Okcoin Help Desk

@darricksatcher @hfangca @Okcoin Hello there! We're sorry to hear about the difficulties you're having with withdrawing your crypto. Before we can look into this further, kindly drop us your UID via the DMs, and we hope to hear from you soon!

@hfangca @Okcoin Why can’t I get my crypto off your exchange? Yal are playing with people money. I’ve been trying to get my money off this exchange now for about 2 yrs. When you try to get your funds into your wallet, they present you with a generic message. #FreeMyCrypto.

We've made a decision to rebrand Okcoin globally to OKX over the coming months. Such a bittersweet moment. A thread…🧵

@kingoscar38st @Okcoin Hi @kingoscar38st, thanks for reaching out. Okcoin is not affiliated with the platform mentioned. We strongly encourage everyone to stay vigilant and protect themselves from scams. For more detailed information, please visit support.okcoin.com/hc/en-us/artic…. Stay safe!

@Okcoin @OkcoinHelpDesk .okcpro-top.com is this part of your company thru Coinbase wallet

Dang if my allowance was in #Bitcoin when I was a kid, I'd be retired.

@digiruben Hello! Please contact us with your case details at support@okcoin.com. Thank you!

@Letsjustluv @Okcoin @OkcoinHelpDesk Any update. I’m in the same boat

@pipeguiofuentes Hi there! Thanks for reaching out. Sorry to hear that you are having trouble with your account! Please send us a DM or email on support@okcoin.com with your email address or phone number linked to the account and we will be happy to check further.

@hfangca @Okcoin @OkcoinHelpDesk my account access have been blocked one month ago and your suport service haven't responce yet. Please help me out to access to my account and my asset again

@thekirilov @Okcoin @hfangca @OKXHelpDesk @muneeb @Stacks Hi Kiril! Thanks for reaching out. Sorry to hear that you are having trouble withdrawing! Please send us a DM or email on support@okcoin.com with your email address or phone number linked to the account and we will be happy to check further.

@thekirilov Hi, Kiril. We apologize for the delay and the issue you experienced. Your account issue is now resolved. Our support team has also reached out to you via email at 20363961. Please check your inbox. Thanks! 😊

@gmmm2023 Hi there! Thanks for reaching out to us. We apologise for the delay in getting back to you. I'm sorry to hear that you have not gotten a reply yet. Please send us a DM and we will be happy to look into this further for you.

.@OkcoinHelpDesk .@okcoin I have been waiting on your helpdesk for 3 DAYS now trying to complete my re-verification for my authentication code on my locked-out account. Why have you stopped responding???

@Jossshhuua @Okcoin Hi there! Thanks for reaching out to us. Sorry for the delay. Please send us an email on support@okcoin.com and we will help you reset it!

@Okcoin I lost my access to my 2factor authentication, where can I get help with that?

@metazxc @Okcoin Hi there! Thank you for reaching out to us. I'm sorry to hear that you're having trouble with deposits! Please send us a DM with your email or phone number and we will check this for you. Looking forward to hearing from you!

@Okcoin My fund deposit is still on hold for 3 months already. Now I cannot see my fund status. don't deposit your money to them, they won't reply my ticket and email anymore. kind of scam CEX.

We've been quiet for a while, but sometimes being quiet just means we're heads down building. 💪 More to come...

@Agfiore17 @Okcoin Hello Anthony. Sorry for the late reply. We have responded to your DM, please take a look

@Okcoin WHERE IS YOUR CUSTOMER SERVICE PEOPLE ON TWITTER???

@LucasInvesting Hi there! Thank you for reaching out to us. Whilst we can assure you that everything will be done legally, we kindly ask that you wait for further updates which will be sent to our users by email when the time comes. Thank you for your patience Lucas!

@hfangca OMG ! What's happended ... I m in the state, OKcoin rebranding wonder if the data will be deleted and have to transfer asset to another exchange ? The US market is a strict place with laws. I hope everything will be legally for us resisdence.

@StRizzo19 Hi there! Thanks for reaching out to us, we are deeply sorry for the delay in getting back to you! You should be able to sell your MATIC using the buy crypto function either on the app or through the website. Please send us a DM if you're having trouble and we'll help you further

@Okcoin When can we sell and transfer MATIC?

@hambardzum_k Hello there! Thank you for reaching out to us. We are very sorry for the delay in getting back to you. Can you send us a DM with your email address or phone number linked to the account so that we can check this for you please? We are looking forward to your reply!

Can’t withdraw funds from @Okcoin @OkcoinHelpDesk

@LauraMorrisonRE Hello Laura! I'm sorry to hear that you are unable to DM us. You can reach out to us through chat, ticket or email on support@okcoin.com

@OkcoinHelpDesk How do I contact your customer support with a account issue? I can no longer DM you on Twitter… what is your contact info??

@Officialcash01 @Okcoin Hi there. I'm sorry to hear about your account! Can you send us a DM so that we can look into this for you please?

@OkcoinHelpDesk @Okcoin I was told my account has been restricted and I have to wait till ending of September before I can able ti withdraw my funds and close my account

@Okcoin please my btc was lock in ok coin wallet and unable to withdraw and I was to upload pdf statement of my bank which I did and how long I’ll be able to withdraw my coin out of okcoin thanks

@caldw471 @Okcoin Hi Jared, we regret your experience. Kindly check your DM as I am waiting for your reply.

@Okcoin @OkcoinHelpDesk are thieves, they stole my money and not are replying my DM, is this how y’all get scammed by them

@caldw471 @Okcoin Hi there! Thanks for reaching out to us. I'm sorry to hear that you are having an unpleasant experience. Unfortunately we do not have a DM from you. Please DM us and we will check this further for you Jared.

@Okcoin @OkcoinHelpDesk reply your dm cos It’s not just cool to use your service

@Charles69523898 Hi there! Thank you for reaching out to us. I'm sorry to hear that you are having trouble with your account, please send me a DM and I will look into this for you

Happy to share that USD deposit and withdrawal has been back live @okcoin You can wire transfer, or directly purchase with ACH or debit card Don’t forget that you can also schedule recurring buy WITH A PRE-SET SKIP PRICE - a feature that is very unique to @Okcoin We will continue to #BUIDL onshore and strengthen our USD experience 💪

@hdsouza Hi there! Thank you for reaching out to us. I'm sorry to hear about the trouble with your account. Please send me a DM and I will happily look into this for you!

@hfangca @dmihal I just received a new email from Okcoin support stating that if I do not withdraw all funds from my account by October I will be charged a fee. On 4/25/23, support closed my account and sent me an email. So how can there be funds in a closed account. Stop scamming clients!!!

Been at Token2049 for about an hour... and I'm starting to understand why people hate our industry...

@Ector783 @Okcoin Hi there! I'm sorry you are facing inconveniences. We want to help you with this matter. Please DM me to further assist you.

@Okcoin I need my fucking money back in my account.. I hate ur fucking service