Monzo Business

Earlier this month we launched new ways to make getting paid simpler than ever 🙌 Just send your customers a payment link or invoice directly from the app, and get back to doing the things you love ♥️ monzo.com/blog/2021/10/1…

@PurpleCityCo You're welcome. Monzo does not charge any fees for CHAPS payments. If you incur a fee, it is likely due to an intermediary bank. There are no charges for BACS payments. Just let us know if you do need any further information on this 🙏

@MonzoBusiness Thanks but that also (if I'm reading it correctly) doesn't clearly state costs for sending payments via BACS / CHAPS etc?

@MonzoBusiness Hi. Thinking about signing up for a Pro business account (UK) and associated charges with debits, payments, BACS, CHAPS etc aren't clearly listed anywhere on the information page. Also called and there was no option to talk to a human about it either

@shaun_gavi32797 Hey Shaun 👋 Thanks for reaching out, we're sorry you're having any trouble! Please can you let us know if you're trying to set up a BACs (direct debit) or send a payment to another account? 🙏

@MonzoBusiness Hi, I’m trying to make a BACs payment with my Monzo Pro Business account using the App on my iPhone. There only seems to be an option for standard bank transfer. Please can you advise me on what I need to do? Cheers.

@ChopperCamBikes ❤️

@Footysuits Hey there, we’re so sorry about the trouble you’re having 😞 We are limited on X with how many characters we can use to respond here. Are you able to send us a DM to help you further? Thanks! twitter.com/messages/compo…

@FutureVisionsMD Hey there 👋 We understand how frustrating it is not to have access to your account. We can't look into this directly over X for security reasons. You can send an email to help@monzo.com, and our team will get back to you as soon as they can. Thanks for bearing with us.

@Lloydmporter Hi Lloyd 👋 We’re increasing the price to better reflect the value of Pro today. Since we launched back in 2020, we’ve added big improvements to invoicing, introduced team member access & international payments. Next year we’ll launch even more changes too!

@MonzoBusiness I’ve been informed you’re putting your business pro prices up, from £5 to £9. What warrants the doubling of price? Improvement? Most business have tertiary software that does almost everything business pro does, it’s useful, but not £108 a year useful.

@AdamBurke4 Hey Adam 👋 Waiting to hear back about your account usually takes 48 hours, but it can sometimes take longer. We can't speed up your application on X for security. If you're still waiting after 48 hours, please send us an email to help@monzo.com.

@MonzoBusiness I completed the application process for a business account yesterday (via my existing personal account app) and I continually have the message ‘we’re processing your application’ - do you know how long this usually takes?

@yavuzyukselll Hey there 👋 Good question! We are limited on X with how many characters we can use to respond here. Are you able to send us a DM to help you further? Thanks. twitter.com/messages/compo…

We've got some exciting plans in the works, and we'd love Monzo Business owners to be part of it. If you're up for being interviewed as part of a future campaign, get in touch! 💌 business-stories@monzo.com

@MrCoryB Hi Cory 👋 We really appreciate your interest in banking with us! However we're afraid we don't support this business type at the moment. If things change, we'll make sure that everyone is aware. We wish you all the best!

@MonzoBusiness Hey, do you allow the option to register for a business account as a Limited Liability Partnership. I can only see the options to do so as a sole trader or limited company. An LLP still requires companies house registration but that doesn't seem to be an option with @monzo ☹️

@GreentopLeanne Hi Leanne 👋 We understand how frustrating it is not to have access to your account. Unfortunately, we can't look into this directly over X for security reasons. Rest assured, our team are working on this and will update you as soon as they can. twitter.com/messages/compo…

@MonzoBusiness what a poor service please avoid and use a proper bank! I have been on chat with a bot for the last hour getting nowhere. Restricting access to business accounts every time a transfer is made so staff and services cannot be paid is not what I signed up for.

@mqnightorg Hi Tolani 👋 We hope you don't mind us reaching out. Would you mind deleting this, as it contains your account number? We want to help keep your info as safe as possible, so we wouldn't recommend sharing this publicly. Thanks!

@Lism0re Hi Lisa 👋 We're so sorry for the trouble. Can you please send us a DM so that we can guide you on what the next steps are? Thanks.

@thegregster87 Hey Greg 👋 Thanks for your interest in our business accounts. Yes, Monzo Business Banking offers pots. You can find more information about this on our website here: monzo.com/business-banki…

@MonzoBusiness do you guys allow business accounts to have a separate account to save? Starling don’t, looking for a new bank who will.

@josh_p Hey Josh 👋 We understand this is disappointing, and really appreciate your interest in opening a business account with us. Could you please send us a DM and we can discuss this further without the character limit? twitter.com/messages/compo…

I still can’t get my head round why @MonzoBusiness doesn’t allow electrical companies to sign up, seems like a huge opportunity missed

@Shiny_Bull Hi Mike, we're sorry to hear you're still waiting. As we mentioned, we're not able to see your account over X. This means we can't to escalate anything from here, even if we'd really like to. We'd recommend that you keep chatting to our team in the app. Thank you.

@MonzoBusiness Appreciate security concerns, but I’m still being bounced around on chat and have spoken with 10 agents without resolution. This delay is causing significant business loss, need immediate escalation & resolution today. Other users have seen similar. #CustomerService #MonzoHelp

Hi @MonzoBusiness I’m being bounced around by support without a resolution. I need to make a payment for business travel ASAP, but it’s been delayed for days. I’m traveling on Tuesday and can’t wait any longer. Please help escalate? 🙏🏼#CustomerService #Urgent #BusinessBanking

@Shiny_Bull We can't see any account details over X for security reasons, so this isn't something we're able to speed up from here. Please rest assured that our team will be working just as quickly as they can. We understand this can be frustrating, but we really appreciate your patience.

@MonzoBusiness Already done. Please can someone contact me directly to discuss this further. I’m travelling on Tuesday and costs are going up daily.

@HenryTomlinson Thanks for letting us know. Please rest assured the team will be in touch with your friend just as soon as there's an update. Thank you for understanding.

@MonzoBusiness We already have raised a complaint. In the meantime he cannot run his business.

@MonzoBusiness how long is it acceptable for you to freeze my friends account ? No access to his workshop. Can’t pay wages. Can’t give his wife housekeeping. ‘You Quote ‘Can’t give timeframe for how long it will take to unfreeze’ Disgusting. Unethical behaviour.