NesrineYahi

@conkerax Bizarre, moi non plus, c’est grisé !

@NY110384 Je peux pas te MP c'est fermé malheureusement :/

Même si on se bat, on relance, on appelle...toujours rien. Aucun remboursement de la part de Marriott Hotels alors qu'ils nous ont EJECTÉ du jour au lendemain sans aucun remord de notre hôtel au Canada. 1700 balles dans le vent. Un scandale. Pour rappel de la petite histoire, Sonder, rattaché à Marriott a fait faillite du jour au lendemain. Résultat, on a du nous dégager de nos apparts en moins de 24h. Mail reçu à 13h, pour un départ le lendemain a 9h ! Impensable ! 🤬 Evidemment, il a fallu se reloger urgemment pour ne pas finir à la rue, sous la neige et une température de - de 0. Les prix, forcément tu paies plus cher, puisque tu dois trouver ça dans la précipitation pour ne pas dormir à la rue, dans un autre pays. Quand tu fais une réservation pour le lendemain, c'est toujours moins avantageux... Pour rappel de l'affaire, je suis même passé ici : leparisien.fr/economie/cest-… Lunaire ! Bref, on va devoir faire appel a un avocat. Si vous en connaissez pour ce genre de litiges je suis preneur. Je ne peux pas lâcher face à cette injustice totale.

@olivokarens @dgccrf @Marriott vient enfin de prendre connaissance de mon signalement à la #DGCCRF. On attend de voir la suite… !

@olivokarens @dgccrf J’ai déposé un signalement auprès de la DGCCRF le 14 novembre, mais je n’ai toujours aucun retour à ce jour. #DGCCRF #Marriott #Sonder #Refund

@dgccrf Bonjour, je fais partie des clients du Sonder-Marriott qui ont vu l’annulation de leur réservation d’hôtel+ refus de remboursement suite à la dissolution de l’accord entre les 2 hôtels. Dans ce contexte particulier est ce possible de signaler l’enseigne Marriott ?

@Kvttych @olivokarens @dgccrf Oui

@NY110384 @olivokarens @dgccrf Votre banque vous a refusé la retrofacturation ???

@Piruchitac @MarriottBonvoy @MarriottIntl Unfortunately, it really seems like a #scam to book through @Marriott. Several of us are still waiting for a refund for stays booked and prepaid through Marriott’s channels, and cancelled by Marriott!

@MarriottBonvoy Mi banco confirmó que no puede revertir el cargo porque la reversión debe iniciarla Marriott, quien se comprometió al reembolso. Ellos no tienen facultad para hacerlo. No quiero creer que es una estafa contratar a @MarriottIntl

@Piruchitac @Marriott @MBonvoyAssist I’m in the same situation! @Marriott, we don’t need assistance — we need a #refund without further delay.

@Marriott @MBonvoyAssist I booked Sonder through Marriott Bonvoy. On November 9, 2025, I received a cancellation notice stating that the refund would be processed within 7 business days. I still have not received the refund. I urgently request the refund of the amount paid.

@Marriott keeps pretending they can’t reach me — not true. I’am still waiting for my #refund #mymoneyback urgently!

Marriott canceled my reservation (booked & paid through their official channel). Yet they refuse to initiate the refund. I’m escalating to consumer protection authorities until this is resolved. #MarriottFail #Sonder #RefundNow

This discredits the entire hotel industry and all major booking platforms. After prepaying a stay of more than $2,500 through @Marriott, a stay that @Marriott later cancelled without any assurance that I will ever be refunded — I have lost trust in the system!

@pierreborz1 @Marriott @marriottassist @MarriottBonvoy Hi, I’m in the same situation and also contacted the DGCCRF with no result so far. Could you share the email from Marriott confirming your refund? They are still directing me to my bank, even though my bank refused the chargeback

@Marriott @MarriottAssist @MarriottBonvoy I paid for a Sonder by Marriott reservation that was canceled after their bankruptcy. My bank cannot refund me, and you still haven’t done so despite your written commitments.

@lologold14 @SonderStays @MarriottBonvoy Does this mean they will actually proceed with the refunds? Is this official? Because in the last email I received, they were still telling me to contact my bank.

To anyone still waiting for a refund after their reservation with Sonder @SonderStays was cancelled by Marriott @MarriottBonvoy : be aware that Marriott says they have no timeline for processing refunds. #sonder #marriott #marriottbonvoy #marriottsonder #sondermarriott

@ABCWorldNews @RhiannonAlly @Marriott is doing absolutely nothing to help people who booked through their channels. They are asking us to contact our banks for a refund, claiming that the card was not charged by Marriott. which is completely false as clearly shown in the reservation confirmation received

Thousands of hotel guests have been left stranded after Marriott-backed hotel chain Sonder said it would file for Chapter 7 bankruptcy. Marriott says it is working with guests to find new accommodations. @RhiannonAlly has more. abcnews.go.com

@kendall1tau @bookingcom I’m in the same situation. I also booked a stay in NYC from November 16 to 28 through @Marriott canals, paid a refundable amount of 2 256,13 €., and now my booking has been cancelled with no refund offered. Really hoping this gets resolved soon!

Booked via @bookingcom stay in NYC for next March & received at time message saying ‘ Your booking is confirmed at Sonder by Marriott Bonvoy Battery Park Apartments Financial District’. I paid US$2,085.79 non-refundable. Now they’ve cancelled booking & you aren’t refunding me !