Jason | Ops + AI

I’ve been pretty quiet on here for a while. That’s changing. I’m shifting this account toward AI for ops + systems. If you’re curious about AI for actual work (not hype), stick around.

Introduction to Claude Cowork: anthropic.skilljar.com/introduction-t…

Just noticed Anthropic dropped an 11-lesson Claude Cowork course in their Academy. Free. Certificate on completion. Covers the task loop, plugins, skills, file and research workflows, and steering multi-step work. All courses: anthropic.skilljar. com Direct link in reply.

If you run Claude Cowork tasks on ops or CRM data, I highly recommend building a data quality audit into a custom skill that fires on any task involving data. In my experience, the model often won't tell you the data is bad. You have to make it check and report back.

Projects are now available in Cowork. Keep your tasks and context in one place, focused on one area of work. Files and instructions stay on your computer. Import existing projects in one click, or start fresh.

@claudeai Nice! Was wondering about this just yesterday.

Had meetings and a dinner with 20+ enterprise AI and IT leaders today. Lots of interesting conversations around the state of AI in large enterprises, especially regulated businesses. Here are some of general trends: * Agents are clearly the big thing. Enterprises moving from talking about chatbots to agents, though we’re still very early. Coding is still the dominant agentic use-case being adopted thus far, with other categories of across knowledge work starting to emerge. Lots of agentic work moving from pilots and PoCs into production, and some enterprises had lots of active live use-cases. * Agentic use-cases span every part of a business, from back office operations to client facing experiences from sales to customer onboarding workflows. General feeling is that agentic workflows will hit every part of an organization, often with biggest focus on delivering better for customers, getting better insights and intelligence from data and documents, speeding up high ROI workflows with agents, and so on. Very limited discussion on pure cost cutting. * Data and AI governance still remain core challenges. Getting data and content into a spot that agents can securely and easily operate on remains a huge task for more organizations. Years of data management fragmentation that wasn’t a problem now is an issue for enterprises looking to adopt agents. And governing what agents can do with data in a workflow still a major topic. * Identity emerging as a big topic. Can the agent have access to everything you have? In a world of dozens of agents working on behalf, potentially too much data exposure and scope for the agents. How do we manage agents with partitioned level of access to your information? * Lots of emerging questions on how we will budget for tokens across use-cases and teams. Companies don’t want to constrain use-cases, but equally need to be mindful of ultimate token budgets. This is going to become a bigger part of OpEx over time, and probably won’t make sense to be considered an IT budget anymore. Likely needs to be factored into the rest of operating expenses. * Interoperability is key. Every enterprise is deploying multiple AI systems right now, and it’s unlikely that there’s going to be a single platform to rule them all. Customers are getting savvier on how to handle agent interoperability, and this will be one of the biggest drivers of an AI stack going forward. Lots more takeaways than just this, but needless to say the momentum is building but equally enterprises are acutely aware of the change management and work ahead. Lots of opportunity right now.

Here is the full issue: lessclicks.beehiiv.com/p/claude-cowor…

I gave Claude Cowork a messy spreadsheet. Cleaned .xlsx with a change log in under two minutes. That was one simple local file task. It also connects to HubSpot, Gmail, Calendar, Slack, Jira, and dozens more. Full connector audit in my latest newsletter post. Link below.

@AzamKhan @felixrieseberg I don't think I had to uninstall, I just went through the install process again to get the latest updates I am pretty sure.

@OpsJazn @felixrieseberg i was having pairing issues - do i have to uninstall and reinstall the desktop app to make it work?

We're shipping a new feature in Claude Cowork as a research preview that I'm excited about: Dispatch! One persistent conversation with Claude that runs on your computer. Message it from your phone. Come back to finished work. To try it out, download Claude Desktop, then pair your phone.

For anyone wanting to try out Dispatch but getting stuck, check the following: Note: "Rolling out now to Max subscribers, with Pro coming in the next few days." 1. You have the latest version of the Claude Desktop app installed (this was a blocker for me initially, had to re-install). 2. Have the Claude mobile app downloaded and updated. 3. Ensure both your Claude mobile and desktop apps are online. 4. You are signed in to both with your Max subscription email. 5. Dispatch is turned on in your desktop app "Cowork" settings. 6. Pair from the Claude app on your phone via the Dispatch tab. Then you should be all set to start with the Dispatch feature.

@felixrieseberg Awesome! Looking forward to this. Hit a hiccup getting my phone to pair but just had to re-download the desktop app and was all good (in case anyone else was also getting stuck).

Been playing around with the new Dispatch feature for Cowork. It essentially connects your phone to every Cowork session on your desktop. Summarize past work. Send new instructions to an existing task. Spin up a brand new one. Message from your phone, Dispatch builds the prompt and routes it. Cowork runs it while you're away. Super cool!

@FDatframe84228 You are asking about this specific dispatch feature correct? Or cowork in general?

@OpsJazn Is it restricted (sandboxed) to only one folder? Or does it have full acess to apps and desktop?

For anyone wanting to try out Dispatch but getting stuck, check the following: Note: "Rolling out now to Max subscribers, with Pro coming in the next few days." 1. You have the latest version of the Claude Desktop app installed (this was a blocker for me initially, had to re-install). 2. Have the Claude mobile app downloaded and updated. 3. Ensure both your Claude mobile and desktop apps are online. 4. You are signed in to both with your Max subscription email. 5. Dispatch is turned on in your desktop app "Cowork" settings. 6. Pair from the Claude app on your phone via the Dispatch tab.

@agivacuum Sure thing

@OpsJazn @bentossell This was helpful thank you !

how do you actually pair your phone? cant figure it out

@bentossell Yup. Then just make sure dispatch turned on in your desktop settings and pair from the phone.

@OpsJazn aha - yeh on max so hopefully soon

@Metacire @felixrieseberg I would make sure you have the latest version of Claude Desktop and the mobile Claude app installed. And then both of them need to be online and signed in with the same email. I think he said only rolling to Max subscribers at the moment so if you have Max maybe still rolling.

@bcherny Excited to try it out! Hit a hiccup getting my phone to pair but just had to re-download the desktop app and was all set afterwards (in case anyone else was also getting stuck).

You can now touch grass in Cowork, too 👏