Gigaclear

@MI62819 Good Afternoon, Sorry for your experience. If you can provide me with a customer Id or address vis DM I can flag your case to the technical department. - Kate

@gigaclear I've been waiting three+ weeks for a reply already. As usual, customer service at gigaclear are happy to promise callbacks but never follow through

@gigaclear my internet has been down all day. You site shows major outage in Essex, can you help me.

@MI62819 Good Morning, Sorry to hear this. Please can you DM us with some account details or reach out to our tech team on 01865 664 233 and we can run a service check. - Kate

@gigaclear @traceysunshine Still been up and down in Essex since the 16th.. Terrible this evening

@traceysunshine Good Afternoon Tracey, Apologies for the disruption caused in you area. Please can you DM us with some account details and we can look into this. - Kate

@1144lee @gigaclear Yes it’s still down but no one is replying to me - an update would be helpful? @gigaclear

@1144lee Hi there 👋 Thanks for reaching out; we’re really keen to get this sorted for you! It doesn’t sound quite right, so please send us a direct message with your information, and we’ll investigate to assist you in any way we can 💬✨

@d_r_keyte Good Morning Daniel, I’m really sorry that you weren’t able to get through to us and that your service went down. There was an outage affecting your area earlier, but this has now been resolved. Kind regards, Sharon

@gigaclear my internet is down and no one is answering your customer services line… postcode GL19 3EA

@bryony_travel Good Afternoon, Huge apologies for this. Please can you DM us with some property details or email support@gigaclear.com and we can look into this for you. - Kate

@gigaclear You have cut my service off and charged me early termination fee. I did not request this and fail to understand why??

@markrundall Good Morning Mark, Apologies for the loss of service Please can you DM us with some account details and we can look into this for you. Thanks for your ongoing patience. - Kate

@gigaclear any update on the Oakley outage today? Last update on the website was 7+ hours ago. Thanks

@nickwood61 Thanks, Nick, for your feedback! We're here to keep your broadband journey moving at warp speed. - Kate 🌠🚀

@kelefc79 @virginmedia It's funny how the tables are turning. I live in a rural location, and we now have @gigaclear. I pay just £18.00 for a 250 meg connection, and the service is great. So it just goes to show how much @virginmedia are ripping people off!

No they wont. Good bye virgin @virginmedia

@Freelancedesig5 Good Afternoon, I apologise for your experience. Please can you DM us with some account details and we can look into this for you. - Kate

@gigaclear EXTREMELY 😡 2x calls on this one & not 1 apology - perhaps paying for superfast & recieving superslow is your standard - but to steal £85 w/o authorisation or attempt to authorise at the end of an 18month contract - is UNNACCEPTABLE - T&Cs need to be UK law compliant!

@ormchancer We’re over the moon with your feedback, Craig! Thank you for letting us be part of your broadband adventure. 🌠😊

@gigaclear awesome customer service … got home to find one met down at 18:00 last night … engineer out to me before midday today. Thanks for sorting 👍 #awesome

@Karen_King_ Good Afternoon Karen, Please send us a direct message with either your customer number or full postal address, and we’ll be able to look into what we can do for you. Kind regards, Sharon

@gigaclear @Ferret11Rob Does that go for all your existing customers that are fed up of having to pay so much just because we live in a rural area.

Dear @gigaclear. Thanks for letting me know that my already inflated monthly price is going up by £3 a month. Thanks for the circular letters in the post telling me the offers available to new subscribers. Thanks that the line consistency is getting worse. Thanks for not caring.

@bigbad475 Good Morning, If you could send us a Direct Message with either your Customer Number or Full Postal Address, we will be able to look into this for you also? Kind regards Sharon

@gigaclear @Ferret11Rob Absolutely agree and feel the sentiment here!!!

@TimStephenson Will let our Status Page Department know, thank you

@gigaclear Thanks for the reply. All fixed now fortunately. Worth telling whoever updates the status page that Brooke is in Norfolk however.

@gigaclear probably need to show Brooke as being in Norfolk, not Kent. Postcodes like NR15 are down. Any idea of a time to fix yet?

@helenkccollier Hi Helen, I’m really sorry to hear you’re experiencing an outage in your area. If you could send us a direct message with your customer number, I’ll check your account and provide an update on the status of the issue. Kind regards, Sharon

@gigaclear is there an ETA to fix the current network issues in Bedfordshire?

@TheGrumpyProg Good Morning, I apologise for the frustration caused. To discuss your contract please contact our customer loyalty team on 01865 968646 / customerloyalty@gigaclear.com - Kate

Hi @gigaclear, thank you for the email saying you’re putting up the price of my broadband by £3/mo. I do wonder however, given the way you’re already royally rogering me up the arse with your exorbitant prices, if £3/mo really is enough? I wouldn’t want you to go without.

@LukePearson1966 Good Afternoon Luke, Sorry to hear this. Please can you DM us with some account details or contact our tech team on 01865 664 233 and we can run a service check! - Kate

@gigaclear not good speeds at the moment 😞

@Samdimond5 We’d like to check this for you directly please send us a DM with your full address or customer number, and we’ll look into it right away.

@KevofKnight @gigaclear We have none in Yeovil!

@gigaclear Is there an outage in Somerset, because at this moment, I have no broadband.

@KevofKnight You can check for any reported issues in your area on our Network Status page: gigaclear.com/network-status. If nothing shows for your location, please DM us your full address or customer number and we’ll look into it for you.