Melanie Raphael

@AddisonLeeHelp I am never using Addison Lee again- I have a work Account and of gold status and will never book AL again for my team after being charged £23 to cancel after AL could not find a driver in time even though you had hours warning!

@AddisonLeeHelp Never using Addison Lee again. I also have gold status on my Addison Lee account as I book numerous cars for my team! I am moving them to use someone else since I get charged £23 to cancel the booking since you can’t find a driver for me

@UberEats just ordered food from KFC, paid for priority, then the courier was close by, and then turned and went elsewhere and ended up further away, then turned up with the wrong order, why it customer service is so difficult to get to get in touch to sort out.

@Deliveroo Deleting my account! The Customer Service is terrible. Not helpful, in fact I would say dealing with my blocked account was too much for the customer service to deal with! Tired of these apps hiding behind online and not being able to talk to a real person

@YodelOnline I have earlier today phoned to find out where my package is as it was out for delivery and 7 stops to go, my package never got delivered. Today I found out that it was attempted - however I have a Ring doorbell and can see no attempt was made. How gullible are we??

@SimplyBeUK where is my delivery which I paid for next day and it has not arrived - as usual Evri says it is out for delivery but as usual it’s not here. Please advise when it will be delivered. Please stop using Evri for deliveries!

@JumeirahET We are very disappointed with the customer service we have received from the hotel. We have been requesting a hotel invoice from you and have received nothing from our numerous requests. Please help!

@ComCabLondon @MayorofLondon This is the reason why we need Uber. A 90 year old woman who needed to attend an urgent hospital appointment could not get there because ComCab could not allocate a driver despite booking the car at 11am for a 4pm appointment today.

@ComCabLondon What’s happening? A 90 year old woman is trying to get to her hospital appointment for 4pm and it has been booked since 11am and no driver has been allocated… she will miss her urgent care appointment - will have to call Uber instead

@marksandspencer The parcel never arrived today either according to M&S customer service assured me it would be here today. So I can’t stay in waiting for non packages to arrive so could someone issue a refund for non delivery of item by Evri?

@MelRap Thanks for letting me know Melanie. We use a variety of couriers for delivery and it's simply a case of who's available to deliver on the day. What I've done is noted your comments and fed them back to the Delivery Team so that we can improve upon this for the future.- Chris

@marksandspencer Why do you use Evri as a delivery company? They don’t deliver!!! Been waiting my delivery onlyto be told they attempted delivery which they did not! Look at the photo of their attempted delivery. My door is blue!

@marksandspencer I have already spoken to Customer Services, and got a refund on my next day delivery as it was not delivered and now I have to stay in another day of my weekend because Evri couldn’t be bothered to deliver

@MelRap Afternoon Melanie, I'm really sorry about this but I'll be more than happy to help. Using the link below, pop me a PM with your email address and order number and I'll take a look for you. Thanks- Chris twitter.com/messages/compo…

@Dorothy_Perkins I am waiting for my refund and I have sent a message earlier with no response. You received the returns on the 24th August, please advise urgently when I will receive the refund??

@Dorothy_Perkins Where is my refund? I sent back items which shows on my orders saying you received it on 24 August - please advise urgently?

@eon_next It is in regard to payment but before payment can be made, we need to provide meter readings and as emailed twice, you need to set up the account with the other meter. I have sent photos of the meters as requested by Eon and nothing still has not been done!!

@eon_next The only way to actually deal with you is on the phone, only to be told to send an email! We have been sending emails and we have had no response! It’s obvious you don’t want to be paid!

@TMIrelandHelp @johnwhenry9 I used my 4G data and it still thought I was a bot

@johnwhenry9 Hi. Please clear your cache/cookies and ensure you aren't using any VPN software on your device/WiFi. If this doesn't help, please try using a different browser/device or using mobile data instead of WiFi. Thanks!

Due to huge demand in the presale, a third Dublin show has been added for September 1, 2024. Presale tickets are on sale now.

@TfL @BaprayRobin This has been going on for more than a week, yet again having to wait for@at least five trains before I get to squeeze on!! Minor delays is not what is happening! Are there less services? Because that’s what it feels like

@BaprayRobin This is all noted and added to our report and will be looked into by the relevant team. Take care. ^GG

#o2priority Still can’t get on to Priority since 9.40am! The only reason I stay on O2 is for the Priority tickets. This springs to mind

@Ocado @ARH1902 I haven’t had mine either

@ARH1902 Hi Tony, we're sorry to hear you're yet to receive your Christmas slot email. Anytime Smart Pass holders receive priority access to Christmas slots and also a voucher to cover delivery costs. So we can look into this further for you, please could you send us over a DM? - Alice

@Ocado Hi, I received an email in early September saying that Christmas delivery slots would be released to smart pass members first and would also receive a free delivery voucher. Please can you advise if this has happened yet? As I noticed that you can now book Xmas slots?