RGIA Hyderabad

@brahma_as_i Dear Sir/Ma'am, thank you for sharing the details. We will review this with the team and provide you with an update accordingly. We sincerely appreciate your patience and cooperation in this matter.

@RGIAHyd The exact time would be 4:30AM. When i trying to recharge FASTag you employee just simply watching after recharge is done then he is saying we won’t accept. And he is advising me use in ORR it will get complete. So unwanted i need to drive car on ORR.worst management.

₹2250 parking bill at Hyderabad Airport (₹750/day). I recharged FASTag to pay, then staff said FASTag above ₹1500 not accepted. Now ₹2500 stuck due to my annual pass. No clear notice on new charges & rude handling. How is this fair to travelers? @RGIAHyd #HyderabadAirport

Dear Kuldeep, we regret the unpleasant experience and understand your concern, especially regarding the behaviour you described. Please note that the mentioned route is serviced by a free airport shuttle, and there is no authorised cab service operating between these points. This appears to involve an unauthorised vehicle. We request passengers to kindly use official transport facilities and report any such instances to the nearest security personnel for immediate assistance. Your feedback has been noted, and we will continue to monitor such concerns to ensure a safe and seamless experience.

Very unpleasant experience today at Hyderabad Airport. Taxi TS08UK3018 agreed to ₹100 for a 4–5 min ride from the airport bus drop point to the terminal, but after reaching demanded ₹200 and shouted/intimidated me. Please look into this. @RGIAHyd @hydcitypolice @cmoTelangana

@Anany141 Dear Anany, thank you for sharing your valuable feedback and for appreciating the efforts of the CISF Hyderabad team. We truly value your kind words and will convey your appreciation to the concerned team. Thank you for your support.

I am providing feedback to @CISFHQrs, @CISFAirport, and @RGIAHyd regarding a matter of significance. 📝✈️🇮🇳 Team CISF Hyderabad 's attention to this detail is highly valued.

@IslamAkram33496 Hi Akram, thank you for your appreciation towards our @CISFHQrs efforts. We will convey the same to them! Keep pouring the love in!

@CISFHQrs @CISFAirport @RGIAHyd I want to convey my sincere thanks to the team cisf Hyderabad as they are doing their job efficiently and dedicatedly with smile on their faces. Jai hind

@AnushkTiwari10 Hi Anushk, thank you for your appreciation towards our @CISFHQrs efforts. We will convey the same to them! Keep pouring the love in!

@CISFHQrs @CISFAirport @RGIAHyd i would like to thank cisf team Hydrabad for their remarkable availability to help the passengers. All the staff there was really kind & helpful.

@shohaib9 Dear Sir, we would like to inform you that your refund has been successfully processed. Thank you for your patience and cooperation.

@IndiGo6E @DGCAIndia @MoCA_GoI @IndiGo6E @RGIAHyd @OmanAirports i definitely owe a reply to my tweets. Indigo is going deaf ears despite several reminders to them.

@IndiGo6E i have travelled in indigo Mct to hyd sector, i checked in 3 bags but in arrival i got only 2 bags, i made complaint also still not resolved. I got very promising phone calls but issue not yet resolved.

@pk4ind Dear Sir/Ma'am, we understand your concern and regret the inconvenience caused. We would like to inform you that the refund has been processed successfully. Thank you for your patience and understanding.

Hello @RGIAHyd I sent you my personal details but did not get any reply. I tried to connect Vendiman again but there is no point of contact. They are always sending automated replies. Can you please take action on this vendor and ask to stop business at the airport if they cannot provide service.

I purchased two products from Vendiman vending machine at @AAI_Official Rajiv Gandhi International Airport, Hyderabad @RGIAHyd on 13th February. One product worth ₹100 got stuck in the machine and was not dispensed. Despite the payment being deducted, I did not receive the item. On the same day, I raised a complaint through Vendiman support. However, their chatbot keeps showing “refund is requested” and provides no further update. It has now been more than 15 days, and I have not received any refund. There is no option to connect with a human support representative. Emails receive only automated responses with no real resolution. This kind of service is extremely disappointing, especially at an international airport where customers expect reliability and accountability. If AI and chatbots are being used for customer support, they should solve problems — not hide them behind automated replies. Technology should improve service, not protect poor customer experience.

Wherever your journey takes you this Eid, RGIA wishes you joy, warmth, and safe travels. Eid Mubarak. 🌙 #EidMubarak #RGIA #FlyHyderabad #EidTravel #TravelHome #FestiveTravel

Dear Sir, we completely understand and respect your perspective. Your feedback has been noted and will be shared with the concerned team for review. For any future visits, we kindly request you to raise a query under Special Assistance by writing to rgia.customersupport@gmrgroup.in and sharing your details with us in advance, so that we can assist you better. Thank you for your understanding.

@RGIAHyd You never circled back on this. So this is just a pr exercise on social media

@RGIAHyd What is ur rule for picking up passengers on 1st lane for arrivals? My car cld not enter today at 5.45pm even though I had a aged wheelchair patient. She had to be crossed to the extreme outside lane due to pushpak buses etc. Why don't u allow picking cars in such cases

Dear Sir/Ma’am, We regret the inconvenience caused due to the prevailing weather conditions. Passengers may request their drivers waiting at H Parking to pick them up directly in front of the C Zone entrance. Kindly note that drivers are not permitted to park in this area prior to the passenger’s arrival. However, during adverse weather conditions, drivers may wait closer to the C Zone entrance for a brief period (up to 5 minutes) strictly to facilitate a safe and comfortable pickup. We appreciate your understanding and cooperation.

@RGIAHyd It's raining heavily out here in Shamshabad. How does GMR expect its passenger to reach Parking Area "H" where the taxis are parked? You guys should have some sense and are absolutely zero in customer service. In addition to this, they have to cross a road to reach there

@porusbillimoria Dear Sir/Ma'am, we are concerned to know about this. We are getting this checked with our team and we will circle back to you with an update in a while. Thank you for your patience in the interim.

@pBharatam Dear Sir, thank you for writing to us. We are discussing this with the concerned department and will get back to you with an update soon.

@RGIAHyd When is the 2nd runway starting dear RGIA? This is a must for Hyderabad.

Celebrated across categories. Recognised across the world. ✨ At Rajiv Gandhi International Airport, we are proud to be honoured at the Skytrax World Airport Awards with: 🏆 Best Airport Staff in India & South Asia 2026 🏆 2nd Best Regional Airport in India & South Asia 2026 🏆 3rd Best Airport in India & South Asia 2026 🏆 8th Best Airport (20–30 MPPA) 2026 These recognitions reflect the passion of our people, the strength of our systems, and the trust of every passenger who journeys with us. Because for us, excellence isn’t an achievement - it’s a standard we live by. #RGIA #BestAirportStaff #SkytraxAwards #PassengerExperience #ExperienceEpicEveryday @skytrax_uk @tourismgoi @RamMNK @AAI_Official @TelanganaCMO @MoCA_GoI

Dear Sir/Ma'am, we understand your concern. As checked with the airline, it has been informed that the incident was not reported at the time it occurred. However, we have shared this as feedback with their team for review. For any further assistance, we kindly request you to connect directly with the airline.

Senior citizen wheelchair passenger forced to walk inside Hyderabad Airport after wheelchair assistance was stopped midway during arrival. Flight: IndiGo 6E318 PNR: T42RNI Date: 02 Jan 2026 @IndiGo6E @DGCAIndia @MoCA_GoI @airsewaGov @RGIAHyd

@HarishReddyforu Dear Harish, thanks for wishes. We wish you the same ❤️

@RGIAHyd Happy "Ugadi" to all your staff and their families @RGIAHyd

Celebrating the spirit of togetherness this festive season! 🌙 Whether you’re welcoming Ugadi or observing Ramadan, we’ve brought the festive magic to life with beautiful installations that capture the essence of these vibrant celebrations. 🎉 Come experience the beauty, click those perfect pictures, and don’t forget to tag us @rgiahyd on Instagram! 📸✨ Let the festivities shine and share your moments with us by using #RGIAFestiveVibes and #CelebrateWithRGIA. We can’t wait to see your beautiful captures! #Ugadi #Ramadan #FestiveDecor

@qazinoorud62486 Dear Sir, thank you for your appreciation towards our @CISFHQrs efforts. We will convey the same to them! Keep pouring the love in!

@CISFHQrs @CISFAirport @RGIAHyd It was smooth checking into Hyderabad airport as always, CISF officers here are very kind & sometime alert for all of us safety, always feel safe & secure at Hyderabad at Hyderabad airport, salute to all CISF working here

Ugadi isn't just a new year - it's a celebration of fresh beginnings, where nature blooms and families unite to embrace the joy of life. From the sweet taste of Ugadi Pachadi to the festive spirit filling every home, this day holds the essence of togetherness. Just as the winds of Chaitra bring in a new season, may your dreams soar high like the new beginnings at RGIA. Wishing you a Happy Paraabahava Naama Samvatsara Ugadi! #Ugadi #TeluguNewYear #FreshBeginnings #RGIA

@ussonline Dear Sir, we understand your concern. Please note that the first 8 minutes are free of ramp charges; charges apply thereafter to help manage traffic efficiently. We have noted your feedback and will share it with the concerned team. Thank you for your understanding.

This can easily push them beyond the time limit of 10 minutes and result in a ₹500 penalty, which feels unfair in such situations. Today it happened with my father @ukm1947hyd who’s close to 80 years old and it could happen to anyone.

@RGIAHyd @gmrao101 The 8-minute rule at the airport to avoid fine is understandable for traffic control. However, passengers with genuine needs especially women, senior citizens, and families often have no option but to walk long distances inside the terminal to access restrooms

@gkelayaraja Thank you so much, Elayaraja, for taking the time to share this. It’s our constant endeavor to make your travel smooth, and your appreciation keeps us going! 🌟

Appreciate the CISF@Hyd Airport. I forgot my cabin baggage at sect and walked toward the gate. Within 10mints,they traced me using CCTV and helped me recover it.Thnx to CISF Insptr PraneshBharathi and the SOCC team. proud of CISF service @CISFHQrs @RGIAHyd @CISFAirport @HMOIndia

@shivnath27 Thank you so much, Shiv, for taking the time to share this. It’s our constant endeavor to make your travel smooth, and your appreciation keeps us going! 🌟

@CISFHQrs @CISFAirport @RGIAHyd thanks to CISF टीम Hyderabad for their kind support.