Public Storage

@cubschaoscvnt You should be able to message us here on X now! If you're able to share your account number with us via DM, we can look into this.

@PublicStorage I don’t have those. None of your representatives are helpful and are actually down right rude.

Hey @PublicStorage you can’t charge me 3 times (on autopay!!) and then hold my unit hostage when it’s YOUR mistake! Now yall only give me 48 hours to figure it out and I work during your open hours.

@btjlda Hi Jane, sorry you're having an issue with your unit. Are you able to DM us with your account number so we can look into this for you?

@PublicStorage I have a unit that I am paying 300 a month for, for almost a year and the key was lost a couple months ago I have requested a new lock and STILL NO LOCK It is very hard to speak to anyone because rarely is an employee there I am getting very angry

@KarlWoitach Hi Karl, this has been escalated to your local field team and someone should be in contact with an update for you soon!

@PublicStorage - my 12th floor unit at 385 Gerard Ave. Has not had sufficient air conditioning if any at all for quite a while. Is someone working on this?. My contract States this is for a climate controlled space. Appreciate a prompt reply on this.

@bm161t Hi there, please call our service line at (800) 742-8048 or chat with a Virtual Property Manager at publicstorage.pub/3NEj8pb and someone will be able to look into this for you!

hey @PublicStorage, if the first month is $1, and my move-in date was 6/20, why am I getting billed again on 7/1?🤨

@meeka_1 Hi there! We're unable to DM you, but if you're able to message us on IG or FB with your account number, we can look into this for you.

@PublicStorage do you all have an email to a manager who actually responds? Because Tiana Carter out of the Atlanta GA area does not reply or even acknowledge emails as a professional district manager should.

@mcfrenz Thank you for reaching out. Please call (800) 742-8048, and one of our Customer Service agents can look into this for you!

Hey @PublicStorage is there any wiggle room on rate hikes? A 25% hike seems very steep. I’m a very happy customer otherwise! Your employees & services are great! You just might be pricing me out in short order, & I’ll have to check out the other 2 new facilities opening in town.

@Morlaury Hi there! We'd like to look into this for you, but are unable to DM you here. Please DM us on FB or IG with your account number and we can look into this. Thanks!

@PublicStorage My unit was placed under a preliminary lien and the lock was cut and replaced with an overlock. I personally put two guitars inside last visit. They are now gone. My other items are still there. No documentation provided on the whereabouts.

@msophiareynolds Hi Sophia, we'd like to look into this for you. We're unable to DM you here, but if you DM us with some additional information about the situation on IG or FB, we can take a look!

This @PublicStorage company is awful. the property managers gave us wrong information regarding due dates which caused a fee of $20 spoke to them and they agreed to remove it because of the miscommunication. Month later it isn’t removed & no customer service to speak to for help

@IAMSteveCox Hi there! We're unable to message you on X, but if you DM us on IG or FB, we can look into this for you.

.@PublicStorage I need someone with regional authority over 3692 Clairmont Rd, Atlanta facility to contact me ASAP!

@PaintalHarman Hi there! We're unable to DM you here, but if you're able to reach out to us on IG or FB, we can help look into this for you!

@PublicStorage We just got to our newly rented unit and found someone else’s stuff in the unit (that was empty on inspection last week). No response on the local customer service line. Who do I call for immediate assistance?

@TheRealTracy37 Thanks for contacting us! Occasionally, we may get tied up helping other customers and appreciate your understanding. Feel free to call ahead in the future to ensure that someone is at the desk when you visit us.

@PublicStorage I get only have one person working in the but put some sort of sign on the locked door that will at least confirm 1) somebody's working today and 2) about how long they'll be gone. Would be nice to know if it's 10 mins or 30 mins. Been waiting over 15 mins now.

@metroadlib Hello, we’re sorry to hear about your experience. Please give our customer service team a call at (800) 742-8048, and one of our agents will be happy to assist you.

I have now called Public Storage 6 times to speak with the "on site" manager about the fact that my key won't open the lock. I've already had one task rabbit mover cancel on me b/c I couldn't access the unit to show him photos of what he's moving. I've gone TO the office twice.

@GenslerDanielle Hi Danielle, we'd love to help you get this solved! Check your DMs

@PublicStorage I was supposed to have someone call today about my unit at 9:30 am est. I called and left a message. Call was not returned. It’s been 3 days of trying to reach the office.

@PublicStorage trying for the last hour to reach anyone about my unit.

@jjmurray_dsw Hi JJ! It looks like we're unable to DM you here, but if you message us on IG or FB, we can help sort this out for you.

@PublicStorage uhm...I just left my THIRD voice msg since Tuesday and NO ONE has gotten back to me; is there any other way to speak to someone??

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@jjmurray_dsw Hi there! We recommend calling our customer service line at (800) 742-8048, and one of our agents will be able to help you out!

@PublicStorage hey, @publicstorage, i've been attempting to cancel my unit for several days now and left several ph msg's at the ph number for the location in my zip. Also, the virtual assistant does not work well - provided me with a link to end my lease but the link doesn't work; HELP‼️

@Musluyucel Hi Yücel, we've escalated this to the District Manager for your area and someone should be in touch with you soon.

@PublicStorage I’ve got ground floor, paid extra, when I get there, my storage was on 3rd floor.

@Tim56174610 Hey there, thanks for reaching out! Please contact our service line at (800) 742-8048 or try our virtual chat at publicstorage.pub/3NEj8pb for further assistance.

@PublicStorage are you guys absolutely serious? You're Roanoke facility off of Franklin road has no security, the gate is wide open, and because of that someone has used it as their own personal facility for a PODS unit. On top of all that the lights aren't working on the inside so is super dangerous. And you still want me to pay $148? Do better

@lisaweedn Hi Lisa, we're sorry for your experience and thank you for this feedback. We've escalated this message to the appropriate parties.

Hey @PublicStorage I rent 2 units (infested with termites) and you tripled my rates! Your mobile app double charged me, applied charges to wrong units, site staff won’t call back & regional manager ghosted me. I paid in full and now I’m being denied access. WTF?!!!

@ChrisKnight407 Hi there! Can you DM us here or on IG so we can help you out?

@PublicStorage I have a complaint and before we go to BBB and arbitration, how do we resolve this issue? cant get ahold of anyone in corp for an Orlando Location please advise. Thanks