Kiriti Badam

We did it, say hi to the $100 plan! It should be the sweet spot for a ton of you. It comes with a ton of codex usage. And yes we are resetting the limits again too as I mentioned yesterday. Let’s keep building!

More super powers in the Codex app now! Do try out and lmk any feedback.

For the avoidance of doubt. The Codex App is here to stay. We are just investing way more into it than before and it's about to get quite awesome

We have reached 300k users who regularly use their Codex sign-in through opencode. Way to go @thdxr and team. Congrats!

My new job: closing Codex feedback loops

The most depressing part is how normalized this is getting. Side-door pseudo acquisitions, no review, and the people who built it get split into “selected” vs “left behind”.

Excited for everyone to try out our best coding model in more product surfaces.

Pain is the new moat "Anybody who wants to build something these days, the information is at your fingertips more than it's ever been. You can learn anything overnight. So going through the pain of learning and understanding what works and what doesn't work, and going through this pain of developing multiple approaches, and then solving the problem—I feel that is going to be the real moat as an individual going forward." — @kiritibadam, OpenAI

Why most AI products fail: Lessons from 50+ AI deployments at OpenAI, Google & Amazon @Aish_Reganti and @KiritiBadam have built 50+ enterprise AI products across companies like @OpenAI, @Google, @Amazon, and @Databricks. Based on these experiences, they’ve developed a small set of best practices for building and scaling successful AI products. Our goal with this conversation is to save you and your team a lot of pain and suffering while building your AI products. We discuss: 🔸 Two key ways AI products differ from traditional software 🔸 Common patterns and anti-patterns when building successful AI products 🔸 Their framework for iteratively building AI products 🔸 Why evals aren’t a cure-all 🔸 Why obsessing about customer trust and reliability is an underrated driver of successful AI products 🔸 The skills that matter most for builders in the AI era Listen now 👇 • YouTube: youtube.com/watch?v=z7T1pC… • Spotify: open.spotify.com/episode/5KABq3… • Apple: podcasts.apple.com/us/podcast/wha… Thank you to our wonderful sponsors for supporting the podcast: 🏆 @merge_api — The fastest way to ship 220+ integrations: merge.dev/lenny 🏆 @strella_io — The AI-powered customer research platform: strella.io/lenny 🏆 @brexHQ — The banking solution for startups: brex.com/product/busine…

@elonmusk Lol. Typical childlike response from Elon!

Fixed it

@airfrance does it again! Cancelled our original flight, booked us to Lufthansa and now that flight is also cancelled. They want us to downgrade from business class without refunding anything! Customer rep says I should care about traveling instead of complaining about money 😮😮

@SouthwestAir does it again!! Huge delays (>3 hours) just to drop bags at the OAK Airport. As usual, bad customer service, no booking changes possible over phone. Making customers wait in the cold outside the airport isn't a great holiday experience. Wdyt @SouthwestAir?

@airindiain @rajan_2992 @rajan_2992 Did they get back to you? Or they just ignored as everytime?

@rajan_2992 Dear Mr. Patel, We are sharing your details with our concerned team to arrange a callback from our side.

@airindiain @TataCompanies Poor customer service. Have called many times. Waiting Waiting Waiting. Then disconnected.

@airindiain @airindiain I have sent the DM with ticket number and contact details. Please call back soon.

@iamkiriti_93 Dear Sir/Ma'am, We apologize for the inconvenience caused. Request you to please DM your (098) 13-digit Ticket number and contact details for us to arrange a call-back to resolve your concern.

@airindiain I had to wait 30 mins on call multiple times to reschedule my ticket. They just simply disconnect the call without any notification. What a sham/scam of airlines that's supposed to help Indians during the tough times! #badcustomerservice #neglect #airindia

@Trip Calling them doesn't help with anything, and they have a "service chat" which just asks you to wait. Such a terrible customer service. #BadCustomerService

@Trip How can a dste change for a flight take days to process? Is this supposed to increase the ease of travel for customers? Please provide some quick responses for people in need.

@Flipkart Made a joker of itself by selling something which vanished in 5 seconds. I wonder how many units it had sold.

@tcookin DM sent. Please respond to it asap!!

@Flipkart Doesn't accept returns but boasts easy returns. Poor customer service!! Duh!!