LG Electronics

@Jelly_2046 Hey there, June! We want to make sure you get the help you need for your LG vacuum. Please DM us through the link below with your contact info and model number, and we'll look into this further with you! *Josh twitter.com/messages/compo…

I had horrendous experience with LG product and customer service. LG.com won’t show my review. I will post it here. The CordZero vacuum stick slipped and hit the floor (it happens!). The telescopic pipe shattered. It was purchased a little over 1 year ago and still fairly new. The pipe looks simple to replace and I hate to throw away many good parts (landfill!). First I tried to find the replacement part on LG.com. It is not offered. I dug out my receipt and was overjoyed that I bought the extended warranty at purchase. Thus my saga to get service started. It wasted my whole good afternoon. First I tried the LG customer service number. While holding the robo message suggested using chat bot -->I switched to chat bot-->get forwarded to human chat-->Confirmed the extended warranty and give me their customer service phone number to call-->talked to customer service. confirmed again the extended warranty. Give me premium care number to call and the warranty case number --> Talked to premium care rep (not LG, a third party provider), told to hold, disconnected. --> Called again, told to hold, after a while got looped back to LG customer service --> LG rep was sorry that I got looped back to them and told me to hold, disconnected --> Called premium care again. The robo message suggested it would be faster to use their asurion.com web site. -->tried the website. filled out a bunch of forms and uploaded receipt et al. claim denied and case closed! --> Called premium care again and told that my case is already closed and nothing they can do. asked to speak to a supervisor. --> supervisor told me that extended warranty covered structural and electric, not accidental. I said that scrape and bump are expected normal use. Vacuum sticks are not glass pieces and should not shatter so easily. My case should be structural. She said that accidentals are covered only for portable appliances. Vacuums are plugged therefore not portable. I said that the vacuum is cordless thus portable. At this moment, she hung up on me! My gripe against this product is many leveled-- 1. Bump and Scrape is expected normal use of vacuum stick. An important structural component shouldn't be so fragile. (the pipe) 2. Please offer reasonable priced replacement of such a fragile component. This is actually all I wanted. I didn't want to throw all the good batteries and motor into landfill. Not to mention this is a fairly pricey equipment. 3. It is unethical to sell so called extended warranty with opaque terms at purchase. 4. Very rude to bounce customer back and forth and waste their good time. At every step I have to produce all the number and documents and got disconnected repeatedly. It’s shameful that a big and powerful company like LG treats their customers so bad

Rolando ❤️s vacuuming. You too? Find his favorite LG CordZero Vacuum here: spr.ly/6016AFXrY #LifesGood

@JenniferMenard3 Hey there, Jennifer! We want to make sure you get the help you need for your LG TV. Please DM us through the link below with your contact info, model number, and details about what's happening with your TV, and we'll be ready to help! *Josh twitter.com/messages/compo…

@LGUS worst customer service ever. Been trying for a month now to get my 2 month old TV repaired and continue to get the run around with your crazy internal processes. I’ve spent hours on the phone trying to get this sorted out. #lifeisnotgoodwithLG

@purushottam09 Hi, Purushottam! Thanks for updating us regarding your recent repair service with your LG Airconditioner, we want to make sure that all is in the right process, please send us a DM. Thanks! twitter.com/messages/compo…

@LGUS @LGE_Global , A call has been locked for the normal service and technician is asking for charge even though AC is under warranty.

First sips of spring. Celebrate the season with a refreshing cocktail chilled over LG Craft Ice or ✨NEW Mini Craft Ice ✨#LifesGood #FirstDayOfSpring

@jkline120 ❤️

@LGUS It’s very great

The monitor made for creatives 🎥🎨🖥 Shop the NEW LG UltraFine evo 6K Monitor with Thunderbolt™ 5 now: spr.ly/6006B6GkvY #LifesGood

@coberfranc Hi, Chuck! Thanks for updating us, as mentioned before we want to check on this, please send us a DM. Thanks! -Junel twitter.com/messages/compo…

@LGUS Well my new LG oem power supply board did not solve my LG C3 OLED issue, tv still does not work. Reminder, only 2 years old. Dragged out the 10 year old Visio as a replacement, works just fine. Don’t buy LG OLED tv’s.

@caps_fan74 Hey there! We want to get the magnetron for your LG microwave working at 100% again. Please DM us through this invite with your contact info and model number, and we'll look into this further with you! *Josh twitter.com/messages/compo…

@LGUS 1st LG appliance we have ever owned and it’s down again for repairs. Bought May 26, 2025. 1st the internal light went out due to improper shielding. Now the magnetron dead after 9 months of use. Will this microwave even last a month after it goes out of warranty? I doubt it.

The ‘90s trend is calling… Who still has our flip phones? #LifesGood

@RazrDan That's a new way of watching the game with Friends! ❤️🏀

@Xfinity and @LGUS FTW! Nothing is better for March Madness than my 77” OLED and Multiview. #marchmadness #ncaa

@aggarwal_gaur Hey there! We want to ensure that you get the help you need for your LG product whenever you need it. Please DM us at @LGIndia with your contact info and model number, and we'll be ready to help! *Josh

@LGUS @LGE_Global How much time did you take for completing complaints Dear LG customer RNP260314037329 assigned to KIRTENDRASINGH 9811903037. You may receive call from 08062319250 for appointment. Last week I raised this complaint and no visit happened

@angiesue2014 Hey there, Angela! We want to make sure that your LG washer/dryer combo unit is leak-free so that you can enjoy it even longer. Please DM us with your contact info and model number, and we'll look into this further with you! *Josh twitter.com/messages/compo…

@LGUS I have a 1 year and 2 month old “All in one washer and dryer” that just started leaking water from underneath it. I had paid for a service call and the technician they sent shined a light at the machine and insisted it wasn’t leaking and didn’t attempt to repair.

@allie_paige15 Hey there, Allie! Our amazing LG Product Experts can set you up with your dream High Efficiency Extra large LG Laundry set. Click the link to DM them, and they may have additional savings just for you. We hope to hear from you soon! ❤️ twitter.com/messages/compo…

@LGUS Sincerely, Allie- a mom who is tired of her 4 cubic feet washing machine and washing 5-8 loads a day.

(A thread) Dear @LGUS Employees- I would like to be your friend LOL. Will bake cookies and send birthday cards. Why do I want to be your friend? The “Friend of an LG Employee” reviews on @Lowes website. I am a mom of FOUR children in dire need of a larger washer and dryer…

@Breakdown64 Thanks for letting us know about the passcode! A passcode on X is specific to your own account when accepting DM invites. If you have not created a passcode before, you may need to create one first so that you can DM us through the link. We hope to hear from you soon! *Josh

@LGUS I found the sticker. Still need a pass code to message.

@Breakdown64 Thanks for letting us know! The full manufacturer's warranty of the unit for both parts and labor is 1 year only, however, we can still check our options. Please DM us with the unit's sticker label. Thanks! -Junel twitter.com/messages/compo…

@LGUS Unfortunately didn't work. I bought my TV 2/29/2024. Is it still under warranty?

The secret lives of three best friends turn deadly in this scandalous murder mystery. #ImperfectWomen is now streaming on @AppleTV. Available on your LG Smart TV.

@MickWie Hello, Michele! Thanks for sharing what is currently going on with your LG washer's gasket, we understand the urgency of having your repair done as soon as possible. No worries, we got you. To check further, DM us your reference number. Thanks! -Junel twitter.com/messages/compo…

@LGUS My 15 month old washing machine’s door gasket has disintegrated. Trying to find a new one in a hurry as I can’t use my washing machine until I get a new one. Repair guy said a week. I need a working washing machine ASAP. Your AI bots leave a lot to be desired

@Ducttapeking We understand your situation, Jason. Please send us a DM, so we can take a look on this. Thanks! -Junel twitter.com/messages/compo…

@LGUS Let me be clear here. LG should have addressed this problem when it popped up on numerous tvs. Not just the G2. Instead they make you find out the hard way then make you fight them. I do not at this time recommend anyone buy LG unless you’re prepared for a fight if it goes bad.

@Ducttapeking Hey, Jason! Thanks for sharing this recent situation with your LG TV. We understand this, and please know this isn't the experience we want you to have after 3 years. Please DM us unit's sticker label and your active phone number. Thanks! -Junel twitter.com/messages/compo…

@LGUS I’d be more impressed if my over $2000 LG G2 flagship tv didn’t die last night after just 3 years due to a faulty power board that LG knew about but doesn’t care to replace. Clearly you can’t build a financial empire without crushing a few loyal customers.

@cheetah2335 Hey there! Thanks for sharing your recent order situation, no worries, we got this. Please DM us your order number, so we can check your order. Thanks! -Junel twitter.com/messages/compo…

@LGUS horrible customer service. I had a scheduled delivery two days ago and no one will give me answers.

@Breakdown64 Hey there! Let's help get the pixels on your LG TV back to 100%. This link (spr.ly/6016B6pnGk) may have some tips to help with revitalize the pixels on the corner of your TV. Hope this helps! *Josh

@LGUS I have an LG C3 Series 42-Inch Class OLED evo 4K Processor Smart TV that apparently has pixels going out in the top left corner. Can you direct me to customer care please?