Meru Cares

@S_erendipits Dear Customer, Request you to share the booking details at feedback@meru.in we will check and get back to you.

Hi @MeruCabs what's going on? I had (pre)booked a cab for 3:30 pm today and have *s-t-i-l-l* not been assigned anyone.

@romichourasia Dear Mr.Chourasia, Request you to share your NEFT Details or Paytm mobile number where you want the refund to be processed at feedback@meru.in

@MeruCares When will I get my money refunded for extra charge put by chauffer.

@MeruCabs Wrong billing done by driver. I had booked a cab to Bangalore Airport. I had to leave cab in middle as it was broken. Kms in bill shows 40.8, where as I had not even covered 10 kms. Bill. Amount is Rs. 644/-. Please take an action.

@jasleinsays Dear Ms. Mahil, Apologize for the inconvenience, we have refunded the amount to your credit card it would be reflected in 7 to 8 days.

@MeruCabs I have a refund issue I’d like to process, request you to reach out at the earliest! Your application is dismal and needs updating, desperately.

@SaurabhRathi7 Dear Mr. Rathi, Apologize for the inconvenience faced we have forwarded your complaint to the concern team soon we will check and get back to you.

@MeruCabs got billed 725 when the estimated fare shown was 525 - can you explain ??

@hiteshahuja88 Dear Mr. Ahuja, Request you to brief us regarding the inconvenience at feedback@meru.in we will check and get back to you.

@shrikantpangark Dear Customer, Request you to share the trip details at feedback@meru.in we will check and get back to you.

@MeruCabs I was charged more than the exact onder fare. This is not acceptable. Please refund the excess charge without unnecessarily arguing about it.

@Saikira88334138 Dear Mr. Saikiran, Request you to share the trip details at feedback@meru.in we will check and get back to you.

@MeruCabs Today I hv an issue that can put my life at risk. Despite adding Credit card & making it default, it goes into cash mode everytime I start a new ride from airport. When called customer care, he asked me to draw money from ATM and pay. You expect me to visit ATM at 12am.

@romichourasia Dear Mr. Chourasia, we would like to apologize for the inconvenience faced by you, shared the complaint to the concern team to check and take action. Assure you better service next time.

@simanchalp_76 Dear Customer, Request you to share your trip details at feedback@meru.in we will check and get back to you.

@MeruCabs Your cab drivers are charging toll fee extra over and above exactometer fare in Bengaluru. Is it a new rule ? And if it is, shouldn't customers be informed beforehand to keep cash ready and also avoid altercation with drivers regarding exact payment? Not expected.

@PremaMukherjee Dear Ms. Mukherjee, we have forwarded your complaint to the concern team soon we will send the trip receipt to you.

@MeruCabs @RGIAHyd the meru counter at hyd airport charged me Rs 800 last night for a trip of 9 kms to shamshabad claiming it was minimum fare. I got no receipt on booking or payment, was told it will come on my phone - nothing came. Is this correct fare & way to operate ??

@kkanhaiyaBLR Dear Mr.Kanhaiya, Apologize for the inconvenience faced. Request you to share your booking details at feedback@meru.in we will check and get back to you.

@MeruCabs : 15 min before my pickup I was informed that no cabs are coming for my family. I had booked cab for Bangalore airport drop. I had booked cab yesterday itself. I am being asked to make alternative arrangements when my family is waiting for the taxi.

@ErHarpreetSing7 Dear Mr.Singh, Apologize for the inconvenience faced. Request you to share your booking details at feedback@meru.in we will check and get back to you.

@sham_sidd Dear Ms.Shameem, We are glad to know that your experience with us has been so good. We have been striving to improve our service levels and any such feedback goes a long way in encouraging us to excel further. Look forward to delight you once again in near future.

@MeruCabs thank you so much for that instant reply and help. Your call centre team track my lost bag and help me track the driver, the driver was also very helpful. Keep up the good work

@VikrantPanchmu2 Dear Mr. Panchmukhe, Apologize for the wrong date invoice been sent we have forwarded your complaint to the concern team soon we will check and send the correct dated trip receipt.

@MeruCabs Booking ref # 7561. You have sent me wrong invoice. I took this ride on 2nd Jan and completed same day. Invoice shows I completed it on 7th Jan. Also kms not mentioned on the trip summary. Please send corrected invoice

@DushyantAgraw11 Dear Mr.Agarwal, Apologize for the inconvenience caused to you. we have forwarded your complaint to the concern team we will check and get back to you.

@mahtolia Dear @mahtolia , Request you to DM us your trip details we will quickly send the bill to you.

@MeruCabs I have been struggling with getting the invoice for a trip I took with you. Its been over 15 days and even after a call today to your customer care and repeated follow up, I am yet to receive the invoice. Can you please take a look? Its frustrating.

@suryachandra88 Dear Mr.Chandra, We apologize for the inconvenience cause to you. We have forwarded your complaint to the concern team soon we will check and get back to you.

@makemytrip @MeruCabs There is something seriously wrong happening with your pre booking of cabs at BLR airport. People stranded waiting for the prepaid cabs at the counter, but not enough cabs coming in to pick them up. It's been 50mins now. Since we paid before, forced to wait

@abhi_388 Dear Customer, Request you to share your trip details at feedback@meru.in we will quickly send the bill to you.

@MeruCabs @MeruCares I have not received the bill for my travel from BLR airport to City. Date of travel: 04/02/2020. Time of travel: Around 8:00 PM Pls arrange for the travel bill

@TellDM Dear Mr.Manzoor, Apologize for the same, request you DM your registered mobile number will update your name correctly.

@sneheshphilip Same. — Dinesh — Dhanush — Dhanesh — Dennis My fav. from 2009 (Hyd) the Meru Cabs database had me as “Daneeeech”. These misplaced cheap thrills by people over misspellings et al are juvenile. But when done with a nefarious intent — dangerous I say ignore. Mega ignore. ;)

Since some1 has made an issue of wrong spelling of a name to showcase religious apartheid, I wonder what I should do when even close ones get my name wrong. An ex-boss still calls me senesh, a good pal calls me sanesh, some say snehaish. Philip mostly is Phillip or Philips.

@CRajiva Dear Customer, Request you to brief us regarding the inconvenience faced at feedback@meru.in we will check and get back to you.

@MeruCabs Can't believe such deterioration of cab services of Meru. It was such an harassment to find Meru cab at T3 terminal of Delhi today that I will have to rethink next time before hiring. Maybe, Meru doesn't need customer anymore.