Ever think about what you'd tell your younger self? Here's my advice to a new #CustomerExperience leader! customerthink.com/4-big-lessons-… via @customerthink
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Nancy Porte, CCXP
7.1K posts
Nancy Porte, CCXP
@nporte
Passionate about making the world a better place for customers.
Northern Idaho Katılım Aralık 2008
2.2K Takip Edilen7.8K Takipçiler
Was such a pleasure to interview @BarbaraCorcoran during #Engage21 - she has grit!
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Nancy Porte, CCXP retweetledi
It's happening now! Verint's @nporte interview with @BarbaraCorcoran is so inspiring - talking about innovation, reinvention and making work fun!!! Barbara says, "Fun is the secret sauce to innovation." #Engage21
Verint@Verint
At 12:00 p.m. ET, @BarbaraCorcoran from Shark Tank joins Verint #Engage21. Come hear Barbara discuss her success story, innovation and reinvention, and how she helped her entrepreneurs navigate the rapid change brought on by the pandemic. Register Now: bit.ly/3mMUpNC
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6 ways internal branding can make or break a #CX program—my new blog for @customerthink bit.ly/3faQzui #Branding #CustomerLoyalty #Boundless #EmployeeEngagement @Verint
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Making a difference in #cx #ConversationalAI—dialogue traits of sophisticated #IVAs bit.ly/3swADHi #Digital #IntelligentVirtualAssistants #NLU #Automation #AI #SelfService #WFH #FutureofWork #Boundless @JenniferLSnell
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Excited to share the #customerengagement research findings on this webinar! @ColinShaw_CX can’t wait to hear your insights!
Colin Shaw@ColinShaw_CX
Really looking forward to this live webinar with you .@nporte on Thursday 25th February. Beware I can talk forever on #customerexperience 🤣 The new research findings are very significant to building great #customerengagement. @Verint
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Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources customerthink.com/beyond-surveys… via @CustomerThink
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@jeanniecw Loved doing this....thanks for all your work to advance CX, @jeanniecw #CustomerExperience #cx #resilience
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My friend and #CX pro Nancy Porte (@nporte) sat down with me to talk more about the concept of #resilience, along with other lessons we can take away from 2020 as we look ahead to 2021. Watch our interview here: youtu.be/vFSZtwq5ojM
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What’s the best kept self-service secret in #CX? According to research conducted by @LeaderNetworks and my own experience, it's online support communities, which have been the super heroes during these challenging times. ow.ly/Omjf50BScwh via @customerthink #CX
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So enjoyed writing this article, thinking about the importance of ROI - and having confidence in the integrity of the conclusion. Thanks, @pgreenbe for challenging us and providing this opportunity! #cx #ROI
Paul Greenberg@pgreenbe
Quantifying customer experience programs into dollars and sense (or how I got my honorary finance degree) zd.net/33TEqo1 via @ZDNet & @pgreenbe @nporte writes a truly fascinating post on the financials of CX. Soooo worth reading....
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Nancy Porte, CCXP retweetledi
Happy #MondayMorning! Verint's Nancy Porte (@nporte) shares 5 tips on how to tell your #CX story with a #microsite via @CustomerThink. buff.ly/33TpuYB
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Nancy Porte, CCXP retweetledi
Don’t hide your #CX light under a bushel—how to tell your story with a #microsite @nporte shares 5 tips with @customerthink buff.ly/3kE2ToV #CustomerRetention @Verint #loyalty
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Did you hear? @Verint Wins 2020 @TheStevieAwards for Sales and Customer Service—thank you to our customers! bit.ly/3jPcLvo #innovation #cloud #CX #loyalty #Customers4Life
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In times of change—listen, adapt and respond. @Verint’s Ryan Hollenbeck reviews an unpredictable 2020 bit.ly/3iD5Ipd #CustomersFirst #CustomerLoyalty #VerintVirtual @ForbesCommCncl
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Happy to share outcome and lessons learned from our first virtual conference - and from the CX perspective! #customerexperience #VirtualConference
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Hats off to @NavyFederal, @uhaul and @verabradley, winners of the 2020 @Verint Awards! Congratulations on achieving impressive results through innovation and delivering customer engagement excellence. ow.ly/d9M550zLuCP #VerintVirtual
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