Resmed

At Resmed, we create life-changing health technologies that people love. It started over 35 years ago with the invention of the Resmed CPAP. Today, we are unveiling our new unified brand. It's a new look and so much more.

@nancy41006329 Hi Nancy. Patient safety is Resmed’s top priority. We will always follow our guiding principles that prioritize patient needs and safety. If you are seeking answers about the updated contraindications and warnings for masks with magnets, visit Resmed.com/magnetupdate

@Resmed i just found out today that if you have metal 6 inches from the magnets in your headgear, that’s a problem. It’s dangerous. Why were your customers not notified? Why was there not a mass email sent out? That seems like a BIG deal.

@IAmNeomic Hi, data will only populate if it is in your Google Health app and Health Connect integration is enabled in your myAir app’s settings via Profile > Settings > Permissions > "Allow Health Connect Integration" if you have issues, contact our support team via myairsupport@Resmed.com

@Resmed Any chance we can get updates to the sleep app that allow us to connect it with something like Samsung Health? Would love to be able to include my sleep data alongside my steps and food.

@Karn_nark Hi, we're sorry to hear about the issue you're having with the myAir app. Please reach out to our myAir technicians directly via myairsupport@Resmed.com for further assistance with this.

Hi, how can I change region of myair account? my new airsense 11 wouldn't let me pair the device because my account is in US region @Resmed

@binos121 Hi Binoy, we're sorry to hear about the fit issues with your new mask. Please call our customer support team at 1800 309 1989 (7 days a week, from 8 am -8 pm). They will be happy to help.

@ResMed I've used the AirFit N20 with my AirSense 10 Auto CPAP for 1 year. I bought a new N20 mask set from Amazon India, but the new headgear is much larger and causes major air leaks. My old headgear fits perfectly. Please help resolve this issue.

@benmcdermott4 We deeply regret hearing about your recent experience with your home medical equipment supplier. We offer a tool on our website which can provide you with a list of additional suppliers near you. You can find that here: Resmed.com/en-us/sleep-ap…

And while I'm complaining, I should NOT have had to make that phone call or been lied to for several months on another issue. I'll be happy when my @ResMed is paid off in Feb. I'm taking the Machine, and running from that DME.

@sogafyrfytr Hi. We are currently working on a solution to the data transfer delay. As data is restored in myAir, your data will automatically update in myAir to reflect updated information, including myAir score, therapy information and device usage. We thank you for your patience.

@Resmed @ResMedMick I agree with this, for over a week now- “Therapy data delays” messages in the myAir app? After 8-9 years of no data being transmitted due cellular issues with the Autoset10, I was so excited to get my Autosense11 back in March, now this!😩😡

@Neverwastealife Hi Ron. We are currently working on a solution to the data transfer delay. As data is restored in myAir, your data will automatically update in myAir to reflect updated information, including myAir score, therapy information and device usage. We thank you for your patience.

@ouellette_john @Resmed Ditto. Fix it. Like you really don’t know it’s not working? Nice I.T. Support 😒

@Resmed Is there a problem with the myAir app. I use my airsense11 every night but the last three nights it hasn’t received any info in the app. I like to keep close eye on events per hour.

@i_amronburgundy Hi. We are currently working on a solution to the data transfer delay. As data is restored in myAir, your data will automatically update in myAir to reflect updated information, including myAir score, therapy information and device usage. We thank you for your patience.

@Resmed @michael17x Why does this seem to happen every few months and take multiple days to fix.

@Resmed any word on getting the app fixed so it can get my data in, it’s been out since Wednesday

@ASmirked Hi. We are currently working on a solution to the data transfer delay. As data is restored in myAir, your data will automatically update in myAir to reflect updated information, including myAir score, therapy information and device usage. We thank you for your patience.

@Resmed You guys really need to fix MyAir stat. In 2026, a two-day website outage is really suboptimal for a major company.

@holenchilada Hi Bob, thank you for letting us know. We are currently working on a solution, and we thank you for your patience.

@ouellette_john @Resmed I’m having the same issue

@ouellette_john Hi, thanks for reaching out. We're sorry to hear you're experiencing issues seeing the data on your app. Please contact our technicians directly at myairsupport@Resmed.com for further assistance.

@LovelyPeach2001 It can often take a few hours for the data from your most recent session to process and display. If no data from your session has been transferred to myAir or displayed on the machine itself after 24 hours, please contact us at myairsupport@Resmed.com for further assistance.

@Resmed Data Is Not Uploading

At Resmed, we create life-changing health technologies that people love. It started over 35 years ago with the invention of the Resmed CPAP. Today, we are unveiling our new unified brand. It's a new look and so much more.

@jeremypmurphy Jeremy, we're sorry to hear your experience. For any issues with myAir app, please feel free to email our support at myairsupport@resmed.com.

Hey @Resmed my CPAP Airsense 11 machine won’t sync the other 1/2 night from my machine. My sleep apnea incidents jumped above 2 per hour last night can you help me get this synced? Thanks. 🙏🏼 it says I wore it for 5:24 and only 1.5 hours synced. #sleepapnea #cpap #sleep

@juvation myAir does not support the AirMini. The AirMini by ResMed app allows you to see your sleep score when using the AirMini. Find answers to many of your myAir questions on our support page ( myair.resmed.com/Support.aspx ).

@Resmed why is my new AirMini not supported by myAir? Also, how do I contact support? My issue isn't on any of your menus. Not impressed.

@mydogsgreat567 Thanks for reaching out. Resmed does not manufacture larger water tanks than those provided with our devices. If you find your machine is going through too much water each night, please check for any mask leaks and contact your medical equipment supplier for further assistance.

Hey @Resmed could you start making larger cpap water chambers? Hate to break it you but its not humid everywhere and a level 1 in miami is a level 8 in Phoenix. So there’s literally not enough water in the tank to run all night on that level.

@benmcdermott4 Hi Ben, please contact the medical equipment provider that supplied the mask, and they'll be happy to help with this issue. If you require further assistance, please call our customer support team by phone: 1 (800) 424-0737 (Monday–Friday 6 a.m. –3 p.m. PT)

@Resmed Another thing. myrefill doesn't work after 4 months. I've been hounding the DME for MONTHS about this. Who do I have to chew out to get it working. I'm about to return my AirSense 11, and just say screw it, but apparently I can't. Please have a supervisor DM me.

Is it just me, or is @Resmed making climateline 11 hoses that don't heat? I mean I can rip BOTH out easily, WITHOUT squeezing. Or is the DME giving me junk?

@benmcdermott4 We're sorry to hear this. We've taken note of your feedback and will pass it along to our product teams for their review. In the meantime, please do reach out to your supplier, as they're best positioned to assist you on this issue.

@Resmed Two in a row right out of the box though? This is more of a "you need to redesign this" and not a "the DME needs to replace it." This is my first machine, and reflects poorly on You.

@Michelmach7563 Nous vous invitons également à consulter les instructions d’entretien et de nettoyage figurant dans le guide d’utilisation de votre masque et à vous assurer qu’elles sont bien respectées. Vous trouverez également des informations complémentaires ici: resmed.fr/professionnels…

@Resmed bonjour .pourquoi les arnais des masques me font ils des rougeurs avec des boutons dans le cou svp .d ou proviennent ils et qu'elle est la matière employée qui donnent ces allergies .merci de votre reponse