Philo Hermans

Hope you feel better soon! I went through the same thing back in March. I’d been working from around 10 a.m. until 2 a.m. every day since January, just building nonstop. I had blood tests and everything, and it all came back fine. It was just stress and sleep deprivation. Harvard is calling it "brain fry": x.com/Philo01/status…

same, spent yesterday in the ER and it was scary. they did CT on my head and a bunch of tests just to rule out a possible stroke luckily the conclusion is stress and lack of sleep and shit nutrition I’m an idiot

@timalphena Yeah, it's nothing new, but I would expect this for well established apps, not apps that are both brand new 😂

@Philo01 Unfortunately these kind of things are common with competitors. I think it just proves that you made something better, and they are desperate.

Good news! The review was removed by Shopify! And guess what? I just discovered that the person who left the 1-star review launched an app that does the exact same thing. Since mine is free at the moment, he's probably frustrated by that 😅

@ceo_on_bus Not yet, but I will:

@Philo01 have you escalated to shopify or something ?

@daz882 I'm waiting a few days before reporting because I'm quite sure that he's going to use the same store to give himself a 5-star review. He made a mistake by using his other business as the partner name, he changed it, but the url slug doesn't.

@Philo01 I guess his app should be delisted for at least a month, as you had to carry the 1 star review for that period of time

@rezoundous Turns out it's 0 😅

what are the chances Fable stays on Claude sub after July 12?

@geongeorgek @elygiux I think it’s the other way around: the app was free, but only if you left a 5-star review, which is prohibited. Now they’ve made the app paid, even for the merchants they promised the app would be free for in return for a 5-star review.

@elygiux Making the app free and asking for review is prohibited?

One of our competitors made their app free to farm reviews using prohibited tactics. Right after Shopify announced a crackdown - they switched to a paid app and stopped the review farming. Their biggest mistake? They didnt grandfather existing free users. Hopefully the Shopify team took notes of the rule breakers and does not let them get a way with it 🙏

📌 Stable versions on Packagist are now immutable. Once published, the commit a version points to can no longer change. Retags are blocked, deletions are tracked with a reason and recoverable, and everything is recorded on the public transparency log. #php #phpc #composerphp

If you care about trust in the Shopify App Store, please add your voice here: community.shopify.dev/t/strengthenin… Real enforcement matters. Without meaningful consequences, bad actors will keep treating the rules as optional.

It’s a step in the right direction, but there doesn’t seem to be any meaningful penalty for willfully breaking the terms of the partner agreement. A permanent ban from BFS, along with a one-year delisting, would be something people would actually take seriously.

@eytanseidman @faridmovsumov Thanks for the update! That sounds like a good step in the right direction. I’m curious about the consequences for partners who are willfully breaking the rules though, shouldn’t these be banned / delisted forever? Otherwise they just keep going.

@Philo01 @faridmovsumov We shared an update here just now: x.com/jzazove/status…

Prediction: Shopify is working on a new App Store, and it will be live before Dot dev. I expect changes mainly in the following areas. - Shopify Ads - Reviews - UX (Some interesting Sidekick related changes for app recommendations) - Ranking algorithm The main reason I have this prediction is that Shopify was extremely silent about App Store-related issues on X recently. I think this happens when they have a solution but can't announce it yet. This is just a personal prediction, let's see...

@ValSocial Thanks Val! Appreciate it

Thank you for your feedback, as we are always interested in finding out how our customers are best served, from the direct messages they sent to us. I'll be sending over some details (via DM) on the renewal policy (which you already have in the TOS), specifically for the domains and the "why" behind the process.

What’s the point of sending a 30-day renewal notice for expiring domains if you renew them 30 days before expiration, @Cloudflare? Minutes after that email, I received the renewal invoice but I didn’t want to renew. Why not process the renewal on the actual expiration date?

Renewing earlier is fine. It’s mostly that this notice has no meaning, a few hours later I get the invoice as well. There’s no way to take any action on it to not renew when it reaches the 30 day window. Anyway it seems I sometimes get the 60 day notice but didn’t receive one for this specific domain.

@Philo01 @Cloudflare Because charges can fail. If you do them last minute that would result in downtime.

@jessethanley @Cloudflare The auto renewal is fine, but they could do it closer to the actual expire date and send more notices about an upcoming renewal. There’s also a renewal grace period quite often so you can still renew it after it expires.

@Philo01 @Cloudflare To be fair, the risk of losing any domains I have there is so high that I appreciate this.

@Zaezalus @Cloudflare Strangely, I got one just now for a different domain, but for this one, I only got the 30 days email.

@Philo01 @Cloudflare I start getting notifications exactly 60 days before a renewal is due, have had 3 just last month. Check if they are going to your spam folder or something.

@ChrisWare93 @Cloudflare Feels a bit like a dark pattern. Why not renew on the correct date and send a reminder before the expiration like any other register 😅

@Philo01 @Cloudflare Can confirm, had exactly the same thing happen with me. Luckily I track my domains elsewhere and knew it was coming up, but still.

@TheAwesomeTuvia You could look into something like Crisp and enable their AI integration. It’s not perfect but the AI does provide better experience because customers don’t have to wait for you, unless the agent can’t figure it out.

Ouughh I don’t know what to do!! My app reached the point where I can’t handle all the live support by myself anymore. I really want to do it myself so the support stays the best it can be. The problem is that most installs happen exactly when I’m unavailable. I don’t know if I should lower the quality a bit and hire someone… 🤷‍♂️

@eytanseidman @faridmovsumov Any update on the fake reviews by any chance @eytanseidman? It's getting out of control.

Thanks for caring enough to speculate! 😁 A couple of things worth setting straight: App recommendations are already available within Sidekick today, and we're always working to better match the right apps with merchant intent as they use Sidekick to help grow their business. On fake reviews: these are bad actors, full stop. Our App Store requirements are explicit that fake reviews violate the partner program agreement. We're actively identifying the partners doing this, and the consequences will be real. The integrity of the App Store matters a lot to us and the partners building honest businesses deserve a level playing field. We are going to work to make sure this happens.