National Car Rental

@sassarama Hello, We’re here to help! Please send us a private message so we can talk one-on-one. Once we’re connected there, we’ll ask for a few rental details so we can look into this for you. Thank you, Chris H x.com/messages/compo…

@NationalPro pretty big miscalculation at STS. One employee for Ntl and Ent, 45 min line just to wait another 30 for a car to be ready. Executive member with a res. All other companies had no issues. Do better.

@wildpidge Thanks for your feedback. For assistance regarding tolls or citations, you’ll want to contact our Tolls & Citations team. Please go to spklr.io/6018EuT2g, where you’ll find multiple options for contacting that team. Thanks, Christina x.com/messages/compo…

@mingomeg18 We’d like to help. Please send us a private message and include your rental details. We’ll take a look and follow up with you. Thank you. -Chris R. x.com/messages/compo…

@NationalPro I’m still waiting for a response regarding a serious accessibility issue with the hand controls on my rental in Michigan. I’ve called, submitted an inquiry online, and emailed twice , but haven’t received a response.

@KBobTech Hello, We’re here to help! Please send us a private message, so we can talk one-on-one. Once we’re connected there, we’ll ask for a few rental details, so we can look into this for you. Thank you, -Nellie x.com/messages/compo…

Hey @NationalPro is it normal for all your employees to abandon the airport rental station when a plane with 7-10 renters is delayed to arrive just 5mins after you close?

@MarcGTampa Hello, we are here to assist. So we can help, please send us a private message of any concerns you may have. Thank you. - Isabella x.com/messages/compo…

@djmeet Hello, we are here to assist. So we can help, please send us a private message of any concerns you may have. Thank you. - Isabella x.com/messages/compo…

my days were not counted for the rental i just had @NationalPro

@RhondaGrubwmzw Hello, we are here to assist. So we can help, please send us a private message of any concerns you may have. Thank you. - Isabella x.com/messages/compo…

Hey @NationalPro @nationalcares you have some bad actors working at the Palm Springs airport, perpetrating an epic scam, and no one I’ve spoken with at National wants to take ownership of the problem!

@GR76911 Hello, We’re here to help! Please send us a private message, so we can talk one-on-one. Once we’re connected there, we’ll ask for a few rental details, so we can look into this for you. Thank you, -Nellie x.com/messages/compo…

Dear @NationalPro how in the fuck are you a 24/7 operation in ATL and have zero cars available?? I have a reservation but let’s refer to the Seinfeld skit shall we?! This is fucking piss poor! 25 hour travel day as it is due to delays.

@JPow5225 We’d like to hear more about your experience so we can help! Please DM your rental agreement # & details. Thanks! – Drew x.com/messages/compo…

Amazing. Got a bill from @nationalcares @nationalpro for $5 toll on a rental which is not bad. BUT the HANDLING FEE from @nationalcares was the same amount, The company GRACIOUSLY 😎 limits the handling fee to $34.95 a DAY. 🥴😮😳. They do not tell you about this or offer alternatives. #amazing

@R33F17 Thank you for reaching out. I am disappointed to hear about your item that is missing. Although National is not responsible for any items left in the vehicle, I would be happy to reach out to leadership on your behalf and ask that you are contacted to address this further. -Jean x.com/messages/compo…

Why does @NationalPro make it so difficult to recover your missing items from their vehicles? I believe they have a theft epidemic at @NationalPro hence their poor recovery record of their patrons belongings. This needs addressing ASAP.

@R33F17 Our offices do their very best to locate left behind items and return them to their rightful owner. The most efficient service, you can file a Lost & Found report, make a claim and view items located by our team at spklr.io/6019EPtTH. Thank you, Jean x.com/messages/compo…

Why is there a blackhole when it comes to one's belongings left in National vehicles. I've been renting from them for now nearly 20 years have several outstanding items on the lost and found list. From a pair of shoes to my handicap placard, never recovered. SMH @NationalPro

@JPeg_Travel Hello. We have sent you a private correspondence. Please follow us there for additional support. Thank you. -Nellie x.com/messages/compo…

@NationalPro Sent you a private message but no reply.

Why won’t @NationalPro honor reservation in @BWI airport? Lady at counter stated to people ahead of me that there were vehicles available but then tells me she refuses to honor any reservation made less that 24-hours in advance. Is this new unwritten policy?

@graybam1030 Hello, we’re here to help! Please send us a private message, so we can talk one-on-one. Once we’re connected there, we’ll ask for a few rental details, and we can look into this for you. Thank you, Chris M

@NationalPro let me explain my current situation and experience with your company. I booked a premium car which I picked up on time only to find out the ABS system does not work along with a check engine light on as I continued my journey 30 minutes away from the airport. I then got a notification that one of the tires were low upon my arrival. 48 hours later, I called six times, got hung up on once, and had my new car and tow canceled twice. I argued with six different representatives until I finally got somebody on the phone to understand my situation and agreed to send me a new car. Excellent service for $500 for three days.

@jarnett34 Please send us a DM with your full name, phone number, & email address. Thanks! -Stacy

@NationalPro Here you go. Let me know what else you may need!

Yes, it’s my fault. Continue to be disappointed by the lack of response and action by @NationalPro @nationalcares when leaving a valued piece of luggage in a recent rental. It’s been a month and I’ve done everything required and….crickets! Perhaps someone needed that bag more?

@FobRitz55 Hello, we are here to assist. So we can help, please send us a private message of any concerns you may have. Thank you. - Isabella x.com/messages/compo…

@NationalPro how can I get in touch with someone who can help with lost and found? Your customer service is atrocious. My wife left something in a rental weeks ago and no one has gotten back to us. Either one of your employees stole it, or you don’t care to help your customers

@Alejand81224693 Hello, we are here to assist. So we can help, please send us a private message of any concerns you may have. Thank you. - Isabella x.com/messages/compo…

@NationalPro Hi, I'm Emerald Executive at IAH with active rental. Need help with a Premium Elite swap. Can you please DM me? Thanks!

@meganm421 Hello, Megan. We’re here to help. Please send us a private message, so we can talk one-on-one. Once we’re connected there, we’ll ask for a few rental details, so we can look into this for you. Thank you. - Lynette x.com/messages/compo…

@NationalPro you may need to talk to Eric at the Philadelphia airport location about customer service… Happy to discuss further if needed. Currently in my uber crying.

@gchaimb Thank you for keeping us updated. Please refer to our ongoing DM for assistance. - Isabella x.com/messages/compo…

@NationalPro @nationalcares its been almost 2 weeks now and the issue is still not resolved. You keep on sendimg me to the local branch which still ignores my calls and voicemails. Called like 10 times now. I need my money back! This seem a lot like a bait and switch situation.