Andrew Campbell

@guspower Gus, it was a motto for Michael and me ... for our little organization ... which grew to 7 people at one point. It is also, pretty much the life of an academic. One of the core implications was that we did our own research and our own consulting - so no research assistants.

@OperatingModels how has the motto fared over the years? It must've created some interesting scenarios when dealing with hierarchy-heavy or hierarchy-first organisations? Would love to hear more.

A moto in 1987 when I left the faculty of London Business School to set up the Ashridge strategy centre with Michael Goold was "no bosses and no subordinates"

Another valuable resource for #businessarchitecture practitioners: “Operating Model Canvas – Aligning Operations and Organization with Strategy” by @OperatingModels, Mikel Gutierrez, and @marklancelott. bit.ly/3whcA1j #bizarchbookshelf #bizarch

@marksmalley @gareth824 @madgreek65 Thanks for the plug Mark.

@gareth824 @madgreek65 @OperatingModels Operating Model Canvas might be of interest

The demand for Operating Model projects is spiking. Reminds me of the DevOps spike in 2013. My take is companies are finally starting to focus on people and process because the tech has only taken them so far. #cloud

@gareth824 @madgreek65 Gareth, I am author of Operating Model Canvas - a framework like the Business Model Canvas but focused on operating models operatingmodelcanvas.com

@madgreek65 Nice. Anyone you know who maybe a published expert on this?

I am beginning to realize that clarity about who your customer is, even when you are working in a department inside a large organization, helps you work much better ... and is often a non trivial question. Look at your job description. Does it identify your internal customers?

@dwindersdever @Michael_Balle Interesting thread. Lean is a strategy for achieving operational excellence. It is not a business strategy. To have a business, first you need to choose a customer, then you need to decide what to offer that customer, then what work you will do, then you can use lean.

@Michael_Balle @OperatingModels Do you have an abstract (exec summary) for your book?

Lean is a means to a strategy as is any methodology or technique. We have to be careful as labelling things as strategies - Michael Porter expresses and reinforces this well repeatedly.

Just donated to my nephew Oscar’s Marathon in aid of cancer research and in memory of my sister Harriet who is not longer with us gofundme.com/f/oscars-marat…

Just posted a blog on operating model design in the age of agility. Are these two concepts compatible? ashridgeonoperatingmodels.com/2021/01/09/how…

@rescue_kitty @SamiNetApp Your website does not work - at least not from the UK

Industry Leading Bankruptcy Management Software. saminetwork.com/bankruptcy-man…

@SamiNetApp I am in the UK. I am about to do some work for SABIC and understand that you did something similar. So would like to talk about how I might best work with them. Will try calling Monday

@OperatingModels Hi Andrew yes we are still in business. What country are you in? Our company phone number is 425.495.3164

@AnnieDuke @koenfucius Hi Annie. Just read the Strategy & Business interview. I am ordering your book. Have you read mine - "Think Again" with Sydney Finkelstein? We categorized the causes of bias and attempted to identify when trusting your gut is OK.

Deciding between two great options can be paralyzing. One solution: @koenfucius' “only option test”. Imagine you live in a universe where one of these options doesn’t exist–a world of “counterfactual innocence”. Ask yourself: would you be happy? conversationsix.com/p/xwso3DRaYw7p…

Spent two half days with a group of ITSMf members - that is service management people - discussing operating models. Very impressed with their interest in and grasp of the Operating Model Canvas.

@chriscfox @changedesigns But still first listed on Google!

@OperatingModels @changedesigns That's a good shout, Andrew. I'd not thought about it like that. Suffice too say that article has gone back to about 5 or 6 hits a day. :-(

According to Google search, traffic to my post on the Enhanced Business Model Canvas strategiccoffee.chriscfox.com/2017/05/enhanc… is up over 1,000%! I wonder what that's about @OperatingModels ?

@chriscfox @changedesigns Chris, I have only just seen this thread (must have been enjoying myself too much!). My guess is that it is about the example you provide. Maybe students have been asked to do a business model canvas for Uber and your article was coming up in search. But, thanks anyway.

@changedesigns @OperatingModels That could be it. An 'Incognito' search on Goole shows my article is now ranked number 1 for 'Enhanced Business Model Canvas' (the search term driving most of the traffic). Above even the article by @OperatingModels (who invented the thing in the first place!)

Jeffries, All organizations carry deadwood/non-value adding activities, which is why "lean" has been so successful. Happy to explain why this happens, but it is a particular problem in HQ, and it is not just dead wood, it is also poisonous wood.

@M_n_A_integr8sp I have had a similar experience with my own business school.

@OperatingModels 2. As part of an org change: I found that changes were made to the client process - to save costs but this made it harder for the client to purchase or transact.... which then resulted in lower revenue .....

As companies look for cost savings, a good place to start is with headquarters. Cost cutting here can often stimulate savings in many other places. So review the design of your headquarters rdcu.be/b5L8Q

@madgreek65 Mike, I recommend myself. I am author of Operating Model Canvas operatingmodelcanvas.com. A core tool in this book is called "Value chain mapping" I could talk to you about how this tool works and how it helps with both operating model design and organisation design

I am looking for a podcast guest who is an expert at org change mgmt and/or value stream mapping or process reengineering. Who do you recommend?