SIBS

@LektoWoodfuels ordered night briquettes but received dog food instead- can you explain why?!

@LektoWoodfuels ordered some night briquettes - received dog food. Can you explain why?

@verynetwork after 3 hours and 8 people I got ABSOLUTELY NOWHERE!!! Don’t bother people, save your sanity and your time and use @AmazonUK or @JohnLewisRetail

@verynetwork omg how absolutely appalling is your customer service? On the phone for nearly 2 hours after you cancelled my order now trying to get a price match. SHOCKING!!

Getting bounced to the 7th person!

Bring back Dimbleby!! #bbcqt

@TK_HelpDesk What does this even mean?! What’s EMD?! WTFFFFF!!!!

@ohsibs Could you send the reference number of the feedback you've filled via DM? ^Hande bit.ly/TK_DM

@TK_HelpDesk you cancelled our flight from ist>bodrum on 4 Jun with less than 24 hours notice. I called numerous times, then told to send feedback via web. It’s now been 2.5 weeks.Shall I expect a refund or not? Reminder:the flight was cancelled by YOU! #dontflythy @flymepegasus

@TK_HelpDesk also your UK call centre isn’t accepting any call due to high call volumes! What a joke!!!

@TK_HelpDesk I already called 5 times when I was in Istanbul and I was told because I paid in GBP you couldn’t process my refund. I was told to submit a feedback form via the web and someone will get back to me within 7 days. It’s now been 2 weeks and nothing!!! I’m back in London now.

@ohsibs Kindly forward your refund request by calling our call center at +90 850 333 0 849. If you've bought the ticket via an agency, you should contact them to start the process. ^Hande

@TK_HelpDesk Yep I’ve done that and was told to call the contact centre. When I call the contact centre I get told the lines are busy and get disconnected.

@ohsibs ++ Additionally, some of our offices provide service via email. You can contact them via email for your transactions. bit.ly/TA-OurOffices

@TK_TR absolutely shocking customer service! I’ve been trying to contact your UK call centre (as per your email) yet the number given to me and on your web doesn’t connect “due to high call volumes”. You changed our flights but all our extras weren’t moved across!! 🤬

@TK_HelpDesk I’m calling the UK call centre, but it never connects, just says “call centre busy” and cuts me off!

@ohsibs Hi, waiting time may take longer since we try to meet all passengers' demands. If you can't get through, you may call us later. Also, if you tell us your location we can check whether we have a call center in your country. ++

@TurkishAirlines @TK_HelpDesk

@DanLThorpe @mtpennycook @Royal_Greenwich #EnderbyWharf Does anyone representing Greenwich actually care about the environment? Countless emails and calls to get someone, somewhere to 'give a shit' about this. Zero care. Zero action. As local leaders what can you do help us?

@Nitin1Chaudhary @houseoffraser On @AmexUK and I’ve disputed it with them too but they’re saying @houseoffraser have provided them with documentation to support the transaction! I’ve reopened the case with them. Bloody hate Mike Ashley!

@OhSibs @houseoffraser Sibs, if you bought with a Credit Card or Amex, they should be able to help.

Do not shop with @houseoffraser bought a Barbour coat, was too big, sent it back and they sent it back to me saying it’s been worn - no it hasn’t! Tags are still remaining on it so I’m puzzled. Now they won’t let me send it back! Such poor customer service and what I expect!!

@British_Airways been on the phone for an hour and still waiting for someone to answer…! Was cut off yesterday after 1h 3mins so let’s see what today brings… 🤬 #someoneanswerthephone #nevercallBA #shouldjustgotothecompetitor

@PerriconeMD @thehutgroup I would appreciate a telephone call today to sort this out @ConsumerRights

@PerriconeMD @thehutgroup I ordered some face creams last week and they’ve all arrived with an expiry date of 02/21!! The lipstick I ordered also appears to have mould on it. I’ve tried to make contact but no one has returned my calls/messages! Absolutely shocking! #skincarefails