Pradhan's Fintech@PradhansFintech
@csppartyglobal we recently received an email from @instagram stating that one of our videos had been reported for trademark infringement. After checking the details, we found that the reported video was about the "Navi App" and due to this trademark complaint that video was removed from both Instagram and @facebook.
@Meta provides an option to contact the reporting party and request the removal of the infringement claim if you believe the decision is incorrect. In our case, we were not committing any trademark infringement at all.
The report email contained a contact email address (enforcement2@beyondcloud.org.in), so we tried reaching out to them. The email address was different from Navi's official email, which can happen because many companies authorize third-party trademark protection services to take action on their behalf across social media platforms.
As you can see from the screenshot, this was the email address from which we received the trademark infringement report. We sent a detailed email explaining "why our video did not violate any trademark rights" and also mentioned the report number. We have attached a screenshot of that email as well.
In CC, we added several email addresses ( cs@navi.com, gro@navi.com ) that were publicly available so that our issue could reach the right people and get resolved quickly. In BCC, we also included a few email addresses, including Grow's "Grievance" email ID and the "Nodal" officer's email ID. ( nodaloffice@navi.com, grievance@navi.com )
We sent this email on 3 June 2026. On the same day, we instantly received an acknowledgment from gro@navi.com, providing us with a support ticket number ( 1327736 ) and the name of the senior executive handling the case was " Mr. Saddam Hussain ". This made us believe that our concern had reached the team and that we would receive a resolution within a few days.
However, after that, we did not receive any further response from Navi or from the email address that reported the infringement. We waited for several weeks but there was complete silence.
Then on 29 June 2026, we decided to follow up again. When we searched for the domain and tried to visit the website linked to the reporting email, it was not opening. If we directly entered the domain " beyondcloud.org.in", then it redirected us to another website called "beyondcloudintel.com". We searched there and found another email address ( queries@beyondcloud.org.in ) so that we could contact them and try to resolve the issue.
We sent ( forwarded same ) another email to this address and also added one of Navi's senior officers' email ID ( hina.doon@navi.com ) in CC so that the matter could reach them as well. Unfortunately, nothing happened.
Today is 6 July 2026 and we still have not received any reply from anyone.
Our question is: if someone files a trademark infringement report and then never responds to any emails, what happens in such cases? We have already submitted our explanation and there was nothing infringing in our content but without any response, how are we supposed to know whether there was an actual infringement or whether it was a false report?
We would like to request @Meta, @facebook, @instagram, @LiveLawIndia, @LivelawH, @livelawupdate, @LivelawAcademy, @LivelawBiz, @lawandordertv, @GoI_MeitY, @IndianTechGuide, @ManojDey23, @CreatorHelp_CF to look into this matter. Please review this case carefully and let us know what should be done next.
