Primo Brands Customer Direct

@SkillJoyed Hi there, thanks for calling this out, we want to review it with our team. Please send us a DM with the location details, address, and time so we can look into this.

@CityofSeattle @PrimoWater Would love it if y’all DIDN’T illegally block the crosswalk in downtown Seattle. Truck was not stuck in the middle of traffic, it was fully parked and people were walking around it into the traffic intersection.

@Spidermojo Hi Gene, we appreciate you sharing your experience. We’d love to understand more, feel free to send us a private message with further details.

Avoid @Primowater like the plague! Primo brands is one of the worst companies that I've ever had to deal with. Their service sucks which they then follow up with deceptive business practices.

@JimJeansps0g Hi there. We're sorry to hear about your experience with our services. This is not the level of service we hope to provide and apologize for your troubles. Please send us a private message with your account details, and we'll look into what went wrong.

To cancel @PrimoWater you need to send certified letter. This company is so shady. Reporting to BBB.

@BlockHead_1969 Hello, we hear your concerns about the delivery changes and the impact on your routine. We would like a chance to help find a setup that works better for you; please send us a DM with your account details so we can review your options, and see what we can do to make this right.

@PrimoWater Since you ended the replenish method of delivering water, I will be changing to another company for my home drinking water. You didn't even bother to check with your customers about this change.

@Veronic04886188 Hello Veronica, can you send us a PM with your account details and any other relevant information so we can take a look into this for you?

@PrimoWater You are the WORST thing that could have happened to Zephyr/ReadyRefresh. DECADES LONG customer on auto pay and you put me into collection and then don't answer the phone. That is how you treat customers?????????????????????

@JimJeansps0g Hello Jim, we are disheartened to hear that you are having issues with the ordering process. Can you send us a DM with your account information and the issues you are facing so we can get some better insight to your situation?

@PrimoWater do you not know how to do basic math?

@mattheel Thank you for the information. We will work on having this corrected as quickly as possible.

@PrimoWater Food Lion 101 N Scotswood Blvd Hillsborough, NC Walmart Hillsborough Supercenter 501 Hampton Pointe B Hillsborough, NC

@PrimoWater Daughter wanted us to stop using so many 16oz bottles of water and creating so much waste, so she got 2 of your 5 gal. Both fillers in my city were out of order. Not so convenient after all? Gonna need you all to do better if this is gonna work.

@samuraiyn Hey! Thank you for bringing this to our attention. If you don't mind, could you please send us a DM and let us know the specific location you're referring to? We hope to hear back from you soon. Thanks so much.

@PrimoWater hey, what in the world is this? Why are all of your machines breaking down lately?

@madlittlepixel Hello, we are concerned to hear that your delivery and customer service experience was not up to your standards. Can you please send us a DM regarding your experiences so we can help address these concerns?

@Werdnah815 @madlittlepixel Good afternoon, we are concerned to hear that your delivery and return experience was not what you expected. Can you send us DM with more information about your experience so we can look into it?

@madlittlepixel @PrimoWater Sheesh I forget to give them my empty bottles 50% of the time because the deliveries aren’t a set day of the month and not even a set day of the week. That is ridiculous

@madlittlepixel Hi there. We're so sorry that this has been your experience. If you don't mind, could you please send us a DM so we can connect with you? We hope to hear back from you soon. Thank you so much.

@inxsivedrummer We're truly sorry you feel this way, and thank you for sharing your thoughts. We take all feedback seriously and will continue working to improve.

@PrimoWater Your "team" since taking over April 2025 is horrible. I won't waste my time with Primo Brands "team" any longer.

@PrimoWater I strongly urge to not use Primo Brands for your breakroom needs. They are completely unprofessional and will charge you for items not ordered. STAY AWAY at all costs.

@Snakeboi_Karate Hi there. We appreciate you bringing this matter to our attention. This is not the kind of experience we want for you, and apologize for your troubles. Please send us a private message with your account details, and we'll look into what went wrong.

Do NOT use @PrimoWater. They are a scam company. We were billed for a water subscription and we never received the order. Even after we cancelled our subscription, they are still invoicing and sending us a bill each month. Luckily @Chase has great credit card protection. Avoid!!

@JimJeansps0g Hi Jim, thank you for bringing this to our attention. Pricing can vary based on service plans, and we'd be glad to help clarify what may apply to your account. Please send us a DM with your account details so our team can review your pricing and explore available options.

@PrimoWater I’m paying 17.49 while you advertise 9.49 for 5gal and my friends pay 9.49. Fucking bullshit.

@SteveRo98922753 Hi Steve, we’re very sorry to hear about the issues you’ve experienced and understand your frustration. We’ve replied to your private message and will continue assisting you there to review the situation and help resolve it. - MT

@TGL @PrimoWater Do not buy from these people. 3rd delivery missed. Now they say they don’t carry the water I get anymore. No calls management 3 weeks with no water. What kind of company is this. I need someone with a brain to contact me

You're saying not all @PrimoWater turf deliveries are like this?? 😂

@Disneydad94 Rob, can you send us a PM regarding your delivery issues so we can better assist you. More details will allow us to get you connected to the right resource to resolve your delivery issues.

@PrimoWater you missed my delivery on Wednesday and came on Saturday instead. I ran out of water and left 4 empty bottles out. You left me 1 new one. 1 birdie 2 weeks. Really?????? Fix this immediately

@TylerBurton32 Hi there. We're sorry to hear that you feel this way, and apologize for your troubles. Please feel free to send us a private message with your account details, and we'll address your concerns. Looking forward to hearing from you soon.

@PrimoWater I hate your company so much how you reman in business defies logic.

@PrimoWater the most incompetent company on the face of the planet. Your app is broken. Issues on deliveries every single month legit the worst company I’ve ever dealt with. Last time I checked 184.95+200 =384.95 But perhaps my eyes are deceiving me. Fix your shit

@Atomic_Tattoos We’re very sorry to hear about your experience, especially after months spent seeking a resolution. Being charged rental fees for equipment you own is understandably frustrating. We want to help. Can you send us a DM with your account information and phone number?

@PrimoWater Hey why are you guys charging me for cooler rentals when I own them? I have tried repeatedly to have the billing fixed for MONTHS now & it hasn't stopped. I have called, emailed, & used the chat feature. I have paid over $12k in rental fees for equipment I own!