Jay MacInnes

@Jollyestweets hi, my husband & I both have the app on shared power club account, so we can earn & redeem points for our dogs. He's changed his phone & gets a cannot log in due to security reasons message but mine still works. Can you help please?

@OctopusEnergy hi, I raised a query/complaint about our EV charger fitting on 27th March. Despite repeated requests for updates I have heard nothing from the person I spoke to & who emailed me since that date. Not happy.

@OctopusEnergy Thankyou. Was getting worried!

@Mrs_Mac99 Hi Jay, I've chatted with our engineers and they'll be giving you a call shortly to update you on their expected time of arrival today 🐙

@OctopusEnergy Hi, we're waiting in for our smart meter to be fitted today. Do the engineers work past 5? Not heard anything yet & email says 1 hour per fuel, so I would have expected them before 3pm?

@OctopusEnergy beginning to think nobody is coming today. Been waiting 7 hours so far. Had a missed appointment last month for your installation of an EV charger. Do your engineers ever turn up when they should?

@OctopusEnergy hi, sent you a DM about our EV installation yesterday. Also got an email from northern powergrid about it addressed to your engineer & don't know what to do.

@OctopusEnergy hi, we moved house last week & something seems to have gone a bit wonky on our account. Showing as £1400 in credit which can't be right!

@SkyUK hi, we moved last week. Openreach here now connecting new router. What do we do with the obsolete old one please?

@Northpowergrid hi we were supposed to have a smart meter fitted a few days ago but couldn't as the fuse was welded (B01) When will we know when you're coming out to change it please? Needs doing before we can have the smart meter & EV charger fitted. Thanks.

@OctopusEnergy hi, got an email 5 days ago with EV charger fitting date. Replied to say we were away. Got another email saying I'd spoken to someone on the phone about it. I haven't. How do I get a new date please?

@firstdirecthelp Perfect. Thanks very much ☺️

@Mrs_Mac99 Hi Jay, the details won't be automatically set up on your payments list but are really easy to add! If you choose Move Money then new Person or Small Business. You'll then need to input your mortgage account details and your own name as the recipient and it should match. - Chris

@firstdirecthelp hi, recently took out a mortgage with you. I know we can make unlimited overpayments, but how do we do it? Don't want a fixed amount, just ad hoc when recieving overtime etc.

@OctopusEnergy hi, we moved yesterday. I've just booked a smart meter installation for 17th but we're not getting internet till 21st. Should I have waited?

@sykescottages I've sent, thankyou

@Mrs_Mac99 Hi, please send your booking details over via DM and we can assist you. Thank you!

@sykescottages Trying to contact yourselves or Airbnb. Booking made an hour ago in error. Listing says 2 small dogs. we have 3 large dogs. Please help. Booked through Airbnb with yourselves as host. I was not expecting booking to go through without entering payment details.

@laithwaites still waiting for replies to messages I've sent about my order.

@laithwaites hi, sent you a message about an order I placed today.

@BritishGasHelp hi, we need details of the FIT tariff we're on for a house move. Can you give me the contact details for your FIT team please?

#FreeElectricity car going on charge for an hour tomorrow @OctopusEnergy - can set it via my charging app so I can't forget!

@GLA_Airport That's where he parked. The assistance buzzer didn't work which is why he had to pay.

@Mrs_Mac99 Hi Jay, drivers with a blue badge should not use the pick-up and drop-off facility. Blue badge holders should use Car Park 2 opposite the terminal building for picking up and dropping off. At the exit, please press the assistance buzzer and have the badge ready to be verified. GM

@GLA_Airport my husband has just got back from 500 mile round trip to drop off his elderly parents for a flight to Benbecula, & had to pay £7 for parking despite having his mum's blue badge - buzzer at barrier not working. He's very annoyed. Will this happen again on pickup?