Raghav Basumatary

@Mappeducitizen @SkodaIndia Yep, 100%. Thanks for the input!

@RaghavBasu @SkodaIndia Also ensure you have a dual dashcam fit on the car. It should help you in case of issues with police / FIR / Court presence. Dashcam always acts as safety net. Please invest on it immediately.

AVOID @SkodaIndia CARS - MY NIGHTMARE WITH SKODA SERVICE CENTER So I scheduled for the home pickup of my Kylaq for the welcome service (my car had just hit the 1000 km mark). The driver from the service Center arrived early morning, made me sign the form for handover

@Rai_Anish @SkodaIndia That’s exactly it. Appreciate you taking the time to understand my side as well Anish 🙏🏻

@RaghavBasu @SkodaIndia Fair point, Raghav. I empathize with the situation, and I agree @SkodaIndia can step in to support customers in such cases of stupidity by their dealers. If calling them out helps drive that accountability, it’s understandable.

@TanujSarda @SkodaIndia Thank you for the kind words of support 🙏🏻

@RaghavBasu @SkodaIndia Firstly extremely sorry to hear the harrowing experience you had with Skoda. The company is fully responsible for the accident and for providing such useless driver. Signing a waiver can’t and doesn’t waive Skoda liability. Hire a good lawyer and I pray and hope it will be sorted

@sSNaDEeM @SkodaIndia It definitely won’t stand a chance.

@RaghavBasu @SkodaIndia what if there was injury or fatality? who is responsible? I don't think that waiver will stand a chance in court. Driver at fault has to be accountable

@GautamHarnik @SkodaIndia It sickens me. Zero accountability!

@RaghavBasu @SkodaIndia @SkodaIndia is pathetic. Bought a Kushaq last year among 2 others VW cars we have currently. The car goes for a service and comes back with the steering controls not working. Workshop guy talks rudely over the phone. A complaint lodged with the dealer and the company is futile.

@friendsofwealth @SkodaIndia I wonder how far we are from the day consumers will feel truly protected - especially for purchases that are supposed to last over a decade.

@RaghavBasu @SkodaIndia All brands are similar. Every says there's is worse. The problem is enforcement of laws and better laws with consumer rights protection.

@SwapnilNakate9 @SkodaIndia The optimist in me is no longer with us. You should be afraid, given the sad state of affairs!

@RaghavBasu @SkodaIndia Now I am worried about pick up drop facilities

@Naval3101 @SkodaIndia I can’t tell you how many times I’ve relived this day in my head, where I take the car in myself. But still - why offer a service when you can’t back it with accountability?

@RaghavBasu @SkodaIndia So sad to see this. But the first cardinal mistake is opting for a pick up . had a Skoda and however painful always drop it off and pick it up yrself If you value it just take that extra trouble it’s worth it. dealers must take responsibility too.

@Letsthrottle @SkodaIndia I honestly regret it badly. But I’d urge you to think beyond the pick up service bit - I’m sure there’s so many shady practices that go on which get masked from the consumer. Till when will these institutions be allowed to get away?

@RaghavBasu @SkodaIndia Please its a request to all car buyers, spend 1 day for your cars. Don't let it be on the mercy of car dealers. I have caught changing new cars disk brake pads by mechanics & selling it to the customers as new. I have caught my car 30k km battery getting changed when out 10 min

@kadal27 @SkodaIndia @volkswagenindia Yep. Only a single comment asking about my details in DM. No response yet. Hello? @SkodaIndia are you there??

@RaghavBasu @SkodaIndia @SkodaIndia doesn't have the courtesy to reply, it seems.😢 Everybody, beware of @SkodaIndia and @volkswagenindia in India.

@tnwatch1 @SkodaIndia It’s horrendous. And the system (policies, communication by customer “delight” managers etc) is designed to make you believe you don’t have any other choice but to comply.

@RaghavBasu @SkodaIndia Such a sorry situation, hope you get your car fixed soon 🙏 Disappointingly this is how life in india is... for middle class

@CAVivek_N @SkodaIndia There’s a new service called “Welcome service” - offered at 1k / 1 month I believe. What a welcome they’ve given to me indeed!

@RaghavBasu @SkodaIndia Sorry to hear this. But on a side note isn’t first service at 15k or 1 yr whichever is earlier for Kylaq?

@AyathilJobin @SkodaIndia Dang, what a mess. How are brands like VW and Skoda operating this way? It’s horrible. Good luck with your car, hope things turn out in your favour

So they did a underbelly & exhaust coating & that according to their invoice involves removal of the entire system so maybe it could have happened during that process but I don’t know definitively what could have happened but when I raised a complaint they denied initially saying we don’t know how it could have happened but then they forgot that they sent me a video of the coating which shows the rope tied under the exhaust so now they can’t say they didn’t notice it & now they are saying we are investigating it further.

@me_plaknas @SkodaIndia Sounds divine! Hope I get to take mine on a trip soon too. Thanks for the support brother! 🙏🏻

@RaghavBasu @SkodaIndia I do the same, man… Took mine on highways & hills of Manali recently and honestly, what a beast… smooth, planted, and just eats up the roads 🔥 Really hope yours is back to that same glory soon.

@x2amit @SkodaIndia “Least coordinated internal team” is BANG on the buck. I had to call them thrice before they could schedule my service. Imagine! Customer chasing the service Center! And for all that - only to end up in this awful situation.

@RaghavBasu @SkodaIndia Selling is easy but maintaining a good relationship is always difficult. Skoda seems to me as the least coordinated internal team during multiple experiences and it’s never transparent with their customers when it comes to services. They take a feedback without resolution.

@raamki @SkodaIndia I’m aware. I understand your viewpoint, trust me. Just that something about letting this go isn’t easy. Can’t make peace of mind with letting go of principles.

@RaghavBasu @SkodaIndia You do realize the amount of running around one has to do to take the dealer to consumer court over this right? Claim insurance, get it repaired and move on. Value mental peace over taking the fight to the dealer in this case.

@LearnerSpeaks Yep - zero ownership of the situation. I was even told by one of the reps that they did me a favor by coming out to the station! Wasn’t going to have it then. Not gonna have it now.

@RaghavBasu They are lying. They just want to go away and escape the responsibility.

@Techishala @SkodaIndia I’ll let @SkodaIndia answer this, as I’ve already provided the info and haven’t received any update. Don’t want to turn this into an unnecessary blame game exercise. I just need the right person/institution to take accountability.

@RaghavBasu @SkodaIndia dealer name?

@realhbk @SkodaIndia Yes, an accident that occurred when the car was being driven by THEIR employee.

@RaghavBasu @SkodaIndia @SkodaIndia what can they do? Its an accident bro…

@me_plaknas @SkodaIndia I’d turn around each time I parked it, just to admire the beauty of it. To see it beat up like this was just heartbreaking.

@RaghavBasu @SkodaIndia Hey, just saw your post and honestly, that’s really rough to go through 😕 I got my Kylaq just a month ago too, so I can totally feel the attachment already… seeing it in that condition hurts even as a viewer.