LG Support USA

@MasterTeezy Hey there! Let's help get your LG TV free of any burn-in effects. DM us your contact info and model number, and we'll be ready to help! *Josh twitter.com/messages/compo…

@LGUSSupport is there any way I could get assistance with a potential panel replacement on my LG CX tv? The burn in is starting to get serious

@mousa2025mousa Hey there! We see your DM and appreciate you letting us know what's happening with your LG Vacuum. Please keep an eye out for a response from us, and we'll be ready to help! *Josh

@LGUSSupport defective vacuum. The battery is jammed, making the serial number inaccessible, but your chat agents refuse to help without it. I have my order number and receipt. Please provide a real solution before I take this to the BBB

@Rhotel1 Got it, you can send us DM using the link attached to this message. Thanks! twitter.com/messages/compo…

@LGUSSupport Send me the DM link - I have a lot to tell you - I prefer e-mail, but DM is OK - I just got done wading thru a survey that came to my phone - I do not communicate by phone - my fingers are too big and I make too many errors. I need a keyboard to work.

@LGUSSupport Something has changed in your programming of your TV that is NO GOOD. I no longer have a television, just an internet monitor. I can not access my TV signal from my roof antenna. I have turned the TV on and off a number of times. No reset has happened!

@JophielSilvestr Hi, Jophiel! Thanks for your asking about the mute button on your LG magic remote. To mute it (2025/MR25 models), hold the volume button down for about a second, or press Volume Down twice quickly. Hope this helps! Let us know if you need more assistance. Thanks!

@LGUSSupport how is the mute selected on this remote?

@wally_six_0 Hey there, Wally! We want to make sure you get your LG monitor as soon as possible. Please DM us your contact info and order number, and we'll look into this further with you! *Josh twitter.com/messages/compo…

@LGUSSupport - ordered a gaming monitor through your partner program on 4/4. Still says awaiting shipment. Sent an email to support that wasn’t responded to. Called support two weeks ago and they said it would ship 4/21. Called again last night as no change to my order…

@_SmartUK Hey there, Martin! We want to make sure that your LG DVD recorder gets the software update it needs so you can continue to enjoy it. DM us at @LGUK with your contact info and model number, and we'll be ready to help! *Josh

@LGUSSupport Hi. My DVD recorder is trying to update its software but always gets stuck halfway through (see photo 3). Can you advise, please? (UK 🇬🇧) 🙏

@raishiin Got it, thanks for trying to send us DM via X, how about trying different platform (Facebook, Instagram) @LGUSSupport. Thanks! -Junel

@LGUSSupport I'm an advanced user, there's no excuse for a $2000 monitor with a 4090 to not turn on properly when I boot my machine. I'm just trying to fix an issue where it isn't waking up reliably after it goes to sleep for awhile and suspecting the firmware but your software segfaults.

Hey @LGUSSupport, I just got a brand new install of your LG Switch software so I could update the firmware on my new LG45GX950A-B because it never turns back on properly. It crashes the second I try to run a firmware update on the monitor. What gives? Did someone vibe code it?

@ShPRsh Hey there! We're happy to share this link (spr.ly/6012BBGEo6), which provides more details on the warranty guidelines for your LG product. Just open the link and enter the model number, and you can view a PDF of the information. Hope this helps! *Josh

Spring’s the perfect time to upgrade your laundry appliances. That’s why our product experts are ready to find the right washer and dryer for your 🏡. Chat with one now: spr.ly/6016B6pcXj #LifesGood #SpringCleaning

@StephanieCerra Hey there, Stephanie! We want to make sure your LG TV can power on so that you can continue to enjoy it for many years. Please DM us your contact info and model number, and we'll be ready to help! twitter.com/messages/compo…

@LGUSSupport We bought our LG C3 2 years ago. It's bricked. The red light is on, but when I hit the power button, it goes out. Releasing the power button makes the red light comes back, but nothing else happens. I tried all the recommended troubleshooting steps. Very disappointed

@alexkaufmann Hi, Alex! Thanks for sharing what is currently going on with your LG refrigerator, we understand where you are coming from specially with the repair visit. We got this. Please DM us the repair reference number of the unit, so we can check here on our system. Thanks! -Junel twitter.com/messages/compo…

@LGUSSupport am now without fridge/freezer for a week. Customer service is useless-- chat function drops, getting a human being on the phone is a byzantine process. Repairman making third trip tomorrow for repair that should have been done right the first time. Pls fix.

@A25577A Hey there! We want to get the craft ice maker for your LG refrigerator back up and running again. Please DM us with your contact info, model number, and details about your past service, and we'll look into this further with you! *Josh twitter.com/messages/compo…

@LGUSSupport My model LRFVC2406S refrigerator was installed in October, 2022. The craft ice maker broke in December, 2025 and was replaced in January, 2026. 3 months later it stopped making ice and makes a loud, sporadic clicking sound. How can I get my ice maker repaired?

Quick, before opening day: Check on your Craft Ice. The slow-melting, round ice is perfect for a nine-inning stretch. Here’s how to troubleshoot your Craft Ice Maker: spr.ly/6011B6pi2t #LifesGood

@1000GirlDreamy Hey, Ushawna! Thanks for sharing what is currently happening with your LG TV, we understand the importance of having this repaired as soon as possible. Can you send us the reference number of your repair through DM so we can check? Thanks! -Junel twitter.com/messages/compo…

@LGUSSupport Please help fix my elderly aunts Oled Tv. Your technicians & Presidential Liason Chastity are refusing to fix the TV. But I thought yall stood behind your product but I guess not. I'm telling everyone I know to not buy your products. Because this is wrong!!! Help me please LG!!!

A few quick picture setting tweaks can make all the difference for the Big Game. If you want help dialing in the best picture for your TV, we’re here to help! 👉spr.ly/6017hHcsH 🏈 #LifesGood

@JeffPanozzo Hey, Jeff! Thanks for sharing what is currently going on with your LG dryer, we want to further check on this. Please dm us your active phone number of the sticker label of your unit as well as the specific issue of your unit, so we can take a look. Thanks! -Junel twitter.com/messages/compo…

@LGUSSupport @LGUS My brand new $800 dryer is still not working after two weeks. I'm sick and tired of getting the dance around from everyone I talk to. You guys really need to try and make this right.

@IanOstby Hey, Ian! Thanks for sharing the current situation of your LG TV, we understand the urgency of the situation, that is why we want to further check on this. DM us the repair reference or your active phone number. Thanks! -Junel twitter.com/messages/compo…

@LGUSSupport I have a TV that is 4 months old that gave up that I cannot get fixed under warranty. I’ve been assigned a company that has a 1.9 star Google review. That is an hour away from my house and because of their lack of communication I’m stuck with an unfixed TV

@tony_dambra Hey there, Tony! We want to make sure that you and your LG laundry appliances are taken care of. Please DM us with your contact info, model number, and details about what's happening with your units, and we'll be ready to help! *Josh twitter.com/messages/compo…

@LGUSSupport Consumers Beware Just purchased LG washer & dryer Worst customer svc Been trying to get resolution since Mar 18. Been given diff phone #s, case #s & directed to other countries Even had Exec Liaison pretend she would return my call they r hoping i will tire&go away

@APEnergy Thanks for these words, Anil! Really glad that technician delivered quality service. If you need anything else, just let us know. Thanks!

@LGUSSupport, your technicians are top notch and very efficient, they were prompt, knowledgeable and repaired my appliance quickly! I sincerely appreciate it!

Hey @LGUSSupport , what is the use of offering a 5 year warranty on a microwave oven’s magnetron, when it would costs double to have a technician over to look at the appliance? It has been barely 14 months since I purchased the appliance. And it already does not work. #consumerreports

@jdwestrope Hey there, John! We want to help get your LG microwave heating again so you can quickly enjoy your meals. DM us your contact info, and we'll look into this further with you! *Josh twitter.com/messages/compo…

@LGUSSupport S/N: 510TAZFH1597 Model No: MSER1590S /00

@JonathanR7274 Hey there, Jonathan! We'd be happy to look into your LG order so we can see if the products you ordered are eligible for rewards points. Please DM us with your contact info and order number, and we'll be ready to help! *Josh twitter.com/messages/compo…

@LGUSSupport I am trying to see if purchase we made at lg.com on March 7th and had delivered on March 13th is eligible for reward points. Nobody so far has been able to help me and keep passing me off to somebody else who cannot help. Thank you.