Public Storage

@Zerggiee Hi Jessie, we'd like to connect with you to learn more about the situation that occurred. We're unable to DM you here, but if you can message us on IG/FB with additional details, we can look into this for you.

Hey @PublicStorage would you like to explain why one of your employees kept my girlfriend’s ID and refused to give it back and then drove away from the building???

@SoSaysJ Hi there, we've DMed you to gather some more information about your situation!

@PublicStorage @_BossLady831 @PublicStorage what is the contact information for your legal department? It is becoming clear that someone who works at your facility stole all of our stuff out of our unit.

@PublicStorage Rented unit 1/26 Realty Rd, Carrollton, TX. Reported ceiling issue at move in no response. Returned 4/26 found 75% of my stuff damaged by water/mold. Waiting 4 manager call in 24–48 hrs still nothing. Unacceptable. I will not pay disposal costs for facility damage.

@TheeCleveland Hi there! Looking at your account, it seems that you've been assisted by our Customer Service team. Please DM us if you have any further issues that we can assist with.

our unit while rent is paid. This is preventing access to essential tools needed for vehicle repairs and is forcing additional costs Provide access within 48 hours or we will file complaints with the Texas Attorney General and pursue legal remedies for wrongful denial of access

@PublicStorage We’ve been working for 6 months to resolve disputed fees on our account. We paid April rent in full based on your employee’s representation that these fees would be escalated and addressed. Despite that, the fees remain unresolved and we are currently locked out of

@durbanlorange Hi Jeremy, we understand that a rent increase is never a welcome event and apologize for any inconvenience this causes. If you have questions about your rate, please call our service line at (800) 742-8048 or chat with a Virtual Property Manager at publicstorage.pub/3NEj8pb.

I got a @PublicStorage unit a little over 3 years ago for $188. That price has grown steadily til today when I got an email saying my rate has now gone up to $325 and today is the day I start searching for a new storage facility because that’s just ridiculous

@beneat8 Hi there! We're sorry that this happened on your recent visit. Please DM on IG or FB with some more information so we can look into this.

@PublicStorage stuck in your elevator in Port, Washington and people are just arriving now to help us. No one was here to check us in and you gave us the wrong unit from start to finish the day has been a disaster.

@_BossLady831 Hi there, we have bumped your incident to the District Manager for you!

@PublicStorage @SoSaysJ I am a current customer with no results from the on site manager or corporate. Who is going to help me.

@SoSaysJ @_BossLady831 Hi there, please DM us with your account information and more information about the situation so we can look into it. Thanks!

@PublicStorage @_BossLady831 Everything was stolen out of a unit of ours last week and your staff will not communicate with us. Is that standard? Also, is it standard for your facilities to have no one on site during business hours?

@DaveSchweikert Feel free to DM us on Facebook or Instagram if messaging on X is still unavailable.

@PublicStorage I can’t message you unless you follow on X. Please provide another method of communication

@PublicStorage I have closed my account with a paid receipt and continue to get bills with threats of collection. No one is available by any listed phone number. How do I get your invalid payments stopped?

@LurkyLurkerton Hi there, we're sorry that this happened to you! Please check your DMs.

@PublicStorage @PublicStorage No response? Please DM me.

@PublicStorage I was locked in your office vestibule today at 234 S Haven St. I was literally trapped and could not get ahold of ANYONE. I called customer service and I called local property manager. I was about to call 911 or Fire Dept.

@jessicadoe Hi, thanks for reaching out! We recommend contacting our support agents at (800) 742-8048 or using the online chat here: publicstorage.pub/3NEj8pb.

@PublicStorage hi, i need to speak to someone pls

@RichKessler3 Hi Rich, thanks for bringing this to our attention. We've escalated this message to the appropriate parties.

@3fourteen2wenty Hi Christian, make sure you're using the same credentials you use on the Public Storage website when you log in on the app! If you haven't created a login yet, you'll need to do that at publicstorage.pub/4186PED before you can log in via our app.

@PublicStorage fix your damn app login portal. Whenever I try to login I always have to click “forgot username/password” even though my info is always the same and then when I finally get the reset it doesn’t work. If my unit gets the lock cut because of your service I’m suing.

@TedrickScott Hi Scott, we're sorry you're having trouble, but we're here to help! Call our service line at (800) 742-8048 for personalized assistance or chat with one of our Virtual Property Managers on publicstorage.com.

@PublicStorage they cut my lock and placed it. I paid 306 they did not wave the $100 then I got a call saying I owe $247. When I tried to pay the 39 or 49 he said pay and they will waive the hundred or $200 it automatically took $247 out ridiculous.

@BiznessSavvy We recommend contacting our support agents at (800) 742-8048 or using the online chat here: publicstorage.pub/3NEj8pb.

@PublicStorage I can’t here I am not verified.

@PublicStorage I need your help please dm me

@Bre_InTheClouds Hi Sabrena, we've reached out to you via DM about this situation!

@PublicStorage please don’t auction my items, I am involved in the government shutdown and not getting paid. Please provide me an extension. My dad’s remains and other mementos items from my deceased parents are there. I also sent an email here and to customer service.

@JBtheSHOOTER Hi, we just sent you a DM.

@PublicStorage @PublicStorage i just found out my lock was cut and replaced. my payments were all on time. there are no notes on file about this. i will pursue legal action

Want a smooth seasonal swap? Sort, label, and rotate your storage like a pro with these tips.❄️ publicstorage.pub/48CjSmg

@cmiller969 Sorry you are having trouble. We're here to help. Please email your account number to support@publicstorage.com, and we'll look into this.

@PublicStorage do better with everything I go to my storage 1-2 year and the one time I do go I can’t get in my unit I called n waited almost 1-2 hrs still upset because I had a plan and still today my plan has been completed so I have to figure out when to complete