Rod Hughes

@CBSNewYork @NickJCaloway @CBSNewYork & @NickJCaloway This CBS NY post on X is factually inaccurate. The K9 Resorts of Fairfield location was never on fire. The fire was in a nearby retail store that caused smoke damage to several nearby businesses. Please correct your reporting.

@ReadyRefresh - 40 min. on hold & I’m assured, again, my delivery “should” arrive tomorrow, but “no guarantees.” My point isn’t to rail against legit supply chain issues; my point is daily reschedules are unrealistic & a #customerservicefail You need better messaging.

Those “we’re so sorry please DM us to resolve your issue” msgs @ReadyRefresh tweets when someone complains are designed to make it ‘look’ like they’re doing something. I followed up yesterday and this morning - no response. #customerservicefail

Attention @FedEx - You charged me $400 for overnight delivery last Tuesday (9/28). It’s Oct. 4 & #customerservice can’t tell me when/if the package will arrive. Also, there’s no way to escalate calls to supervisors? I’m told now you “can’t guarantee” delivery. That’s your job.

As the world reopens, @philatravelgirl walks us through her recent #IRL exploration of @OldYorkCellars #winery in #NewJersey and some of the welcome surprises she found. philatravelgirl.com/nj-wine-old-yo… @kimballpr

Got to watch part of the live broadcast of @MeetThePress outside their new studios in D.C. Would love to have spoken with @chucktodd to talk a little #journalism because if it’s Sunday ...

Great conversation about #communications in a #COVID19 world for businesses and #Nonprofits

the human just learned. they will be working from home. for the foreseeable future. this is simply a formality. i was never letting them go back anyway

Great to see positive news involving a #nonprofit & local #Doylestown org. The County Theater is so close to its 2020 fundraising goal & slated to re-open following construction early 2021.

Scary times in #Doylestown and hoping there are no injuries. Otherwise all safe on the home front/home office here. @kimballpr

Is your organization struggling to communicate effectively during #COVID19? Use @kimballpr's free #communications checklist to ensure you cover all the bases. bit.ly/KHPRChecklist

So many organizations are rising to the occasion during #COVID19, but a few are stumbling with their messaging. Check out @GaryAKimball's insights on #communication mistakes to avoid.

Fireworks for my last night at the @fdcclaw Winter Meeting. Not too shabby as a way wrap up a remarkable conference. #FDCCWinter2020 #Fireworks

Riveting speech from U.S. District Judge Richard Gergel on the remarkable story behind his well-received book about Sgt. Issac Woodard & a pivotal moment in U.S. #CivilRights history at the @fdcclaw Winter Meeting. #FDCCWinter2020

Richard Gergel, U.S. District Court Judge for the District of S.C. discusses his book on a key moment in U.S. #civilrights history, “Unexampled Courage - The Blinding of Sgt. Isaac Woodward and the Awakening of President Harry S. Truman and Judge Waties Waring” #FDCCWinter2020

Getting ready to take the stage with an impressive panel of speakers at the @fdcclaw Winter Meeting in Scottsdale #FDCCWinter2020 @kimballpr @wmgPR @ChubbNA @Travelers

Taking in my moment of #zen and gathering my thoughts ahead of my panel discussion later today on #ReputationManagement at @fdcclaw’s Winter Meeting in #Scottsdale @kimballpr

Sunrise in Scottsdale. #ZenMoment

@NCIPtweets is in Washington, D.C. today participating in a panel discussion on #flood #InsuranceReform @ijournal @BusInsMagazine @InsuranceBizUS @AMBestCo

“Few would deny that the NFIP is unsustainable.” - @raylehmann on the cost of the National Flood Insurance Program.