Mark Cieloch

@gigaclear you network page says all operational but had no internet since 10 yesterday. Downdetector states lots of loss of internet. I’ve been with you for leads than a month and have been without internet more than 4 times.

@bt_uk So your saying I can’t give 31 days notice nor can I give 29days notice, in order to not incur additional charges I have to call on the exact day? How ridiculous is that?!

@MarkCieloch Hi Mark, when requesting to cancel a package, 30 days notice is provided which would be tomorrow to match your contract end date if it's the 16th Jan. An early cancellation fee isn't an extra fee to cancel either, it's basically the remaining contract fee up to your end date.

@diamondgeezer Zones 1-6 travel card is £21.50 plus parking outer zones cost more, cheaper to pay the ulez

The beyond-ULEZ tube map

@ThreeUKSupport It’s not just me community.three.co.uk/t5/Network/cal… It doesn’t matter what area I am in, tried multiple

@MarkCieloch Thanks Mark, this potentially could be an issue with the company you're speaking with, if this is the only call this is happening to. Feel free to take a look at any network issues in your area here: bit.ly/2ZkY51r. -Nathan

@ThreeUKSupport Why does my call cut off exactly 2 hours into a call, Every day on hold to @askesure and the call ends before I get to speak to anyone at 2hours

@jaibkothari @askesure I was told to call at 8am as will get answered quicker, call cut off at 10, then at 12, the daily game, not spoken to anyone since June despite daily attempts

@askesure Yep, by saying no one is manning the emails and so we have to wait on hold forever because no one on the DM can sort anything out, and no one picks up a phone...

@askesure no answer to emails about my claim and whether fault has been found, and as for calling... I'm settling in for the standard 2 hours on hold...

@ThreeUKSupport So far all calls to esure, only other company that puts me on hold for two hours was the local county court

@MarkCieloch Heya Mark, sorry to hear about your call issues. Canw e ask if this happens on all calls or just certain numbers? Keen to help -Nathan

@askesure @julamaguire Best of luck I’ve been calling twice a day on hold for over an hour each time not spoken to anyone for 2 weeks

@julamaguire Hi Julie. We're sorry to hear you have not had a response. The claims team are open and you can call them on - 0345 603 7872, to get an update. Thanks ~ Natalie

Are you going to reply to my email that you requested over a week ago @askesure or just ignoring as one of your drivers drove away after damaging my car??

@askesure I’ve called twice every day this week on hold for over an hour and nobody at esure answers #customerexperience #CustomerServiceFail

@askesure I called at 1833 and call ended saying that department is now closed?!

@MarkCieloch Hi Mark, apologies for your wait when contacting us recently. Our live chat facility is currently offline at the moment. Our lines are opened until 8pm if you'd like to try later. Thanks ~ Jamielee.

@askesure I’ve been on hold for over an hour, tried your live chat at same time, the bit asked me every security credential possible then says no one available call the number. Not managed to speak to anyone at all

@bt_uk 3509

@MarkCieloch Please DM it back to me. Thanks Mark 😊 ^LauraD

@bt_uk at 1am I will have had no internet whatsoever for 48 hrs this is beyond a joke.

@bt_uk Thanks what do I do with it I have received

@MarkCieloch Many thanks Mark, sending now. ^LauraD

@bt_uk Yes

@MarkCieloch Sorry about the delay in replying Mark. Are you still free? ^LauraD

@bt_uk Now as well

@MarkCieloch Hi Mark. I'm sorry about the ongoing loss of service. I can case manage this for you and keep you updated. I'll just need to send you a pin to your mobile. Please let me know when you're free. Thanks. ^LauraD

@bt_uk Now is good

@bt_uk Done, haven’t heard back yet. Router has gone from flashing orange to purple

@MarkCieloch You can DM me here Mark ^NeilG twitter.com/messages/compo…

@bt_uk this morning have no internet at all, I am wfh and your estimated fix is next week?! Your bot logged the fault as slow internet but there is no connection at all

@chilternrailway Not just busy all staff have been evacuated from the station. Nobody is being told anything. The alarms have gone off and now everyone has been moved to the streets

@chilternrailway Why has it been evacuated

Customers travelling from London Marylebone station this evening are advised that the station is currently very busy. We recommend that if possible, to delay your journey or make alternative arrangements. We apologise for any inconvenience this may cause.