Optus Help

It's disappointing that you haven't been given any answers so far regarding your ongoing case, especially when you should be focusing on your health right now. Sorry that hasn't happened yet. Please send us a DM, so we can verify a few account details and look into your case details further - Joel

@optus_help Been putrid customer service im going for a operation to have my gallbladder out and half of my liver and still cant get any answers what so ever its a absolute joke

I have had to get the tio involvwd with my case against @Optus @optus_help as there resolutions team continue to dodge a heap of us customers abaolutely not good enough

Hi Salvatore, there could be many factors on why you had more data usage on those days. This could be due to automated background tasks, such as cloud backups, system updates or even app updates which often occur overnight. Android and iOS devices can automatically switch to mobile data if it detects your Wi-Fi connection is weak. If you have background app refresh on and your device isn't on Wi-Fi, this may consume a lot of data as well. If you click on 'categories' in the My Optus app which is next to 'daily use' you will be able to see a breakdown of certain categories that have used your data. Feel free to send us a DM if you have any further questions and we can go from there. -Athan

@Optus Hi OptusNet, Any idea what may have happened 25/4 & 27/4 for extraordinary data usage No movie or video downloading on our part.

@ali_kyteler Sorry to hear about the run around faced, Alison. Please don't hesitate to reach out to us, and we can take a closer look into things with you. This may need to be referred to our Senior Case Management Team for further review. - Dillon

@optus_help Did that. One week it was working fine, the next it wasn't. It's not all email just emails for 'verification' codes. I did a help chat, and after long identity verification process at 45 mins was told to ring a different department. @AnikaWells @acccgovau

@AnikaWells @Optus @acccgovau Verification emails with codes are taking 1–3 hours to reach Optusnet users’ inboxes, making them useless since most codes expire in 5–30 minutes. A search online shows plenty of people describing this issue. Result: locked out of accounts.

Hi there - This isn't really what we like to hear & I'm sorry this is the case. I understand that you are not happy with the price increase on our plans. I can review your account and see if there are options, offers or changes that we can make to better suit your needs if that is okay. Please DM us your reply so that we can look into it and assist with your concerns. Aman

@optus_help @Kathblue I also will leave in the next couple of months, after 20 years of paying every month Optus shows their appreciatation by changing your plan and making it worse. When I called I was told to call back before I change. No thanks, see ya.

Screw you @Optus. Putting my plan up again and trying to make it sound better by giving me more data. I don’t use the data I have now. I’ve moved providers so no longer a customer.

@MattM_78 Hi there - Thanks for replying and allowing us to review your account. Can you please DM us so that we can access your account and check what options are available to reduce your monthly spending. Aman

@optus_help Okay Im open to listening to see what you can offer

@MattM_78 Hi there - I understand that you are not happy with the price increase on our plans. I can review your account and see if there are options, offers or changes that we can make to better suit your needs if that is okay? Aman

@optus_help @Kathblue I received the same notification from Optus. I have my mobile and internet with Optus and have been with them for 20+ years. Given the costs of living at the moment I am seriously considering changing to another provider, either both phone and internet or just phone.

Hi Nicole, sorry to hear you are experiencing an issue with calls not connecting. I understand how important it is to stay connected, and would like to look into this for you further. Please send us a DM with your full residential address, and we can go from there. Alternatively, you can also check if there are any outages in your area via our Network Status page here → help.optus.com.au/6018B8zp. -Jay

Following recent non-compliance issues with new disability access ramps—and highly questionable claims from an unconfirmed building surveyor—I am again raising concerns about new school buildings publicly promoted by @BenCarrollMP. ->A new school building was signed off despite multiple accessibility failures, including non-compliant entry points and a lift that cannot accommodate a wheelchair turning circle, forcing users to exit backwards.<- How does a project pass from design to completion with such fundamental breaches of accessibility standards? These failures raise legitimate concerns about the integrity of the original building permit, the role of the building surveyor, and oversight by @mooneevalleycc @VSBA and @VicGovDE. @WorkSafe_Vic were also notified. All of this comes as Labor @JacintaAllanMP continues to promote the “Big Build,” despite ongoing concerns about cost blowouts and reported losses in the order of $15B. At the same time, the cost of delivering a new school has increased by more than 50% in recent years—now averaging around $17M per project. Victorians deserve to know: where is the accountability, where are the compliance safeguards, and why are taxpayers funding infrastructure that may not meet basic standards? #BigBuild #VicPol #Accountability #DisabilityAccess #Coincidence #AusCorruption #Alchemy @ASDGovAu @ASIOGovAu @AusFedPolice @ACCCE_AUS @financialreview @VictoriaPolice @SteveCannane @abcnews @ABC @theage @Ageinvestigates @theheraldsun @australian @7NewsAustralia @SBS @60Mins @9NewsAUS @SkyNewsAust @Telegraph @elonmusk @TonyOrtega94 @AustralianJA @FoxNews @dailymail @9NewsMelb @7NewsMelbourne @10NewsMelb @VicGovAu @ausgov @AlboMP @LiberalAus @PaulineHansonOz @GuardianAus @4corners @SkyNews @SkyNewsBreak @dailytelegraph @SBSNews

@HarryOneNine Sorry to hear about your experience over the phone, Harry. So that we can assist you with the cancellation of your internet service, please send us a direct message to proceed. We`ll then confirm your details via a secure form and provide further assistance. Kartik

@optus_help please help me cancel my wifi plan the agent on the phone completely misunderstood everything I said

Hi there - Please accept our apologies for any inconvenience this may have caused. We kindly request that you contact us via direct message & provide further details of your enquiry, including whether you are experiencing reduced speeds or a complete loss of internet service, as well as your address. This will enable us to check for any NBN network outages in your area that may be impacting your connection. Additionally, please confirm in your message the duration for which you have been experiencing the slow speed issue. Aman

May have to just call my FetchBox a Shitbox, been like this for years & still I pay through the nose to those buffoons @Optus Tried sorting it w tech support couple of years back, tried to say I needed a new contract to upgrade, “is this tech support or sales?” I asked.

@jennywhite38 Were you able to follow the troubleshooting steps suggested in your earlier post? If you haven't, please send us a DM, so we can help you further. - Robyn

@optus_help So much palaver to have to re-enter WiFi password etc Everything is set to WiFi but still no joy with connection for small or calls. Poor service considering optus is always doing upgrades/maintenance constantly. Get sick of no service

@Optus Was wondering how long its going to be before I can make ph calls, receive texts and do internet banking with mobile, as postcode 3139 seems to have no service due to works?

Hey there, we're sorry to hear you've been experiencing issues with your nbn connection. We can certainly take a look into this for you. First, we'd like to see if you've already checked our Network Status Page for any issues reported in your area? You can check your full-service address here → help.optus.com.au/6186B6y0. We then recommend trying our internet troubleshooting guides here → NBN → help.optus.com.au/6010BBpy Please send us a DM with your full-service address if your issue remains the same after completing the steps above, so we can investigate further. -Enku

@NBN_Australia internet down for 20 hours in east subs of sydney. WTF no updates, silence. what the hell is going on. @Optus @optus_help

No worries, Colin. You can contact us via our social media channels here → help.optus.com.au/contactus. Alternatively, you can call us on 13 39 37, available 24/7, or message us through the My Optus app. You can also check your full address for any Mobile and NBN outages or unplanned maintenance in your area here → help.optus.com.au/6019B6XP - Tam

@optus_help Many thanks. But my only access is via my phone and X wont let me access messages on there

@optus_help is there are problem with Internet in Dandenong West? I keep intermitantly loosing Intrrnet signal

@lauzkate1 Hi Laura, I have responded to your DM and will continue our conversation there in this regard. Kartik

@optus_help Sent

Can someone from @Optus that knows what they're doing please contact me?! This is a nightmare! I've dealt with about 10 different people today! #optus

Sorry to hear that you are unable to load the links above and that it has taken 3 attempts to send that through. Please send a DM with your full service address and if possible a photo of your modem. I can also verify some details if needed and from there I will be able to see what type of connection you have. We are a 24/7 team, here to help. -Athan

@optus_help Took 3 goes to send that.

So sick of my flaky internet ATM. @optus_help - surely I don't have to do this every fucken few minutes. This is my life ATM. Turn modem on and off. Disconnect/reconnect. Run trouble shooter for the following message. ALL THE FUCKING TIME!