Main Street Renewal

@JaimeAPRN Hello Jaime, we apologize for the HVAC issues you've experienced. We appreciate you noting our team's efforts and want to help resolve this quickly. Please send us a DM with your property address so we can look into this further for you. - MainStreet Renewal

I live in Florida - my AC has been broken since 3/14 and the rental company @MainStRenewal has been out here twice “fixing” it - last time was Friday 3/27 and it broke 3/28 - I pay almost $2k a month in rent and my house is 85-90 degrees. It’s going to be hotter next week. Instead of sending out an actual AC company they are sending yet another technician on the 31st - I have chronic respiratory problems made worse this time of the year with pollen - so opening windows is making my breathing problems worse. Not to mention being in the hot air. This should be illegal for a rental company not to fix this problem. @GovRonDeSantis @AGJamesUthmeier

@SeanKapfha77822 Hi Sean. We're incredibly sorry for your experience and would like to look into your situation to see if we can help in any way. Can you please send us a private message with your home address so we can connect with the proper team?

@MainStRenewal don’t rent from them they have problem violating state laws. They also can’t be reached to discuss any issues they just tell you it’s all done internally.

@Lucid_Thought Hello @Lucid_Thought We’re sorry to hear about this experience. We understand how frustrating delays with an emergency work order can be. Please send us a DM with your property address, full name, and best contact information so our team can look into this further. -Kristhel

@MainStRenewal is arguably the worst rental company in America! 31 days for an emergency work order is insane. This is the reason large companies should not have monopolies on housing markets

@leerippy @grok @Maricopahealth Please email us at connect@msrenewal.com with your property address, full name, and contact information, so we can review this with our teams and follow up with you directly. We appreciate you taking the time to share what you’ve experienced and bringing this to our attention. -K

@grok @MainStRenewal @Maricopahealth I’ve got it documented, I’ve already made requests this was their response:

Hey @grok if @MainStRenewal rented you a house in this condition and you did not have a functioning kitchen sink from December 13-30 and the washing machine drain overflows what would you do? They denied concessions. @Maricopahealth

@leerippy @grok @Maricopahealth We hear your concerns and understand how stressful and frustrating this experience has been, especially with multiple issues happening over an extended period. We’d like the opportunity to better understand everything that has taken place with the home and work orders involved

@cnev100 Hi Christopher, we’re sorry you feel this way. Please send us a direct message with your address and a brief overview of your concerns so we can follow up with the appropriate team. - Main Street Renewal

@MainStRenewal is the WORST company I’ve ever dealt with!

@gretchen1212 Hello Gretchen, we’re sorry to hear about your move-in experience and want to assist further with these concerns. Could you please send us a private message with your property address and more details so we can look into this right away? - Main Street Renewal

@MainStRenewal we moved in 11/1, house was not cleaned before we moved in, furnace is not working, tub faucet not working. UNACCEPTABLE!!! Needs to be fixed ASAP!!!

@Letita205 @FOX5Atlanta Hello, we’re sorry to hear about your experience. Please send us a direct message with your full address so we can review your situation and provide further assistance. - Main Street Renewal

I’ve received my key from @MainStRenewal on Tuesday and the house look like shit. I’ve called several times and no answer. I will be contacting the @FOX5Atlanta in the morning. This is ridiculous yall treating your residence like they shit! Do not rent from Main Street!!!

@Yumestarchild Hello Ten, we’d like to look further into your concerns so we can assist you as quickly as possible. Please send us a message with your property address so our team can review and help address the situation. - Main Street Renewal

Tenant in Charlotte, NC – Raw Sewage Backup in Home Rented from Mainstreet Renewal. Sewage backing up since 08/08. Reported multiple times with no repair date. Violates NC law §42-42. Will Contact Code Enforcement. @MainStRenewal Please treat as emergency and confirm repair date.

@nezbanado Hello Matthew, we're sorry to hear you weren’t able to tour the home you were interested in. We’d love to help—please send us a message with your full name, the property address and a brief description of what happened so we can look into it for you. - Main Street Renewal

@MainStRenewal Hey there! I wanted to tour 403 Twin Creeks Rd, Clemmons, NC 27012 but the door lock/keypad is low on batteries and will not turn the lock!

@MAP612OAJ823TJ Hello Kristy. We’re sorry for your experience. Can you please send us a DM so we can look into your situation and connect with the right teams? - Main Street Renewal

@MainStRenewal 5 days in my new home, the water is un usable, the sulfur smell made me very sick, I’ve put in a dozen calls to the phone number and all I’m getting is the run arounds! What the hell is going on! Not a great start to this relationship!

@HiryuZerotwo Hi there! Security deposit returns can take up to 30 days from the move-out date (June 2). Please DM us your full name, former address, forwarding address, and best contact info so we can make sure everything is on track. Thanks! -Kristhel.

@bbb_us @MainStRenewal

@MainStRenewal Hello again, on 6/2 we were informed by you that we would receive our security deposit refund "within a few days". As of today 6/13 we have not yet received it. Please check your DMs.

@HiryuZerotwo You can message us here twitter.com/messages/compo…

@MainStRenewal We were informed on 5/1 that we would be receiving our security deposit refund and that it would take approximately 14 days after the check was created to receive the check. It is now 5/30 and we have not received our payment?

@HiryuZerotwo Thank you for contacting us and letting us know about this. So we can look into this, can you please send us a private message with the address of the home you rented with us?

@_XMoreland Hi there! You can reach our support team at 1-855-239-4530 for assistance. Feel free to send us a private message as well if you have any questions! - Main Street Renewal

@stxbaby4ever Hello, we’re sorry for any frustration this has caused—this shouldn’t be your experience. Please send us a private message with more details so we can look into this further. - Main Street Renewal

@MainStRenewal please clean out your HOA email address. It's hard to conduct business with you when your mailbox is FULL and emails bounce back as undeliverable #unprofessional #badneighbor

@troviscasby Hello Trovis, we’re sorry to hear about your move-in experience and repair delays. This isn’t the experience we want for residents. Please send us a private message with your name, address, and concern details so we can escalate this. - Main Street Renewal

@JaXboxChick Hello! We apologize for the inconvenience but are glad to hear you’re able to use your dining room. We’d like to learn more about your experience—could you please share your home details with us via private message? - Main Street Renewal

After 5 MONTHS at $2150 a month rent to @MainStRenewal who sent a crew to rip out minimal water damage and NEVER followed up I finally have a dining room I can use. They hired the cheapest repair people possible. Outlets broken, blinds broken, but hey it’s better?

@SaReeRee1 Hello SaRee, Thank you for reaching out! Is there any way we can assist you? We're here to help with anything you need. - Priscila, Main Street Renewal

@MainStRenewal Attentive service my ass. Your Nashville office is terrible. Lack of communication is at an all time high, since covid. Frustration isn’t the word. #longtimetenant

@CarrieS66737801 Hello Carrie. Thank you for bringing your concern to our attention. For us to be of assistance, please share your MSR address. Thank you! -Kristhel, Main Street Renewal.

@MainStRenewal Does your company typically leave holes drilled into the front door and force renters to use their backdoor because they don't have access to the smart lock on the front door?