Micah Solomon

Has anyone else tried to cancel Phrasly.AI ? I received the most astounding response when I did, and they are refusing to refund my $172 even though they sent no alert that this charge was coming and even though I asked them for refund literally *minutes* later

My new article in @HarvardBiz, a collaboration with hospitality legend @horstschulze In an Automated World, Human Hospitality Is a Competitive Advantage hbr.org/2026/02/in-an-…

Sometimes your biggest critics become your most loyal advocates - if you know how to handle the moment right. Partnering with @Nextiva on this video, I share the 4-step customer experience (#CX) process I use to turn them into raving fans. hubs.li/Q03nbP8f0

@VenmoSupport Fourth request. Sending you this *as you requested* with my contact info. My name is Micah Solomon. my email is micah@micahsolomon.com .. ISSUE: Money sent to a stranger due to missing hyphen,

@Shutterfly done. Thanks!

@micahsolomon Hi There! We are sorry to know you have been waiting to get your issue resolved. Please send us a DM with your email address and the issue with your order so we can assist.

@Shutterfly Waiting 40 plus hours, no help! Is this normal shutterfly service? order # is: 001031451685-8000886

@Shutterfly Your auto reply says you can't take DMs anymore, But I will try.

Limited Time Offer: Save 50% on the "Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever" audiobook. Offer ends 11/16 @micahsolomon audiobooks.com/promotions/pro…

Purchase the "The Heart of Hospitality" audiobook by 11/25 and save 50%! @micahsolomon audiobooks.com/promotions/pro…

@VenmoSupport Sent money (yikes) to the wrong person. I sent all the info on your "contact us" form and it sent me a long list of things ending with "contact support" which I already had. Circular.

@Shutterfly - you are usually good (except for your shipping charges) but this time I can't reach anyone to review my 40% (I think) overcharge.

@TVietor08 and team, I've tried multiple channels to report a big accessibility gap on your procedures to replace my password. Because nobody has answered at hey@ or via Twitter or even LI, I'm completely stuck for replacing my password as a PAYING Friend of the Pod.

5 secrets for massive business success from this serial entrepreneur who started out cleaning carpets @bizzwriter inc.com/peter-economy/… via @Inc

5 secrets for massive business success from this @nextiva CEO and serial entrepreneur who started out cleaning carpets @bizzwriter inc.com/peter-economy/… via @Inc and @bizzwriter and @YanivMasjedi

I just tried to do the "accessible" (text-based) challenge as a subscriber to @PodSaveAmerica at @CrookedMedia and here is what I saw. Any takers?

@crooked_union Now that you've rocked this--congrats, can you do something about this "accessible" challenge for when a subscriber (me) has forgotten their password?

On Wednesday, our unit ratified our first contract with unanimous support and 100% participation. We’re thrilled about what we won together! Let’s get into it.

I am a big fan of Conrad Los Angeles (@conradhotel_los) and the way it delivers luxury in a enjoyable, modern, frictionless style. Kudos and thanks to Jeffery Modaff, Makayla Tamborra, Priyaank Gupta, Robbin Quevedo, and the rest of its extraordinary hospitality #professionals.

NEW: 6 Powerful Ways to Use #AI to Deliver Remarkable Customer Service: @Inc featuring @bradbirnbaum and @kustomer. From Peter Economy, @bizzwriter inc.com/peter-economy/…

How you serve your customers under stress speaks to the very quality of your organization. Micah Solomon, the CX transformation guru, has a service culture matrix that can help you to get started, courtesy of @Sprinklr👉 ms.spr.ly/6041Y6WZh

Congratulations to @TheIveysHotel for being simultaneously named "The Best Hotel in Charlotte" by U.S.News and receiving the coveted 4-star award from #Forbes Travel Guide! Pictured:  the Ivey's' stunning and intimate Library Lounge.