Overstock

@nasjacktrading We'd love to look into this for you! Please send us a DM or drop us a message at Twitter@Overstock.com

@marcuslemonis @dangreenoh Where are my bed sheets?

Opendoor is getting attention for offering mortgage rates that look "below market" and I want to talk about it. This isn't some magic trick. It's actually pretty basic. Here's how we do it: Opendoor mortgage rates aren't marked up. The end. See, when people talk about "market rates" for mortgages, they telling you about the rates they see online from their lender, or from Mortgage News Daily, or some other source. Remember: those rates include 350 basis points of markup on average, based on self-reported data to the Mortgage Bankers Association. 350 basis points is not nothing. As a rough rule of thumb, every 100 basis points markup raises a consumer's mortgage rate by 0.25 percentage points. So, let's all acknowledge that "market rates" in mortgage reflect 350 basis points of markup, which raises a customer's mortgage rate by roughly 0.875. Opendoor changed that. Our mortgage rates are what happens when you take that markup out. It's like what E*TRADE did for stocks. In the 1980s, the market price of a stock was whatever its price was plus whatever your broker charged. It's why every broker had a different price. Today, the price of a stock is the same everywhere. So if Opendoor's mortgage rates look "below market" to you, they're actually not. This is just the first time you're seeing mortgage rates without a massive markup. More here: opendoor.com/articles/why-m…

@joshua_rogers15 We would love to look into this for you. Please send a DM or email to Twitter@Overstock.com with your name, order number, and details, and we’ll reach out to you shortly.

@Overstock I didn't expect this home gym too look as if it was in. A garage sale for years. Presentation was piss poor. But ok

@RachelxWilliams We're so sorry this hasn't been addressed. Unfortunately we haven't seen a message from you by DM or to our email at Twitter@Overstock.com. Please reach out, we'd love a chance to look into this.

@Overstock Perfectly sums up their 💩 business. They don’t take care of their customers . Messaged them And got no where.

Bought a dresser on @Overstock 3 days ago, now it’s $150 cheaper and they won’t give me the difference back. What poor customer service! Do better @Overstock - I’ll never buy from you again

@SheTradedIt Thanks for reporting! Please let us know if we can help in any other way.

@Overstock_help @Overstock: scam site under your name: crafine.shop/products/6-cu-…

@TrevorTen18 We would love to look into this for you. Please send a DM or email to Twitter@Overstock.com with your name, order number, and details, and we’ll reach out to you shortly.

@elonmusk please buy @Overstock @BedBathBeyond they don’t have clue how to run a business and could use your help. They do not take responsibility for any of their errors. Can’t return and no refund. Delivery estimate 12-31, 1969 #ElonMusk #scam #NBC #abc

@persephione4 We would love to look into this for you. Please send a DM or email to Twitter@Overstock.com with your name, order number, and details, and we’ll reach out to you shortly.

@Overstock Called customer service but they couldn't help. I ordered 3 rugs labeled Olive/Charcoal color. Recd 2 charcoal rugs (right) and 1 reddish rug (left) Returning red one and I want to reorder, but will the color I receive match the first 2 or will I receive another red?

@lauren_p_10 We would love to look into this for you. Please send a DM or email to Twitter@Overstock.com with your name, order number, and details, and we’ll reach out to you shortly.

Terrible customer service from @Overstock! My husband called to find out how we can exchange a gift we received from a family member. He was told the credit would go to the original purchaser and he would need to give their information. When he told her that we did not want to

@aarghhh252 We would love to look into this for you! Please email us at twitter@overstock.com so we can help.

@BedBathBeyond Still waiting on a package which is now 9 days late. Yall are awful. NEVER BUY ANYTHING FROM BED BATH AND BEYOND OR OVERSTOCK

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@aarghhh252 We would love to look into this for you. Please send a DM or email to Twitter@Overstock.com with your name, order number, and details, and we’ll reach out to you shortly.

@curlyfro @BedBathBeyond @Overstock I’m having issues too. Order an EXPENSIVE Christmas gift through BB&B. Was supposed to ARRIVE on 12/19. It’s 12/21 and it has not even shipped out. Customer service says it’s normal 🤔? Worst decision ever. I will never buy from BB&B again

this one delivery driver has really ruined my week. i’ve been trying to get my sofa redelivered since monday. apparently no one at @BedBathBeyond/@Overstock actually manages their oversized shipment department so i’m might be sofa-less for christmas. what a nightmare.

@aarghhh252 We would love to look into this for you! Please email us at twitter@overstock.com so we can help.

@Overstock Terrible company. Customer service non existent. Expensive order is floating around days late. Customer service says it’s normal. Hopefully Santa is late for your company too Never using you ever again

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@SavannahBandit Please see our reply that was sent a few moments ago.

@Overstock I did as requested and received and email saying the order number I received is not a valid number and please send a screenshot, which I did send. I have not heard back. At what point do I ask AmEx to investigate?

@Overstock I am trying to get a ship date for a recent purchase. Crickets from customer service when I ask for assistance. This is a Christmas gift. What do I have to do to get a response?

@mimimama_12 We would love to look into this for you. Please send us a DM or email us at Twitter@Overstock.com with your order information and concern, we will be in touch right away.

@Overstock we ordered a dining table and the delivery date was showing next week. Now it’s 12/1. We live in the same city as your warehouse. Can we come pick our table up?

@ForsyteExchange We appreciate your feedback and we'd like to look into your concerns. Would you provide us details in DM or at Twitter@Overstock.com?

@Overstock You AI assist is a nightmare. Your pricing at checkout is a literal crime. Bed Bath & Beyond is dead to me.

@was5477 We would love to look into this for you. Please send a DM or email to Twitter@Overstock.com with your name, order number, and details, and we’ll reach out to you shortly.

@Overstock This has been one of the most frustrating customer service experiences I’ve ever encountered. A company of this size should have a more efficient and responsive process for handling defective products. Customers should not be penalized or charged extra for returning.

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@MattBanning111 We'd love to help! Send us a direct message with your order details.

@marcuslemonis @BedBathBeyond @amyesullivan I waited on hold today for 2 hours to get support for an online order at Overstock. And my replacement parts have taken two weeks to get for a bed that I can’t sleep in cuz it was missing the slats. And nobody knows anything. If you can’t get online right, you’ll never get retail

Sneak Peek: small format smart retail. @BedBathBeyond Letters of the Day GMROI #BedBathandBeyondisBack