Gigaclear

@therealYRA Please DM us your details and we’ll provide the information specific to your account 💬📑

@gigaclear Silence from your customer service over email too... Awful customer care going on here

@CledusSnow89 Hi there 👋 Just checking in; if you still need help, please feel free to send us a DM with your details and we’ll be ready to take a look for you 💬😊

@YesCompSols @gigaclear So it’s not just me then!

Coming soon* to @gigaclear connections all over the place... IPv6 without the 5 second outage every 10 minutes. *Assuming the move to 600s interval and 1800s lifetime passes their 'testing' phase. Not sure where the testing phase was when they decided lifetime 600 interval 605s

@therealYRA Hi there 👋 Thanks for reaching out; we’d love to help improve things for you. Please send us a DM with a few more details about your setup and we’ll look at ways to improve your experience 💬📡

Just to be clear @gigaclear are happy to advertise that they're great for gaming but then without informing you, place you on a restricted network so you cannot enjoy multiplayer unless you give them more money. Want to leave? More money requested #PSN

@YesCompSols Hi there 👋 Just checking in; if you still need help, please feel free to send us a DM with your details and we’ll be ready to take a look for you 💬😊

@baluster57785 Hi there 👋 Thanks for letting us know; that’s definitely not what we want for you. Please pop us a DM with your details and we’ll check for any issues in your area and get this looked into right away 💬🔍

@hoopsss @gigaclear My area is not listed yet I have no Wi FI.

@gigaclear my Internet has just gone down in BA9 is this a known outage?

@baluster57785 Hi there 👋 Thanks for letting us know; that’s definitely not what we want for you. gigaclear.com/network-status You can check the network status here! Thank you!

@hoopsss @gigaclear Me too

@hoopsss We are always happy to help our customers; as soon as we become aware of an issue, we work to provide timely communication, support, and guidance to help resolve it. Please DM us your details, and we’ll review this for you to ensure you are given full support 💬🔍

@gigaclear Your status page now has it listed as an issue

@VegasTechno Hi there 👋 Just checking in; if you still need help, please feel free to send us a DM with your details and we’ll be ready to take a look for you 💬😊

@gigaclear Are you aware that the workmen just cut the fibre in Hankerton. SN16 9JZ. How long does it take to fix these things?

@YewneekPhoto Hi there 👋 Thanks for reaching out; we’d love to help improve things for you. Please send us a DM with a few more details and we’ll look at ways to boost your coverage!

@mancgas @gigaclear Also: GC usergroup on FB. Jolly useful. Air your woes there, get a more timely and concise/knowledgable response.

Life with @gigaclear all last night and this morning several times an hour. This TV is 12 feet from router, no other electrics between the 2 And yes we’ve tried resetting, moving nodes using app etc etc £60 a month and zero alternatives in our street that aren’t steam driven

@mancgas Hi Paul We are sorry to hear this, can you please send us a DM with either your Customer Number or Full Postal Address so we can look into this for you. Kind regards The Gigaclear Team x.com/messages/compo…

@mancgas Please pop us a DM with your details and we’ll run some checks to get this sorted for you 💬✨

@gigaclear We’ve been here before. Done all checks/been on phone running around house moving nodes by an inch at a time. It’s a hard wear issue. You only use newest hardware to lure new customers. Whilst rest suffer. Doesn’t help engineer put wires in wall box&then put it tight to floor😱

Thought Fernandez was a bit unlucky tbh. Foot was low and far worse assaults not even booked. It’s lovely tho👍

@mancgas Hi there 👋 That definitely doesn’t sound right; we know how frustrating dropouts can be. Please pop us a DM with your details and we’ll run some checks to get this sorted for you 💬🔧

Oops didn’t know he was already on a yellow due to @gigaclear flaky Internet…

@SamMarshal65839 Hi there 👋 That definitely doesn’t sound right; we know how frustrating dropouts can be. Please pop us a DM with your details and we’ll run some checks to get this sorted for you 💬🔧

@gigaclear No internet, Near Hungerford West BERKS, all routers and reset and still not connection

@Murderofcrowzzz Hi there 👋 Thanks for flagging this; please DM us your details and we’ll review this for you and make sure it’s being progressed properly 💬🔍

@gigaclear our internet went live yesterday. Less than impressed by the cabling that has been placed across the middle of the lawn killing my grass and in my flower bed (not even buried)

@fiddler_mike We think it is a speaker so has no harmful components in it.

@gigaclear Cheers. Was worried it was something like a battery that I had to dispose of carefully.

@gigaclear hi, this doo hickey has been left on the pavement outside my house, possibly by Gigaclear engineers. Does it ring a bell? Trying to work out if I can just bin it…cheers

@andyman2805 @sarahhewsonTV Sorry to see the exposed cables. Can you please send a DM to confirm either your Customer Number or Full Postal Address so we can arrange for an engineer to reattend to make sure that these are not exposed?

Hi @gigaclear we’ve just had some of your finest engineers repairing one of your cables that had been laid 1” below ground. They said they had fixed and finished the job and it was all safe so they were going. Do you think that this is a top job ? Interested to know if you employ anyone that cares about their work ?

@gigaclear I have been trying to get hold of customer services but no response. You have rescheduled engineer visit 4 times with no explanation. The latest date is now 1 month from my call requesting a repair. Please could someone contact me urgently to resolve?

@272consulting Please send a DM to confirm either your Customer Number or Full Postal Address so we can look into this and advise?

Has anyone recently been told by @gigaclear that they have to make a massive financial contribution to their installation, or they cannot be connected? Possibly at the last minute and where you have no other broadband options in your area! There is an @Ofcom complaint in progress

@edwinmandella We apologise for the longer wait times today. A major outage has led to a significant increase in customer call volumes. Thank you for your patience while we work to assist everyone as quickly as possible.

@gigaclear Your website says everything operational but we are caller 51 being held. For an information company surely you can do better? We have an outage RG10