Chris Oakes

@airindia Can you send me that as you have now breached GDPR send me another customer details and have not even paid agreed expenses! No action and disrespectful I will continue to pursue.

@Oakesie Dear Mr. Oakes, the resolution communicated to you via email on 18 March 2026 was issued in accordance with our policies and is considered full and final, as previously conveyed. We appreciate your understanding in this matter.

Disappointing to see @AirIndia attempt to close a live complaint without addressing the key issues: incorrect case handling, potential data protection concerns, lack of duty of care clarity, expenses, and statutory compensation. Process closure is not case resolution. #UK261

@airindia I disregard your disrespectful reply.

@Oakesie Dear Mr. Oakes, we've written to you via DM. Please check and acknowledge.

@rajatvmalhotra @makemytrip @airindia Good luck with that Rajat than with my UK complaint @airindia

Very disappointed with the unresolved refund for my Air India's Delhi–Dubai flight (PNR 8DBPH7, 1 Mar 2026) cancelled by the airline. Booked via A Plus Holidays Pvt Ltd (MakeMyTrip partner). 1.5 months delay is unacceptable. Kindly process refund immediately @makemytrip @airindia

@airindia Thank you, but the response provided does not substantively address the core concerns raised. Accuracy, duty of care, and proper case review remain outstanding. I’m open to a constructive resolution if these are properly considered.

@Oakesie Dear Mr. Oakes, a response has been shared via email in line with the applicable guidelines. We appreciate your understanding in this matter.

Wrong response you cannot close a case just because you want to no appropriate response will pursue via social media medium till resolved - see linked in post.

@airindia Disappointing to see @AirIndia attempt to close a live complaint without addressing the key issues: incorrect case handling, potential data protection concerns, lack of duty of care clarity, expenses, and statutory compensation. Process closure is not case resolution. #UK261

@Oakesie Dear Mr. Oakes, we truly understand your concern. The resolution shared with you has been provided in line with our policy and is considered full and final, as communicated via email.

@airindia @airindia This shouldn’t be closed. Poor on-ground handling in Mumbai and lack of duty of care is unacceptable. Delay code 89 doesn’t remove UK/EU261 obligations. Escalating for CEO @Campbell_Wilson review as an industry peer

@agent_clie73905 I did same useless response

@etihad I can move money globally in seconds. But Etihad Airways needs 45 days to return money that isn’t theirs. Stop pretending this is “process.”It’s a deliberate delay.A cash flow play using customer funds.In 2026, that’s not inefficiency — it’s unacceptable.

No reply or response from your senior team Jeremy Pollock, Antonoaldo Neves, Arik De -who has removed himself now from Linked In? So Eren from Etihad airways it is a worry.

Why is it no worries? 45 days for a refund is a worry when you are holding on to customer funds for material gain. Your call center and chat agents take hours to answer and even the its a standard non helpful answer.

@etihad I can pay a credit card in seconds… but refunds from Etihad Airways take 45 days. In 2026, that’s not systems — it’s strategy. @JeremyPollock @AntonoaldoNeves @ArikDe Customers deserve better. #TravelIndustry #CX #Trust

@YahooCare Day 3 now. On chat wont put me through to a live agent and zero response have case number if required please advise.

@YahooCare Hi I have five years of email missing from my account since last week some restored now however still missing last 8 months in my in box. Have followed all actions twice now - only once confirmation of my report and needs to be within seven days clock is ticking as on.

@airindia To no avail

@Oakesie Dear Mr. Oakes, our team has already responded regarding case ID 36918874 and will provide you with an update at the earliest. We sincerely appreciate your patience and kind understanding.

@airindia Including customer service and your ceo

@airindia You team have them

@airindia Definitely not a closed matter as awaiting a response from you senior team

@airindia note Air India’s position; however, I must respectfully challenge both the conclusion and the framing of this as a closed matter. Firstly, whilst reference is made to a combination of operational factors, including NOTAM-related runway changes and temperature-base

@airindia Already shared witH with your CEO

@Oakesie Dear Mr. Oakes, we acknowledge your concern. Please share your booking details via DM. We'll review it.