue LED on the number 8 key. Have sent an email to support@keychron.com.es but no response so far.
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@keychronsupport Thank you for your message!
Yes, of course you can use my photo. I'm really satisfied with its cool design and typing feel, so I'm glad I can share that!
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@keychronsupport That’s sad 😔 please consider making one universal receiver
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Hey @keychronsupport I have a k13 keyboard and was considering getting a m6 mouse but I could not find a ‘universal receiver’ in your website. I wanna have both devices connected to a single usb receiver saving my notebook ports.
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Okay so if I install omarchy, what hoops am I going to have to jump through to get it to work with 3 monitors and wireless keyboard/mouse? They’re paired via the keychron 2.4ghz receiver.
cc @shotgundotdev
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@keychronsupport Thanks for reaching out! That's totally fine with me. Appreciate the credit!
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@keychronsupport @KeychronJP @KeychronMK @PixioJapan Thank you for reaching out! Yes, I'd be happy for you to repost my Keychron photos! Please feel free to share them on your official channels, and thank you for ensuring that my work will be credited.
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@cruggdev @KeychronMK Thank you for your reply. Our agent will follow up on the shipment and reply to you soon. Thank you for your patience!
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@KeychronMK @keychronsupport Main Ticket is 578941
For my last reply, it seems to have created a new ticket under 581524 for whatever reason.
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My Keyboard's PCB broke.
Support has been extremely incompetent which resulted in it taking over a week to get everything organized.
Then I paid for a replacement last tuesday. It's been over a week and it has still not been shipped.
And then shipping will take another 10-14 Days
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