Major Hoffman

@m_flax @breezeline You. are. awesome.

@MajorByDesign @breezeline To cancel Breezeline (who has blocked me), call their "Retention" department at 866-731-6393. They're not open 24/7, but when they are you might get a human in a few minutes rather than the multiple hours it usually takes with them.

@breezeline @WOWcare Unless we have contact and action steps to a solution, you're losing a Columbus, OH customer as soon as your retention department opens on Monday. 2 missed appts in 2 weeks to bury a cable after a new install is not okay.

@breezeline Yup, we did that. Cable is still above ground, your techs missed 2 scheduled appointments, and your customer service - contacted using info at the link provided - has no record of contact since 8/20. Now what?

@MajorByDesign Hi there, We do apologize for the delay in response. If you still need further support, please visit us at Breezeline.com/support so we can work together to get this resolved.

@WOWCare We've reached out to all points of contact for Breezeline customer service with our issue, but after 2 missed appts in 2 wks & no record of contact since 8/20 (after multiple convos), Breezeline appears to be losing track of our issue :( Do you know of anything else we can do?

@MajorByDesign Good afternoon Major, thank you for contacting WOW! Unfortunately, we are no longer able to support your account since it has been transitioned to Breezeline. Going forward, please contact Breezeline at (888) 536-9600 for all your account and support questions. - Geneen

@WOWCare Have an unburied cable from installation last week in Columbus, OH. A few days later, another tech came out and marked the ground, & we were told someone would be out to bury it today between 2-4p EST.

...and we're told by customer service that there's no record of our contact with customer service since 8/20? We've attempted to contact your customer service through the support link provided, that's why these tweets exist. Your turn :) Account details available on request.

@breezeline I did that, and now I'm here reaching out to you. You're about to lose a customer to @ATT

@MajorByDesign Hello there! Breezeline’s customer support is just one click away. Please use the link breezeline.com/contact-us and click on the chat button in the bottom right corner of that website. We will take care of you.

@breezeline Have an unburied cable from installation last week in Columbus, OH. A few days later, another tech came out and marked the ground, & we were told someone would be out to bury it today between 2-4p EST.

That didn't happen, and customer service is saying no record of our contact exists. We need the cable buried - what's the next step?

That didn't happen, and customer service is saying no record of our contact exists. We need the cable buried - what's the next step?

@Patrick_Soler @ForgetMeImNoOne @taylorswift13 Miss you and Brian too

@MajorByDesign @ForgetMeImNoOne @taylorswift13 Lol miss you bro!

Would rather kill myself on a note than drop down an octave. wtf is going on with this band

@Dewuk (3/3) It’s impossible for either of us to fit 19 years into a few tweets, but I’d love to catch up over a call if you’re available this weekend?

@MajorByDesign How are you, Major?

@Dewuk I sent an earlier tweet too soon and it may have come across unintentionally cryptic, but any chance you were in a poetry group at UT in the early 00s that had a shirt design of a hatchet buried in a bust of Shakespeare?

@Dewuk (2/3) You're associated with a lot of those happy and positive memories. I figured the Derek I remember would have appreciated knowing that, so BAM. Now you know! You’re an awesome person, and I’m sorry that we fell out of touch.

@Dewuk (1/3) Stunned. Stumbled in/out of a nostalgic LiveJournal rabbit hole with happy memories and a few other things to unpack (I had a lot of growing up to do - prob still do 😉)

@Squarepainter Miss you too, my dude <3 Hope you guys are doing well :)

@Squarepainter Affinity Designer is a solid single-payment option that's more user friendly and even has an app for iPad. If you can hold out for a minute, you can catch it at a discount if you watch it. affinity.serif.com/en-us/designer/

@Squarepainter Inkscape is the best free & open source alternative, but might require a lot of configuration to get a comparable setup to what you're used to in Illustrator. Documentation is very thorough and any issue you come across can be solved: inkscape.org ...