PVR Support

@BigScreenD Thank you for your wonderful appreciation! We're thrilled to know you had such an incredible experience with us. Your kind words truly motivate us to continue delivering exceptional movie experiences. We look forward to welcoming you again soon. -Rajul

What an incredible experience at @_PVRCinemas Palazzo IMAX! 🤩 The crisp picture, amazing 12-channel IMAX sound, and immersive field of vision made the trip from Hyderabad to Chennai absolutely worth it. #IMAX #TheOdyssey

@vbala21aug Namaskar, We would request you to kindly share your registered phone number, email ID, and second booking snapshot via DM so that we can look into the matter and assist you accordingly. -Rajul

@_PVRCinemas I've attached my ticket screenshots as proof. I hope PVR Cinemas takes this complaint seriously and provides a proper resolution. I'm not blaming the employees, actually this pure PVT management mistake for not taking proper maintenance of the screens and projectors.

@_PVRCinemas (1/3) Very disappointed with my experience at PVR ECR Heritage,today. I had booked two back-to-back movies Anbe Diana (9:00 AM) and Odyssey (12:00 PM). After reaching the theatre, the first show was cancelled due to a technical issue. The only response was sorry.

@poornimajoshi72 Namaskar, We would request you to kindly share your registered phone number, email ID, and booking snapshot via DM so that we can look into the matter and assist you accordingly. -Rajul

Avoid PVR ECX, Chanakyapuri you expect a premium cinema experience. #Odyssey was marred by a faulty soundtrack, two interruptions during the screening, and a management that showed little concern despite repeated complaints. @_PVRCinemas

@MayankThakran51 Namaskar, We would request you to kindly share your registered phone number, email ID, and booking snapshot via DM so that we can look into the matter and assist you accordingly. -Rajul

@_PVRCinemas When it was time of interval. They showed the interval frame and tuned in the lights and suddenly after 5 seconds the movie started automatically and lights turned on. No time was given for interval. I paid 1500 rupees for this experience?@_PVRCinemas u might wanna look into this

My experience at @_PVRCinemas in Vegas mall dwarka. I went there to watch the odessey today. I booked the tickets at 1:45 pm and the show was of 1:30 pm but still got there before time because the number of ads they show is insane. What happened next is even worse....

@UTKARSH73748121 @bookmyshow Namaskar, We would request you to kindly share your registered phone number and email ID via DM so that we can look into the matter and assist you accordingly. -Rajul

It was a shocking experience at @_PVRCinemas Lulu mall lucknow. I booked a ticket for 4DX and the seats and handles were damaged. It gave a vibe of some third class cinema. They took 480 rupees and in return the experience was horrendous.

@MO170296 Namaskar, We would request you to kindly share your registered phone number, email ID, and booking snapshot via DM so that we can look into the matter and assist you accordingly. -Rajul

@INOXMovies Very disappointed with experience during The Odyssey at Ashoka One Mall. Recliner seat had a sharp nail protruding that could have caused serious injury. The manager dismissed the issue & said nothing could be done.#CustomerSafety #ConsumerRights #INOX @_PVRCinemas

@neverforgettheH Namaskar, We would request you to kindly share your registered phone number, email ID, and booking snapshot via DM so that we can look into the matter and assist you accordingly. -Roshan

Hey @_PVRCinemas your premier imax theatre, ambience mall Gurgaon doesnt even run AC properly. It appears I might become like one of those greek pigs by the end of movie with how much I am sweating. @ambiencemalls (p.s. this is the audi 4, the imax screen playing odyssey)

@Xinthian If you are still facing the issue after that, we would request you to kindly DM us your gift card number along with a screenshot of the error so that we can check the matter and assist you accordingly. -Roshan (2/2)

@_PVRCinemas My gift card shows incorrect after a failed attempt. When I first tried to book 5 tickets for the Spiderman No Way Home the coupon code worked but the final payment got rejected for a server issue. But when I tried to pay again, the code shows invalid. Help

@Xinthian Namaskar, We would like to inform you that if a transaction fails, the gift card/voucher is usually rolled back automatically within 30 minutes. - Roshan (1/2)

@monilbangar Namaskar, We would like to inform you that, as per our Terms & Conditions, modification or rescheduling is not possible once the booking has been confirmed. Thank you for your understanding. - Roshan

@iwallflowerr Namaskar, We understand that your experience did not meet your expectations on this occasion. Your feedback has been shared with the concerned team for review, and we remain committed to continuously enhancing our services to provide a better experience for all our guests.-Roshan

@_PVRCinemas @PVRSupport why on earth do your staff walk around randomly inside imax screen wearing neon jackets while the movie plays????? Train your staff man. You also sold same tickets to two different people and they were standing in theatre and trying to resolve it!!!

@vedicakant Namaskar, We would request you to kindly share your registered phone number, email ID, and booking snapshot via DM so that we can look into the matter and assist you accordingly. -Roshan

The Odyssey was *amazing* but shame on @_PVRCinemas (Priya) for switching on the lights the moments the credits rolled. Could barely see Nolan’s name on the screen. Some of us actually WANT to watch the credits FFS and respect all those who worked to put together this spectacle.

@WIJMyOpinion Namaskar, We would request you to kindly share your registered phone number, email ID, and booking snapshot via DM so that we can look into the matter and assist you accordingly. -Rajul

@_PVRCinemas does it again! After playing flat content in scope during the last show before it the people complained, they did the same during the next show for the first 10 mins. You can see the subtitles cropped at the bottom for the first image until a viewer complained.

@prakash_1111 Namaskar, We would request you to kindly share your registered phone number, email ID, and booking snapshot via DM so that we can look into the matter and assist you accordingly. -Rajul

@_PVRCinemas hi team…I booked the tickets yesterday for #odyssey in #4DX paying premium prices for tickets yet the seat were broken…I have written a feedback mail yet no response. Is this the way you treat your loyal customers

@iamkevins Namaskar, We would request you to kindly share your registered phone number, email ID, and booking snapshot via DM so that we can look into the matter and assist you accordingly. -Rajul

@_PVRCinemas why are u cheating customers - charging for 540 instead of 490 for Nacho and when asked for the nacho that comes for 490 - being told the price is NOT updated on the screen and it’s for 540 !! What is this - enough of fooling customers ? #SkyCityMall

@Vipinsri01 Namaskar, We would request you to kindly share your registered phone number, email ID, and booking snapshot via DM so that we can look into the matter and assist you accordingly. -Rajul

Dear @_PVRCinemas please change your recliner chairs from capital mall, nallasopara, maharashtra. These chirs are pathetic, so difficult to recline, if you did then it is impossible to hold it! So disappointed!

@DayaraaaaS Namaskar, We would request you to kindly share your registered phone number, email ID, and booking snapshot via DM so that we can look into the matter and assist you accordingly. -Roshan

Extremely disappointed with @_PVRCinemas INOX R World Rajkot. The show was cancelled due to technical issues, and the staff refused to refund my popcorn & coke purchase. Why should customers pay for your technical failures? Kindly resolve this! Bill: 5092FD12401 @ConsumerCourtIN

@AjayDahiya1419 Namaskar, Thank you for bringing this to our attention. Your feedback regarding the washroom condition has been shared with the concerned cinema team on priority for immediate review and necessary corrective action. -Rajul

@_PVRCinemas grandhigh street mall hinjewadi Pune PVR cinema hall, came here to watch 10:55 pm Moive show and the gents washroom condition is so bad that anybody can slip and can fall easily, if anyone reading it then pls look look into it

@ChokshiParsh Namaskar, We would like to inform you that, as per our records, the refund for your failed booking has already been processed to the original payment source. Thank you. -Rajul

@INOXMovies @_PVRCinemas Your messages sent mentioned only the F&B voucher failed, but apparently all tickets weren’t booked. Helplines don’t work, other shows are now full, and our evening is ruined. Refund + compensation required. Track ID: 102260143859982 Ref: 126397496211.

@normiee0 Namaskar, We would request you to kindly help us with your Booking Snapshot & Contact Details (Registered Phone Number and E-mail ID) via DM so that, we can get this checked at the earliest. Thank you. -Rajul

Very disappointing @_PVRCinemas 👎 40 minutes delayed due to technical issues at PVR PUNJAGUTTA 3:30pm colour grading screen issues 2-3 times at middle of the shows it was very unpleasant and disrespectful towards audience very very dissatisfied 👎 #Odyssée