Lee Bearton

@AvantiWestCoast So you said the 06:27 had been reinstated. It’s now 06:35 and there is no sign of it. Can you tell us what’s going on?

@LeeBearton Hi Lee. We're extremely sorry to hear your service has been cancelled. Where are you due to travel from please? - Sama

@AvantiWestCoast cancelling tomorrow morning’s train already with no reason given. Just “up yours” to customers. Cheers

@LNRailway No sign of the 06:27 that @AvantiWestCoast said had been reinstated. Or was showing as delayed to 06:31 but has now disappeared. Can anyone tell us what’s going on?

@LeeBearton Well Lee, I am here until 7AM tomorrow, Drop me a message and if it is confirmed. I'll let you know -Alexis

@AvantiWestCoast @LNRailway Of my god. You could not make it up.

@LeeBearton @LNRailway Hi Lee. Our Control team have confirmed that the 06:27 service from Milton Keynes has now been reinstated and will run to London Euston tomorrow. Apologies for the confusion caused. - Sama

@LNRailway @AvantiWestCoast Well hello @LNRailway, thank you for your response. So @AvantiWestCoast say they can’t tell until tomorrow but you can tell me now. Just another point against @AvantiWestCoast which MUST be up for “most hopeless company ever” award.

@LeeBearton @AvantiWestCoast Hi Lee, We do not have ticket acceptance unfortunately -Alexis

@AvantiWestCoast @LNRailway Well, as this is one of the first trains and your customer service never responds before 7am, it’s pretty pointless to not know if ticket acceptance is in place. Another hopeless @AvantiWestCoast process

@LeeBearton @LNRailway Ticket acceptance is agreed on a day-to-day basis, so we wouldn't be able to confirm this is valid on London North Western services at the moment, but we will be able to look into this in the morning if you check back in with us. - Sama

@AvantiWestCoast Sorry, what is your job @AvantiWestCoast? You’re a train company that charges a fortune for running a train service but can’t provide a that service because you have a shortage of train crew. You couldn’t make it up.

@AvantiWestCoast Thanks. I did manage to claim a refund for the cancelled outbound journey, but NOT the return journey, which you argued was not cancelled and therefore didn’t warrant a refund! Ridiculous. Had to call and argue for it! Why would I need the return if you cancel the outbound?!

@LeeBearton Hi Lee, we're sorry for the cancellation that has affected your travel today. If you wish to abandon your journey, please make sure to claim a full refund from your point of purchase. - Ross

ASLEF have announced strike action at Avanti West Coast and three other train companies on Friday 5 April. This is part of strike action affecting multiple train companies between 4 and 9 April. We’re looking into the impact of these strikes, and will provide an update on our website as soon as we know more 👇 avantiwestcoast.co.uk/travel-informa…

@AvantiWestCoast @RailwayChildren Admirable. And nice to see. But with yet another fare rise implemented and my train cancelled due to “a lack of train crew”, it would be nice to see more staff available for running your trains rather than this. Maybe Avanti could make the donation and let the staff run trains.

After a very chilly night sleeping in Glasgow Central station, our team have raised £5,668.75 for charity!  👏 @RailwayChildren ​#BigStationSleepout

Another HUGE fare rise and the service is cancelled due to “a lack of train crew”. Where’s the ticket money going then? Cos it ain’t on the one job @AvantiWestCoast are supposed to be doing.

@NespressoUK Second time you’ve collected, claimed to have repaired and returned our coffee machine … and it has clearly not been touched. Doing exactly the same thing. Can’t be used and we’ve now wasted four days waiting in for collections and three weeks of “repair”

@JGhelp You told me to email you at help@justgiving.com, so I did. But have heard nothing back. No helpful response on here. Nothing on Instagram. And no response on email. Any chance of some assistance?

@JustGiving Just donated and as I hit “pay” I saw a £7.50 “tip” to you! Nowhere was it clear before this that I was tipping you but no way to stop payment. Then a message asking if I had been aware I was tipping. Nope!! How do I get it back? I had no intention of paying this.

@JGhelp Yep, I have emailed them. No reponse. Nothing from Instagram. Nothing from here. And nothing from help@justgiving. Any chance if a response?

@LeeBearton Hi Lee, please can you email our help team on help@justgiving.com

@JGhelp made donation and as I hit “pay” I saw a £7.50 “tip” to you! Nowhere was it clear before this that I was tipping you but no way to stop payment. Then a message asking if I had been aware I was tipping. Nope!! How do I get it back? I had no intention of paying this.

@GWRHelp Wow. A train actually running during a big event and not cancelled by strikes. It’s a miracle

Even rock royalty knows that there is no better way to travel to Glastonbury than by train! 🤘 You never know who is going to churn up on board our trains! #FooFighters #Glastonbury23 #TheChurnups

@AvantiWestCoast Funny that … staff not showing up on a Friday. Phoning in a sickie for a long weekend? And then striking for more money! Read the room! Absolute disgrace if a company and service.

Due to high staff shortages, we are unfortunately expecting a large number of cancellations on Saturday 28 January. Trains are likely to be extremely busy, and passengers should check their journey before coming to the station here: avantiwestcoast.co.uk/travel-informa…