RGIA Hyderabad

Dear Sir/Ma'am, we regret the inconvenience caused. The matter was immediately attended to by the concerned team, and the cleaning activity has been completed. Please find the updated image attached for your reference. Your feedback is valuable to us as we continue our efforts to enhance the passenger experience at RGIA.

@PratapReddl77 Dear Pratap, thank you for your appreciation towards our @CISFHQrs efforts. We will convey the same to them! Keep pouring the love in!

CISF team at Hyd airport is very helpful and courteous. @CISFAirport @CISFHQrs @RGIAHyd

@eshwar60raghav Dear Raghavendar, thank you for your appreciation towards our @CISFHQrs efforts. We will convey the same to them! Keep pouring the love in!

During traveling from Hyd airport, i observed that CISF team is doing really well at the airport for our safety. They are very helpful. Security process is very fast @CISFHQrs @CISFAirport @RGIAHyd

@vishnu17hoc Dear Sir, we are concerned to know about this. We are getting this checked with our team and we will circle back to you with an update. Thank you for your patience in the interim.

@trippyankit Hello Ankit, we’ve noted your concern and are coordinating with our team. We will revert to you shortly with the necessary information. Thank you for your patience.

Pushpak buses from Hyderabad Airport are a great service. But ₹350 per person to the city discourages people from using public transport over cabs. At these prices, it feels like Telangana Government is indirectly promoting Ola/Uber instead. @TGSRTCHQ @RGIAHyd @revanth_anumula

Dear Saurabh, we checked the concern with the concerned team and found that the temperature readings at the specified locations were within the prescribed range during the mentioned time. However, your feedback has been shared with the concerned team for further review and continuous monitoring. Thank you.

@RGIAHyd I am at the airport lounge currently on 1st floor. I was at immigration at 12:15 AM and it was unbearable there too!

@RGIAHyd the air conditioning system is not working in the airport and the situation is unbearable for the passengers. Please take immediate action.

@Raghup Hi Raghu, we sincerely regret the inconvenience caused. Kindly share your contact details via DM so that our team can look into it promptly. twitter.com/messages/compo…

Such a bad experience at enclam lounge @RGIAHyd unclean restrooms stale food no staff very disappointed.

@VKyshanpalle Dear Venkatesh, we are concerned to know about this. We are getting this checked with our team and we will circle back to you with an update in a while. Thank you for your patience in the interim.

Worst service experience with @Olacabs at @RGIAHyd Ola parking bay. My PIN was 7660. I booked an Ola cab at around 11:00 PM, but had to wait for more than 50 minutes to get a cab. This is not the first time — it’s becoming a regular issue at the airport, and I am a frequent traveler. The driver mentioned below was extremely rude and refused to take passengers. He also said we were “not supposed to take vehicle numbers” and behaved aggressively when I tried to report the issue to the Ola staff. Even after informing the Ola representatives present there, no one took responsibility or handled the situation properly. The driver came towards me aggressively, saying: “I am not your worker,” and “You don’t have the right to capture my vehicle photo.” This behavior is completely unacceptable. Additionally, Ola staff are not maintaining any proper serial-wise queue system at the bay. Drivers are freely choosing passengers based on destination, fare amount, or extra money offered. Many drivers are refusing rides unless it benefits them personally. There seems to be no proper monitoring from Ola’s side. I traveled from Raipur to Hyderabad, and shockingly, the waiting time for an Ola cab at the airport was almost equal to my flight travel time — just to travel 30 km within the city. I strongly request Ola to take strict action against this driver, including a formal apology and suspension/cancellation of his Ola license if necessary. I would also like to bring this to the notice of @RGIAHyd and @CISFHQrs: Many drivers at the Ola bay are misbehaving with passengers, including female travelers. They were rude also, I personally observed women waiting for long periods while drivers repeatedly pressured them to take rides in their cabs. This creates a highly unsafe and uncomfortable environment. Passengers should never be forced repeatedly after declining a ride. Proper monitoring, discipline, and strict action against such drivers are urgently needed to ensure passenger safety and basic service standards. @HMOIndia @AmitShah @Olacabs @ola_supports @bhash @TelanganaDGP @CVAnandIPS @CPCyberabad

@m_madhu1973 Dear Madhusudhan, we are concerned to know about this. We are getting this checked with our team and we will circle back to you with an update in a while. Thank you for your patience in the interim.

@RGIAHyd useless traffic management at private taxi operators..Uber, Ola etc. long Q's just taking for granted...this is not the 1st time...deaf ear to the posts..no action.just interested in money collection.no interest towards passengers value time..boasts No1 A'port

@SATHISHWER Dear Sir/Ma'am, we regret the inconvenience caused. We would like to inform you that the feedback regarding the condition of the Pushpak bus has been shared with the concerned TGSRTC Pushpak team for necessary review and corrective action. Thank you for your understanding.

@TGRTCHQ @SajjanarVC @RGIAHyd @JtCPSBHyd Please get this rectified for Pushpak Bus No. 6785. The condition of the bus is very poor, and several seats have been improperly repaired. Exposed screws are creating a serious safety hazard for passengers.

@gyanachari Dear Sir/Ma'am, thank you for sharing your experience at @RGIAHyd. We’re delighted that you enjoyed the airport ambience and artwork. Looking forward to welcoming you again soon. ✨

Hyderabad airport 👌🏻😍😍

Dear Sir/Ma’am, we understand your concern and regret the inconvenience caused. We would like to inform you that the matter was promptly reviewed, and necessary steps have been taken to improve the situation and enhance passenger convenience. We appreciate your feedback and look forward to serving you better next time.

@RGIAHyd Scanner row number 7 - The scanning trays are not passing over to the customer’s side. The person on duty Akash Choudhury was requested to do the needful but no action… This is happening now.

Dear Sir/Ma’am, we understand your concern. Please note that separate trays for footwear are already available at the Security Check Area for passenger convenience and hygiene. Your feedback has been noted, and color-coded shoe trays are also being introduced to further improve identification and passenger experience. We appreciate your valuable feedback.

@RGIAHyd WHy SELECT machines? WHat about the other passengers? Why should you force me to place my phone and purse in a tray that was scanning shoes a few seconds ago? Does it sound hygienic to you? Or is there a paucity of funds?

@RGIAHyd Have you EVER EVER EVER cleaned the baggage scanning trays ? I want to puke when placing my handbag, phone and laptop in a tray that was used for shoes moments ago. Seriously terrible practice after all the money you make. Uggh 🤮

Dear Sir/Ma'am, thank you for your kind words of appreciation. We truly appreciate your positive feedback about the housekeeping and cleanliness standard. Your recognition will certainly motivate our HK & FM teams to keep raising the bar. We look forward to welcoming you again. :)

@RGIAHyd Huge improvement in housekeeping and overall cleanliness at Rajiv Gandhi International Airport compared to my previous visits. Much cleaner, well-maintained, and professionally managed now. Great work by the HK & FM team 👏 From an Engineer’s perspective.

@cool_dude81 Hi Rinku, thank you for sharing your experience! We're delighted to hear that Mr. Sameer and the Uber airport team were able to assist you in recovering your bag. We truly appreciate your kind words and will share your feedback with the team!

Today I lost my bag in the uber cab while I took a ride from the airport to shamshabadAfter realising my mistake I contacted the Uber airport team for help.The team helped me to track the driver and recover the bag safely. Special thanks Sameer @RGIAHyd @Uber_Support @Uber_India

@Santanubbsr2 Dear Santanu, we regret your experience regarding the lounge services. Kindly DM us your travel details and contact information to help us review the matter with the concerned team. twitter.com/messages/compo…

Hyderabad Airport. Availed lounge services by using Priority pass. But, got rotten food. Only sweet was ok ok

Dear Sir, we understand your concern regarding tray segregation at the security screening area. Kindly note that separate shoe trays are already available at select ATRS machines, and efforts are continuously being made to further enhance passenger convenience and the overall screening experience.

@RGIAHyd You are a team of educated, potentially wise people running the system. But the focus seems on money/revenue and not services to the customer. Why can’t something basic like shoe trays be colour coded? Why can’t there be separate trays for phones and purses?

@Santanubbsr2 Dear Santanu, we are concerned to know about this. We are getting this checked with our team and we will circle back to you with an update in a while. Thank you for your patience in the interim.

@rohit6jan Dear Sir, we regret the inconvenience experienced during your transit at the airport. To help us review the matter with the concerned team, kindly share your PNR, date of travel, flight details, and passenger name via DM. twitter.com/messages/compo…

@MoCA_GoI Pathetic scenario at Hyderabad airport …look like bus stand ..No digi Yatra is working in domestic transfer ..passenger having 1 hr layover missing flights …No Enough tray at checking counter . No accountability of airport staff .