L R
146 posts


Following our December timetable which delivered more services on popular routes, our timetable is being boosted again from 17 May. Little by little, we’re investing in making your journey with us better. Find out more southeasternrailway.co.uk/betterjourneys
English

@speaknow1913 We thought the same! Need to zoom in on seating plan - still thousands left, 29th Jun & Fri 3rd July. We were just thinking only VIP were left 🤦♀️
English

@Se_Railway I haven’t signed up to the automated system - a human took a week to reject it. Seems like I should go back to paper tickets.
English

@LRobboo Hi, delay repay is an automated system so possibly may have had an issue, to have this reviewed by a colleague please contact customer services via webform, webchat or telephone here: spkl.io/6013AekfV ^VC
English

@Se_Railway Do you keep records of The Key downtimes? Happened a couple of weeks ago - but my Delay Repay was declined …. Because there were no taps in/out on my account. But wouldn’t have been, as I couldn’t load the ticket?
English

@LRobboo Good morning, I'm sorry to hear this. The team are looking into this; in the meantime you can travel using your booking confirmation. Apologies for the frustration caused by this issue. ^SK
English

@RobWalker1986 @SouthernWater They should be removed in the next couple of hours.
English

Sittingbourne, B2006 Mill Way. Temporary traffic lights outside Morrisons supermarket for @SouthernWater repair works. Expect delays in the area: moorl.uk/?caz9r5
English

@Se_Railway It shows an active ticket in my App - but then says there are no active tickets to download when I try to add to card.
English

@Se_Railway No because I have left the house now & that will cause more problems.
English

@Se_Railway hello. Is The Key currently down? I can’t load ticket from my phone to it?
English

@sainsburys Again, I can’t ‘spend’ my @nectar points? Can you two get together & find out why this keeps happening? I haven’t purchased any restricted items - no alcohol/medicine/gift cards - nothing! It’s just £100+ of food each week 🤷♀️

English

@DVLAgovuk I want to speak to a human - not send messages that don’t get a reply. Had to give up on the phone after 1 hour 20. Is there a quieter time to call?
English

@LRobboo Hi, thanks for getting in touch. Please DM us, using the link below. Thanks - Nikisha.
twitter.com/messages/compo…
English

@DVLAgovuk your phones advise 10 min wait currently. 50 mins later I am still waiting for you to answer ……. Is there a quieter time to call?
English

@LRobboo I'm sorry, we are extremely busy at the moment, please persevere and keep trying if you need to speak to us. All contact info is available here: gov.uk/contact-the-dv….
Alternatively, please DM us, using the link below. Thanks - Steffan
twitter.com/messages/compo…
English

@sainsburys So that means no-one getting a delivery on a Friday can get any Nectar offers?! Why do you have the release day on probably your busiest day of the week?
English

@LRobboo Hey, you would only get the offers that are available on your app and unlocked when your order is picked and charged which is the day of. Daniel
English

@sainsburys hello. nectar offers renew every Friday am. What happens with a delivery coming on a Friday? Do you get the offers still valid on the day before (Thursday)? Won’t be able to check/accept new Fri offers before the order is picked?
English

@SimonJGibbs Closed down in May due to fire safety risks ….
uknip.co.uk/uk-news/becken…
English

