Tom Green

@O2 A good perk would be for customer service to listen to customer and not to hang up on customer trying to cancel a multisim within 14 days. So now having to wait another day to go through the process all over. Not a good way to keep customers.

Say hi to O2 custom plans; flexible mobile plans packed full of perks, and now including the Ultimate Plan. See more 👉 o2uk.co/CustomPlans

@SMARTYMobileUK Going be a great night out - no phone signal for hours now. Had to use hotspot on someone else’s phone to access my banking to pay for something.

Good afternoon! Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing. - Jodie

@johnlewishelp Shouldn’t be spammed with 4 emails saying I have won within seconds of resetting password.

@Naedoot71 HI Tom, If you log into your account or the app, go to settings. You can deselect marketing updates, and member updates which will stop the emails. If you're getting push notifications on your phone, then go to your device settings to turn off app notifications. ^Lynda

@johnlewishelp how do I stop the you’ve won emails coming in after resetting my password? Haven’t won anything just spam emails wanting me to enter draws?

@johnlewishelp Thanks tried that - all boxes are unticked so no option to unselect

@JeremyClarkson Just battered through season 2 back to back. Loved it. That council are so out of touch with reality. Can’t wait for S3 and hopefully more.

Do please watch Clarkson’s Farm 2 this weekend on Amazon. People seem to be loving it. And the soundtrack is amazing.

@articeddie @OfficeShoes Best part is today yodel have told @OfficeShoes that they are happy delivery was made. If I lived in a plastic box then fair enough.!

@Naedoot71 @OfficeShoes Shocking

@OfficeShoes so after been in chat told I have to wait for update from Yodel before you can do anything. This apparently is delivered. That’s seemingly drivers hand to prove. Could be anywhere. Below freezing overnight on grass not acceptable.

@OfficeShoes Email was sent along with webchat and was told leave it with us as we are waiting for feedback from Yodel. Still waiting on them coming back to me.

@Naedoot71 Could you drop us over a DM with your order details and we can take a look into this for you?

@phillgrego Just watched this. Thought both creations were cracking but you guys were robbed. The hand carving and that wood turning device was amazing.

Last episode if loggerheads tonight at 8.30 on BBC Scotland and BBC Iplayer. Tonight I'll be with team Vicente in the grounds of Scone Palace. Enjoy! bbc.co.uk/programmes/m00…

@stoltman_tom @sineadstoltman Congrats on the win - absolute class. Many more to come I think.

Thank you for the support in 2021 Owe it to my wife @sineadstoltman who has been my rock and to all the fans And sponsors I love everyone of you guys

@ghostinxideas @Hermesparcels Parcel never arrived. Online store eventually provided credit - still no update from Hermes about it with either an apology etc

@Hermesparcels daughter is sitting in a panic because her parcel has been sitting in your hub since 15th of dec and no movement on tracker. Wouldn’t be so bad had another parcel arrive at our house via Hermes for someone else in household. Any chance of an update before Xmas?

@OfficialPLT_CS any chance of an update on an order stuck with @Hermesparcels since 15th of December. Totally get that there can be delays but lack of customer updates is below what most people would expect from customer service. Customer shouldn’t have to jump through hoops.

@OpenreachHelp Just wondering when you will update my provider with some information as I was supposed to get update on 17th and they have been waiting for you to update them. Pretty poor tbh.

@OpenreachHelp Well got the update on the 13th to say I would get another update on the 17th - spoken to provider and they are waiting for updates from openreach - wouldn’t be so bad but 2 openreach engineers were installing FTTP in a neighbours house yesterday.

@SkyHelpTeam I was told update by 6th now it’s 9th. Not holding out much hope about 9th tbh.

@Naedoot71 Hello Tom, please give us until the 9th for an update. We are unable to advise further. Stephanie 🙂

@SkyHelpTeam can someone give me an updated on follow up to yesterdays incomplete FTTP install at my premises?

@OpenreachHelp Trying to figure out why I’m waiting 8 days for an update regarding FTTP failed install. Contacted sky and they have advised will not be an update from openreach on 9th dec. not really helpful as took day off work on 1st to get partial job done

@SkyHelpTeam So I spoke to sky and they were waiting for update from openreach. Now being told I will have an update on 09/12 - 8 full days since original visit and that’s no guarantee of even a date- noone from openreach has even been to property so would have thought a survey would help ☹️

@Naedoot71 Yes it can take about 72 hours for the new appointment to be scheduled and it can't be booked for a Sunday. The team will do everything they can to get you the earliest date possible. Thanks, Carol

@SkyHelpTeam Thanks managed to get in touch via phone been told could be waiting till Monday to hear back

@Naedoot71 Hi Tom, if the job hasn't been complete, a new one will be put in place so the job can be completed. The team will contact you with the new details as soon as that's booked on. Thanks, Carol