Kyle

@LGUSSupport 2 case numbers, and they refuse to transfer to a supervisor and insist on a callback. 2nd case #: GCN260708086559 - Submitted Office of the President Request separately @LGUSSupport

Hey @LGUSSupport, your phone support is hitting a wall—no supervisors available and zero help on my case. I need to speak with an escalation manager regarding my LG 32GX870B monitor issue. Please DM ASAP. Case # GCN260708086559

@alejandrorozzco @helenenothelen

@alejandrorozzco Done

@Delta Do Better. No AC outlet working in 1st class. Massaging seats broken, satellite TV out. Cold food. This is worse than spirit. Test customer service was not helpful. WiFi intermittent (screenshots to prove it)

@Costco_Insider #Costco is not accepting returns for online orders. Poor customer service. I have to waste more gas and return another day and wait in line again #fail

@Delta 38 minutes and the agent hasn’t even answered 1 question. Why work multiple chats if they can’t help their customers? #delta #fail

@MarriottBonvoy terrible experience with your Encore package- on phone for 1 hr 38 min and the manager refuses to transfer to a Director. Poor service.

Please send me PM. Charlene and Jason both refused a manager. Issue is not resolved.

@1800flowers @1800flowershelp Failed to deliver order as scheduled. Outsourced Cust Care hung up, I called back, they refused to x-fer to a manager, and 51 minute call with no resolution. Wow.

@Disneyland has 8-10 hour wait for DAS. I call disability services and they can’t help. Nobody to escalate to.

Still not solved. They sent me a generic email canned response. They even included the wrong website URL. Is there anyone in the United States that I can talk to you that can help me? The outsourced customer service is terrible. @Uber @Uber_Support @UberEats

@Uber_Support is not very helpful. Ghosting customers without asking if there are any other questions

@frontpoint over 30 minutes and counting to reach someone. This has been happening for the past few months.

@HawaiianAir Sent you a message and am awaiting your response. Why is it that A supervisor refuses to escalate a call to a manager but I tweet and someone responds?

@Kyle44038268 Aloha Kyle, we're sorry to hear this. Will you send us a DM with your full name, confirmation code, email address and desired flight (date, route, flight number) so we can look into this further for you? Mahalo. x.com/messages/compo…

@HawaiianAir - Help! Your customer service Supervisor refuses to transfer me to a manager, and are trying to charge me more due to their slowness with booking via a past canceled credit. How do Ig et stateside. Hans "GO5" is refusing to transfer me stateside.

@hulu_support I tried two browsers. Are you refusing to escalate to a manager? Fine. I will document that and in letter to the regulatory agencies. Thanks

@Kyle44038268 Hello again, Kyle. The online cancellation process seems to be working on our end, so that's why we recommend trying some of those steps. Specifically clearing your browser cache and cookies (hulu.tv/ClearBrowser-), and trying a private/Incognito window may help.

@hulu @hulu_support breaking CA Law that requires a working online cancellation method. Chat agents refuse to escalate to corporate. Lawsuit is brewing. No option to cancel.

@hulu_support A link to troubleshooting streaming does not fix the problem. The form does not work and forces me to stay. Please escalate to a manager. I will be submitting feedback to the BBB and CA Attorney General since you are failing to adhere to the law.

@Kyle44038268 We're so sorry to hear about the trouble, Kyle. Our online cancellation page certainly should be working, so we'll share your feedback with the right teams here. As for the error, these steps may get this sorted out: hulu.tv/WebHelp-. We hope this helps!

42 minute chat and they cannot cancel either. #BBB #Complaint #Lawsuit #AssemblyBill390