Andy Topley

@toobbroadband You’ve got a cabinet wide open on my street. I’ve DM’d you the address. Lots of idiots around my area and those cables will get yanked out by someone.

@surfshark @Fortis_Arduis I think part of the point of some people’s frustration, is you haven’t put anything on the places most people will check, your website or your socials. You’re just replying to people. VPN’s are vital to a lot people and most people don’t think to check a social network replies

@Fortis_Arduis Hi there. We understand the importance of maintaining a secure connection, and we're aware that some Windows users are experiencing login issues. Our team has identified the cause and is actively working on a fix. We'll provide another update as soon as the solution is release...

Hidden danger in your pocket: app stores removed nearly 4 MILLION apps in 2024 — most for fraud, scams, and privacy violations. Yet many were already on millions of devices before being caught. Safe? Not always. Full research: bit.ly/3JPvdFP

@surfshark @statusisdown Not just Windows, iOS as well

@statusisdown We're aware that some Windows users are experiencing login issues. Our team has identified the cause and is actively working on a fix. We'll provide an update as soon as the solution is released. Thank you for your patience and understanding.

@currys Guess I’ll be ordering elsewhere then

@toobbroadband Now I’ve received a message that they’ve closed the ticket because it’s working. Of course it’s working it’s 23°c outside. It goes down when it exceeds 30°c. Your support is an absolute joke. Shared this update on our neighbourhood group and they’re all outraged. Cancel time.

@LordTopley @LordTopley We're sorry to hear this! We are currently experiencing a higher call volume than usual. Our staff are doing all we can to work through the queue as quick as possible. We would recommend checking our support page you may find some helpful answers there! Thanks, Alex

I really enjoy @toobbroadband but their communication and support is awful. Issues in Aldershot, internet up and down and now uploads speeds for 0.14Mbps. Can you get hold of Toob? Nope. Out of contract now and I’m close to done with them.

@toobbroadband Your sales team just told me everything I need to know about your customer priorities. Call support either get sent to voicemail or told I’m number 25 in the queue. Call sales and get through instantly. Putting sales over support that heavily is dumb.

@LordTopley @LordTopley Hi! We're so sorry to hear this! While we can’t sort this out via social media, we’d love to help. Please reach out to us at 023 9300 9300, or raise a case on your MyAccount at our official Toob page. We’ll do our best to get things sorted for you! Thanks, Alex

@toobbroadband Additionally all your calls just go to a voicemail. Really? A comms company that uses a voicemail for support calls. Guess this is the price to pay when you give a smaller company a chance. Great connection when it works, awful support when it fails.

@toobbroadband Raised a ticket yesterday and got a response the next day saying they’ll look into it. It’s gone down again for our neighbourhood because the outside temp is exceeding 30°c. We had this issue last summer and it didn’t get fixed then.

Outage in GU12 - Red light on Optical with modem

@CWOA Currently in Pizza Pasta and I have to tell you that an employee there called Stuart, who has been taking guests to the seats, is by far the best Merlin employee I’ve ever encountered. His enthusiasm and friendliness is putting smiles on everyone’s faces.

@currys You need to reconsider #DPD. Two days in row they’ve set me as not at home during a collection. Well today I watched for them and they did it again. This time I chased the driving down with my car. He then had to call his boss to be able to collect. Bad experience

@dec58218704 @anthonyelms14 @EASPORTSFC @EASFCDirect @EASPORTS I’ve tried everything, can’t get it to work

@anthonyelms14 @EASPORTSFC @EASFCDirect @EASPORTS How to fix ?

@EASPORTSFC @EASFCDirect @EASPORTS There’s a bug on the Pro clubs menu asking for a roster update, when followed instructions it re appears, not allowing access to pro clubs. #FC25

@mrowenthornton @EE EE website is awful. They need to completely overhaul it. They’ll claim each time it’s a temp issue, but the constant refreshing, stalled pages and logouts have been happening for years. Spent the last 30 mins trying to activate an add on.

Why is the @EE website so stunningly bad? I logged into my account. And it took about 30 refreshes to get the website to acknowledge that, and give me access to my profile instead of trying to make me log in again.

@coachteddy @enlistedmango @EE EE account system is unbelievably unreliable. I worked for EE years ago and the in store and call center systems connect to the same backend as the website. We spent too much time waiting for the systems to actually work. So many lost sales.

@enlistedmango @EE Their system would still get it wrong.

@ABabySeagull @toobbroadband I disconnected the Toob one with the engineer still in my home, the look on his face 🤣 Couldn’t get much WiFi outside of the room the router was in. Using my ASUS I can get full WiFi sat in my car which is parked on the road. Toob one is cheap rubbish.

@LordTopley @toobbroadband Thanks. I've only had it a month and I've turned grey.

@toobbroadband This is my work set up today in my hallway. Printer sat next to modem, laptop hardwired in to printer. Only way to get enough WiFi. This cannot be normal.

@PixelCatD @GarethM79 @toobbroadband This is true, I’m tidying up the morning’s toddler carnage in the living room instead of watching random YouTube documentaries 🤣

@GarethM79 @LordTopley @toobbroadband Toob is helping people be more productive I guess… 😂

@toobbroadband Down and out in GU16

@PixelCatD @toobbroadband Oh man, Virgin Media is trash compared to Toob. Most frustrating bit about this outage, it started just as I was setting up my son’s iPad time, he was excited to watch some dinosaur videos. He being patient though and playing a game instead.

@LordTopley @toobbroadband Yeah true. Still better than when I was with Virgin Media (for 10 years) but it’s a little irritating. I took this afternoon off work so maybe I’ll have to go do something outside. Oh wait… we’re in the UK ☁️☁️☁️😂

@PixelCatD @toobbroadband Yup, amazing when it works and it’s reliable when it works. Outages seem to be every month for a few hours though. Getting a little annoying now.

@LordTopley @toobbroadband Same post code, same issue!