Postmates Support

Need help? You can tweet @Postmates_Help 24/7 for real-time assistance, or visit our customer FAQs at support.postmates.com/buyer and postmate FAQs at support.postmates.com/fleet!

@ZAMENZA @ZAMENZA.Se quiser que a gente verifique isso pra você, manda uma mensagem na DM.

@andreia565131 ja entrei em uber que o telefone deles tava colado no vidro. isso é ilegal?

Um dia, cheguei em casa à noite e, ao abrir o aplicativo da Uber para encerrar o dia, vi a mensagem de suporte: uma passageira havia esquecido o chaveiro no meu carro. Entrei em contato com ela na mesma hora pelo chat do próprio aplicativo. Para quem não sabe, a Uber nunca passa o número de telefone do passageiro para o motorista, e vice-versa. Toda a nossa comunicação é feita por um chat interno, monitorado pela plataforma, o que exige que ambos estejam online e visualizem a notificação para a conversa fluir. Consegui combinar a entrega das chaves com ela, mas o meu coração ficou apertado por um detalhe: ela havia esquecido o objeto logo no início da tarde, e o contato só aconteceu à noite. Por conta desse intervalo de tempo, ela acabou precisando gastar dinheiro chamando um chaveiro para conseguir entrar em casa. Eu lamento de verdade quando situações assim acontecem. Mas a realidade das ruas é dura: durante o dia, não temos como parar o nosso trabalho, desligar o aplicativo e focar em um item perdido. Se fizermos isso, o prejuízo financeiro é enorme. O motorista precisa cumprir a sua jornada e só consegue dar essa atenção no final do expediente, quando finalmente chega em casa. É uma situação delicada, onde o passageiro sai prejudicado pelo tempo de espera e o motorista faz o que pode dentro da sua rotina de sustento. A não ser que se ache o objeto na mesma hora que o passageiro desce,mesmo assim não temos o contato dele, se for uma casa tudo bem, mas se for um prédio que a pessoa entra ou mercado como foi o caso, não tem como encontrarmos a pessoa. No fim, a paciência e a compreensão mútua são os únicos caminhos possíveis. 🚗✨

@marianaspinelIi Olá, @marianaspinelIi. Queremos ajudar com isso, mas não conseguimos o contato com você por aqui. Faz assim, segue a gente e manda uma mensagem. Vamos precisar de alguns dados.

Aconteceu: pedi um uber, o cara disse que tava c pouca gasolina e teria que abastecer e o carro simplesmente morreu no meio de uma avenida.

Thank you for bringing this to our attention. We understand your concern and are here to assist you further. To help us review the matter, please DM us the phone number and email address along with the order details linked to your Uber account. Once we receive this information, we will promptly review your case and follow up with you accordingly.

@Postmates_Help I need help. My order disappeared off the website. I've been waiting an hour and 6 drivers. I paid for the order. If it's under a different email. Please help me.

@shubham_gowda We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Postmates_Help why does it send my concern to an email instead of a live agent? My order is missing an item and I just can’t get an agent?

@elsajeanisme Hi there, we're glad to hear that you received the order. Please send us a DM with the phone/email address linked to your account and the order details so we can look into this.

@Postmates I feel bad! The guy dropped my order off at the wrong spot so then I got a refund. Then he came and found it and brought it to me 😭 now I need to repay him. It won’t let me on the app.

@zfsh7cs566 We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

The driver just stole my order and Uber Eats is not answering me what a ridiculous support service @UberEats @ubereats_uk

@opulentcandy We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support I still need help please. Please tell the driver I'll offer $400 for the return of the Switch and games. Please DM me if necessary.

@Uber_Support I left my @NintendoAmerica Switch 2 (in a case) in the back of an @Uber XL on February 28th. Please tell the driver I'll pay him $400 to return it. Here are the details of the trip

@lindapule7 We understand how important this is to you. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_RSA Me i not happy with uber

What's the longest trip you've ever completed via the Uber app? 🤩 #UberSouthAfrica youtube.com/watch?v=eEUODo…

@godess_mistress We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please provide the email address and phone number linked to your account, along with any additional details about your concern. We look forward to your response.

@UberEats Marked it complete. And now you are refusing me a refund. When it was yourselves who employed a driver who cant communicate in English in a country wherein English is a medium of instruction. I want my REFUND, i work so hard for my money to be eaten just like that!!!!

A win is a win 🙂‍↕️

@KentTucker We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please provide the email address and phone number linked to your account, along with any additional details about your concern. We look forward to your response.

@Uber_Support @Uber need to report an issue with a driver. What’s the best way?

We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please follow us back and let us know the email address and phone number linked to your account by sending us a direct message, along with any additional details about your concern. We look forward to your response.

Fuck you for not giving me my refund, fuck your fucking policy. @UberEats @Uber

@ajblueorion We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please follow us, send via direct message your email address and phone number linked to your account. We look forward to your response.

@UberEats I ordered meals for our family and all 3 of the main meals were missed. We got a partial refund. I contacted customer service because I think we should be compensated for the fees and time and this is the response. Unacceptable. I’ve spent hundreds. Never again.

@Lawxj2 In order to protect your privacy, we don't encourage users to provide their account information through public tweets. Please delete your post containing this info and do follow us and send us the details through DM.

We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please follow us, provide the email address and phone number linked to your account, along with any additional details about your concern. We look forward to your response.

@UberEATSGB @UberEats i require support ASAP pls

@mommy4cuties We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please provide the email address and phone number linked to your account, along with any additional details about your concern. We look forward to your response.

@Uber your driver left trash and urinated at my home early, prior to picking my daughter up!!!! Do better with hiring drivers

@GallowJackie203 In order to protect your privacy, we don't encourage users to provide their account information through public tweets. Please delete your post containing this info, follow us, and send us the details through direct message. Thank you!

Uber Eats has turned into a complete scam. Can't get in touch with anyone real. Credits given then immediately taken from my account. I want my money back not a credit for the tip. I will not be using again. @Uber_Support @Uber_Support

We completely understand your concern. Our in‑app Help section is the best way to report issues; it ensures they reach the right team fast. Furthermore, you'll always reach a live agent when you contact us here on social media. To assist us in investigating your concern, please share a few more details about the issue along with your registered account email ID and phone number via DM. We look forward to hearing from you.

@Postmates_Help ? Postmates ?

@Uber_Support why is it impossible to find a contact support phone line to simply ask to block a driver?! is this your rider safety policy? what the fuck is this fake-broken ass webpage. fix that shit immediately

@elemawusi_ We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support Hi! I have gotten back to you via DM

@ConorCPaterson We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

Why do I get harassed every time I take an uber by the driver to cancel the ride and then e-transfer them a lower amount so they can keep the whole amount instead of the driver losing part of the drive to uber fees @Uber @Uber_Support

@tlimof166 We understand this experience was less than ideal. We'd like to take a closer look. Please send us a DM with the phone number and email address associated with your account. We'll be looking forward to your response.

@Uber_Support a passenger made a mess on sunday night, I reported everything sent everything that was requested but I still haven’t received a response. Please help me.